AeroGuest

Returned from trip to Wales and London 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 At AeroGuest, we were thrilled to reconnect with our valued clients like Jane Yin at Royal Lancaster London, while also advising new potential clients on the importance of modern guest interaction and communication 📬 Thanks for the interesting conversations Corin Burr, and the insightful deep dive with Marcelino Fernandes, and Caroline Cartellieri for her impactful perspective on industry innovation 🤝

Release of Hotel Directory in the AeroGuest platform 🪽 Transform the way your guests interact with your hotel by replacing outdated in-room directories with a sleek, interactive tool that enhances the guest experience 📲 This November, hotels will begin using the Hotel Directory, allowing guests to access everything they need with just a tap—from ordering room service and requesting housekeeping to discovering local hotspots. The Hotel Directory keeps all guest-facing content up to date, ensuring a smooth experience for both guests and staff 🛎️ 🧹 Available with all our two-way integrated PMS partners, including Mews, Oracle, Infor, Apaleo, VisBook, Stayntouch, HotelTime Solutions and Godo🤘

Unlocking the Future of Hotel Operations with 4 Essential Ingredients🛠 Welcome to another edition of GuestTech Insights. In this issue, we want to share our perception and approach to hospitality that drives us to recognize four ingredients as core elements essential for both our team and the hotels we partner with. We believe these components are not just important elements in general; they are pivotal to creating a superior guest experience and streamlining operations.

I enjoyed getting a glimpse into the future of the guest journey with Nikolai Kronborg and Frederik Meinhardt Møller at their Copenhagen office 🤩 Get ready for some exciting news with AeroGuest and Sweeply 🚀

AeroGuest signs with Roberta’s Society and expands with Kølpin Hotels 📈 ✍ Kolpin Hotels has announced its partnership in developing a new brand called Roberta’s Society. It is a high-end, low-key budget hybrid concept and a meeting point for various target groups, where art, culture, and activities will occur and create a place where you don’t just want to come to live 🙋♀️ A transformation will take place at a former Main Library in Aarhus, built in 1934 and designed by Alfred Mogensen and Harald Salling-Mortensen. The project consists of a 455-bed hybrid where fusion between a hostel and a 3-star hotel will emerge. The building is designed to create a community that attracts students, travelers, and citizens to experience this sense of community at Roberta’s Society based on the core of art and culture of Kolpin Hotels 📚 All guests will be able to interact and communicate with Roberta’s Society through the AeroGuest platform. Kolpin Hotels wishes for strong branding on all touchpoints,- from booking confirmation e-mail to post stay communication will be fulfilled with our powerful guest interaction and communication platform. Read the full press release from Kølpin Hotel’s here: https://lnkd.in/eXVH3phS

A booking confirmation email is more than just a formal acknowledgment 📨  It's an essential touchpoint that shapes a guest's initial impression of the hotel. When the confirmation reflects your brand’s unique identity, it establishes trust and sets expectations right from the beginning 🏨✨ With a visually appealing, branded confirmation—hotels can reinforce their brand identity and make the guests feel valued even before they set foot on the property. Plus, it's an excellent opportunity to nudge them toward additional services or upgrades, turning the confirmation email into a powerful engagement tool 🔨🪚 At AeroGuest, we empower hotels to craft customized booking confirmations that not only align perfectly with their brand but also act as the first step in a digital guest journey 📲

Yesterday, our Global Director of Sales, Frederik Meinhardt Møller, took the stage at Villa Copenhagen to share his insights on the evolving guest journey and what unlocking the future of payments truly means. It's about creating seamless, secure, and adaptable payment experiences that meet the evolving expectations of today’s guests 💳📲 A big thank you to Adyen for hosting this impactful event and to everyone who joined us for these insightful discussions 👏

Nyborg Strand is now live with AeroGuest ✅ We are thrilled to announce that Nyborg Strand is now officially live with our modern guest interaction and communication platform. This strategic partnership is designed to elevate the digital guest experience to new heights, meeting the growing demand for seamless, personalized, and efficient digital solutions in the hospitality industry 📲 As Lone Romvig, Reception Manager at Nyborg Strand, expressed: “We are excited to introduce our new digital service concept, where guests can easily check-in, manage their stay, and settle their bills—all from their mobile phones. This digital solution complements our traditional service, ensuring greater flexibility and accessibility for guests who wish to take advantage of digital services.” We are proud to contribute to this innovative approach, ensuring a smooth, flexible, and guest-centric experience at Nyborg Strand 👋

Meeting the guest's demands leads to success 🎯 At Savoy Hotel, they prioritize uniform guest interaction and communication, from Booking Confirmation E-mail, Get-Ready E-mail, Hotel Directory, Check-In, and Check-Out Emails 💌 “Uniform communication and branding result in high guest engagement as it builds trust and lust for more of the services we offer at Savoy Hotel”,- says Hotel Manager Gitte Nielsen. By the end of 24’ Savoy Hotel will be operating with the full AeroGuest platform that triggers communication automatically via the two-way integration to Infor HMS. All guest interaction is automatically updated in Infor HMS. A powerful solution that enables front desk staff with much more time to serve the guest. Karim Nielsen, owner of Savoy Hotel, emphasizes “...that guest demand for digital services is growing fast and it is safe to say that the hospitality industry is undergoing a digital transformation at full speed. Hotels that do not listen to and act upon the new guest demands will be left behind” ⏩ “The platform provided by AeroGuest is exactly what hospitality has been looking for the past few years. Deep tech combined with user-friendly guest interaction possibilities in a fine balance is what we need to automate several operational tasks, especially around check-in and check-out” says Karim Nielsen 🔛 Note: The latest Skift Report showed that 47% of hotel guests are more inclined to book a stay at a hotel offering digital do-it-yourself services.

Just returned from another great trip to Sweden 🇸🇪 Meeting with fabulous Jessica Vialleton, General Manager of Hôtel Eggers – part of Lotus Hotel Group AB – was a pleasure as they get ready to go live with the platform❗️ We had some insightful conversations with James Dixon, CEO at Visit Group, and big thanks to Anders Hansson at VisBook for organizing a productive meeting with your team to showcase the latest features of AeroGuest 🏆 It's exciting to see how our presence in Sweden is growing as the market matures for modern guest interactions and communication platforms 📱