Anansi

What is better than one chapter from our own JP O'Hara but a second? Don't miss the next instalment of our blog on how we approach building our groundbreaking solution. This time, it's all about the data. Do we use KPIs? Do we use traditional data approaches? How has data changed our lives? Well, we might not go that deep, but we are revealing how we uniquely approach building our platform. It's a real-life story about innovation, listening, and making decisions when you have to rely on quality over quantity. Check out our latest blog, which dropped today. https://lnkd.in/e3nhhbE2 #datadrivenproductdevelopment #data #productdevelopment #KPIs #innovation

Serial returners send back £6.6bn of online purchases a year in UK, ZigZag Global report finds. The NRF estimates that 10.4% of total returns are fraudulent. That's 10% of £6.6bn. “Retailers will continue to clamp down on spiralling costs and returns fraud by introducing paid returns and policies that hone in on abusive returns behaviours.” Returns fraud is a bottom-line killer. Paid returns potentially won't have a massive impact on fraudsters, but what can have an impact? Driving accountability through shipping insurance. We have clients right now who are using us to protect their bottom line, improve efficiency and drive accountability. Want to take returns seriously? Let's have a chat. #returns #ecommerce #retail #retailstrategy

The CEO Magazine Global highlighted five ways that retailers can expand their approach. Honestly, they are pretty obvious if you would in the industry. Instead, the challenge should be about how you approach addressing them. Innovation, partnerships, technology and insurance should all be on the list of tools used to drive better results. Yes, insurance should make that list. Insurance wasn't created for peace of mind. Back when the first retailers were shipping their goods across the oceans, insurance was created to enable these early adopters to build their businesses and deliver on their promises. That premise hasn't changed much. Insurance is about doing better business. If anything, the scope of how insurance can be used to drive better business has increased with technology. Automation. Data. Both critical tools. The past is a great predictor of the future. In the past, insurance was the key to unlock great business. In the future, those who understand this will do great things with ecommerce. That's our promise and prediction! Don't be fooled into thinking insurance is a waste of money or just peace of mind. Book a call to see how insurance is enabling retail giants to unlock resources. #insurance #ecommerce #shippinginsurance #resources #betterbusiness #retailinnovation #innovation

30 working days and counting, depending on when this post floats through your feed. Have you a strategy for Black Friday returns? Vogue Business spoke with a number of experts to get a sense of what should and shouldn’t be important for the season this year. One prediction as a section in shipping and logistics caught our eye. Returns One in four items will be returned, according to Laura Morroll, supply chain partner at PwC UK. What wasn’t mentioned was the rising risk in returns. People send back items that aren’t the ones they received, so they get both the credit and the item. Pretty simple fraud but it's working. About $100 billion in merchandise was returned fraudulently in 2023 — about double the amount as three years earlier, according to the National Retail Federation. Even with retailers charging for returns, this isn’t great news. It creates a hit to the bottom line - and if, like some of our customers, the returned item is expensive - i.e. yes, Hermes handbags get returned! - it can hit your bottom line hard when someone takes advantage. But it’s not just the hit to the bottom line - it's the admin and the cost of addressing these issues. Raising a claim with the courier, stocking issues - the whole nine yards. Insurance isn’t just about the peace of mind on the budget - although your CFO won’t mind that either - it’s also about better business. Dealing with efficiencies. Automation is key here. It frees up your customer service teams to deal with much more important issues than getting tied up in a courier claim bureaucracy nightmare. It’s also about data. Track these issues via an automated data capturing system - i.e. when you use technology, you get the added benefit of data, which, when captured, can start to illuminate ways to reduce risk. Do you have specific routes or couriers that, unfortunately, always seem to have challenges with returns? Data can help you unlock why. Address specific patterns in behaviour to reduce risk. Basically, again, it helps you do better business. All super exciting for us data geeks. But also sound business practices for retailers in 2024. It’s time to find out about embedded last-mile shipping insurance from Anansi. Discover more from Vogue Business here: https://lnkd.in/ecrw287a #blackfriday #returns #shippinginsurance #couriercoverage #retail #ecommerce

A 27% churn rate is high for any industry. While we may not be experts in the 3PL industry, it's evident that there needs to be a change from changing customer expectations in the retail landscape to moving to increase the idea of providing value which We Are Fulfilment are focusing on.  A value-based approach builds trust and collaboration. A critical step in solving churn. Businesses prioritising value invest in systems and partnerships that enhance customer satisfaction, leading to increased loyalty, repeat business, and higher lifetime value. We're talking about the things that lead to stronger relationships that tend to last longer and are more resilient in times of market volatility. In essence, businesses that invest in value—whether in technology, partnerships, customer service, or sustainability—position themselves for greater success and resilience in a competitive, ever-evolving marketplace. Insurance has a role to play in this as well. It's a critical part of a healthy ecosystem. Insurance is about helping industries do better business with the right safety nets in place. Yes that's about trust. But insurance is so much more. If done right, in our world of ever-increasing data, we deliver trust and data to provide the insight to help improve operations. Data that can be used for things like better collaborations, partnerships, and customer experiences = which all deliver value and keep customers sticky. #3PL #logistics #betterbusiness #success #value

Have you met JP O'Hara yet?! If not, then check out his latest blog. If you have, then you'll know his latest blog is due to be ace and you will be scrolling down quickly to find the link! JP is exposing his love of all things customer orientation as a key to unlocking better product design. Plus, a whole lot more! It's the first in a series of three. We're sharing how we do things at Anansi. Innovation is had. But rewarding. Interested in how a startup like us is driving change? Read on - https://lnkd.in/eVekbfTp #shippinginsurance #productdevelopment #customerorientation #innovation #product #engineering JP O'Hara

A book to put on your wish list! We are incredibly excited to see our own Megan Bingham-Walker involved. Did you know that women-owned businesses – backed by outside VC funds – achieve a 63% better return on investment? These stories highlight the achievements of women making a significant impact in the insurance industry, not just because they are women but because they deliver. We hope this opens the door for more women to enter this space. Driving innovation. Driving new opportunities Creating growth within the industry. Let's start celebrating. Want to discover how Megan is leading the charge in leveraging insurance to create better business opportunities in last-mile shipping? Check us out at withanansi.com #womeninbusiness #femalefounders #insurance #founderstories

Courier compensation is not insurance. Retailers - you are getting a bad deal! It's not regulated. It's not consistent. And it doesn't pay for itself. No matter what your business is, the risk of lost parcels increases by 40% during peak. So, your customer service teams are going to be busy! Stuck in a painful world of inefficiency! Think about it - if courier compensation is often only paid out 15-25% of the time, it means 85-75% of their time spent on claims will result in nothing. How demoralising for everyone! We offer a solution that changes this dynamic, providing a more efficient and effective approach to lost and damaged packages. Stop living in this world and withanansi.com discover a 98% payout rate along with claims automation! Automation drives efficiency. We reduce wasted hours spent negotiating, managing and chasing claims. Bottom-line protection for profitability. Between a 98% payout rate and weekly payments we help you manage and improve cash flow and reduce loss due to fraud. We help you grow your business and your reputation. Implement in days! Change the dynamics this peak season and beyond! #retail #ecommerce #shopify #peak #shippinginsurance #growth #retailsuccess

We’re here; peak season has arrived. Have you done everything possible to prepare your business for this annual rollercoaster ride? Courier contracts negotiated? Website optimised? Are customer service teams limbering up and getting ready for the rush? Ready to lose a lot of money due to lost and damaged parcels? We jest - but the problem is real. It’s sneaky and persistent. And it’s impacting your business more than you realised. From wasted customer services hours, negative brand experiences, even the hit to the bottom line. Regulated embedded shipping insurance shouldn't be just a nice to have. It's a business imperative. It’s about driving efficiencies.  We drive better business, we just happen to do it through insurance. By protecting your revenue and supporting growth, you’re not just preparing for the peak season; you’re seizing an opportunity for your business to thrive. Automating claims and using a regulated solution to drive accountability has tangible outcomes. Claims Automation for a mid-to-large-sized UK retailer could reduce customer service calls and save the business close to half a million pounds! Let’s not forget the broader implications old-fashioned manual claims and courier compensation that rarely pays out have on business. Courier compensation is often only paid out 15-25% of the time, so 85-75% of time manually creating claims is spent doing activities that will result in a zero-sum return. Huh? What part of any organisation would accept this as business as normal? It’s time to do something different. There is still time to take advantage of automated claims and a 98% payout rate. You are driving into a scenario where risks increase by 40% - don’t do it without the right solutions. Book a call today. #retail #omnichannel #customerservice #customersuccess #ecommerce #shippinginsurance #shipping #lastmiledeliveries #3pls #success #growth

We're honoured to be shortlisted for InsurTech 50 - but we do need your help. A quick vote for us is a vote for innovation, automation and a new era for shipping insurance. We would love to be part of the final InsurTech 50 ranking, which will be published on Monday 28th October, will be decided by a combination of reader votes and judging panel choices.   The judging panel includes Janine Hirt, CEO, Innovate Finance; Jake Megeary, VP FinTech, FinTech Strategy; Paddy Goodlet, corporate finance – head of FinTech M&A, KPMG UK; and Jonathan Symcox from BusinessCloud Join them in voting for us! https://lnkd.in/gFzkAxTW #vote #insurance #insurtech #ecommerce #shippinginsurance Thanks!