2.0 & Partners

X is the new black!! As we mark our 10th anniversary here at 2.0 & Partners, we are already looking to the future and the exciting partnerships which will continue to shape not just our tomorrow, but the travel retail industry at large. We have been honored to work with some incredible partners over the last decade in travel retail, and we are looking forward to continuing our collaborations and building more to help craft innovative and exciting solutions for travelling shoppers around the world. To join us email hello@20partners.com #anniversary #future #travelretail #partnership

Italian luxury brand Moncler has enhanced its experiential offer at Shanghai Hongqiao Airport with the opening of a newly relocated store in Terminal 2. Directly operated, in line with Moncler's travel retail strategy, the space is a perfect opportunity to leverage its expertise in delivering a truly exquisite and tailored experience for travelling shoppers. Reflecting on the opening, 2.0 & Partners Senior Executive VP Marco Passoni said: "Marco Passoni, Senior Executive VP of 2.0 & Partners, says: “Moncler has established itself as a leader in creating truly immersive brand experiences tailored to the unique needs and nature of the travel retail space. This newly relocated store in Shanghai Hongqiao is no exception. "We at 2.0 & Partners are proud to have played our part in bringing this vision to reality.” Read the full story here: https://lnkd.in/eS9JDfdf #Moncler #China #NewOpening

The top 1% of consumers, often called HNWIs, are a key demographic in both the luxury and travel retail sectors. With great personal net worth, and a willingness to spend, they are a protection for brands against the uncertainties in the market. But capturing - and maintaining - the attention of these shoppers is far from easy. They demand ultra-personalised service that acknowledges their individuality while providing global recognition. Their desire for immediate gratification means they expect exclusive products and services without delay. At 2.0 & Partners, our team understand the importance of getting these experiences right. In our specialised workshops, we equip brands with the strategies and insights needed to build and sustain valuable relationships. By focusing on creating exceptional experiences and personalised service, we help brands elevate their client engagement and achieve excellence across all customer tiers. Find out more: https://lnkd.in/eSpVV3qp #Experience #Clienteling #HNWI

The modern travelling shopper is busy. Airports are busy. This is why footfall is increasing, but shopper penetration in travel retail is not matching its growth. To engage the modern airport shopper, the experience must be flawless - from easy access, and brilliant personal interaction, to seamless delivery and a sense of a tailored service. Putting all this together requires expert insights and techniques. Our Customer eXperience Management suite (CXM) is perfectly tailored to this purpose. Our Strategic Mystery Shopping team can walk in the shoes of your shoppers and identify pinchpoint and issues, and them our Retail Academy 2.0, and a host of other specilialist training platforms, can help to deliver the insights and skills you team need to unlock the next level of service. Find out how we can work together: https://lnkd.in/ef6JSzte #TravelRetail #CustomerExperience #ExpertInsights

We are delighted to announce the latest addition to our suite of tailored, expert-led, training progammes for the travel retail sector: the Chinese Excellence Academy. Crafted as an on-demand, immersive & interactive, e-learning platform, the Chinese Excellence Academy provides training and insight for frontline staff on how to convert one of the travel retail sector's key demographics from browsers into shoppers. Accessible any time to suit you, and offering a certification which can be used across the industry, this course is the key to unlocking the next level of service and success in global travel retail. In this week's regular Monday blog, our Senior Executive VP Marco Passoni outlines five key reasons why this new service is a must-have for those looking to grow and develop both their skillset and their business. Read more here: https://lnkd.in/emnDThgJ #ChineseShoppers #Excellence #CustomerService #TravelRetail

The 2.0 & Partners team was delighted to be out in force at the TFWA World Exhibition in Cannes this week. It was a week of great discussions and meetings with partners old and new, as we all seek to overcome our common issues and build a strong future for the industry. In a special Friday blog, our Senior Executive VP Marco Passoni takes a look at the key topics and issues which dominated this week - and how they are shaping out market and thinking today. Read the full blog here: https://lnkd.in/eD-2axj4 #TFWACannes #TalkingPoints #TravelRetail

The travel retail sector is a key opportunity for brands and a unique chance to deliver their experience to an untapped global audience. This requires finding the right space and using it in the right way. As you are experts in your brand and story, we are experts in our field - and that is travel retail. Our team can help identify the spaces which meet your requirements, as well as assisting you in securing and maximising them. Find out more: https://lnkd.in/eSpVV3qp #BrandEngagement #NewOpportunities #Engagement

The 2.0 & Partners team are in Cannes! It is fantastic to not just all be together, but meeting our friends and clients face-to-face. We are a global company, in a global industry, but events like this are what makes our industry tick - and what makes it special. #Teamwork #People #TravelRetail

The new DOLCE&GABBANA store at King Power Rangnam is a great example of creating a luxury experience, tailored to the specific needs of a space and its shoppers. A brilliant partnership between brand and retailer, and we at 2.0 & Partners are proud to have played our part in making the vision a reality. Thanks to Hannah Tan and The Moodie Davitt Report for this great coverage of the opening: https://lnkd.in/dFGT52P8 #LuxuryRetail #LuxuryExperience #Partnership

Getting your brand into travel retail is not event half of the battle - you want to make sure you are engaging shoppers, and in this market that can be a tricky task. Our expert team can help you to bring your brand experience to life, by finding the right locations and ensuring your product and story are showcased to the right people and in the right way. Find out more: https://lnkd.in/eSpVV3qp #Branding #BrandStory #TravelRetail