💙 #HiringNow 💙 Join #theAteam in Cape Town! Passionate about customer service and making a real impact? We're seeking Customer Service Advisors to support a leading UK energy company! 💡🌍 In this role, you’ll assist customers with energy-related queries, providing expert advice and ensuring they receive the best possible service. If you have excellent communication skills and love helping others, this is your chance to shine! 🔗 Apply today https://buff.ly/40fb5D6 #CapeTownJobs #CapeTown #CustomerService #WorkWithUs
Ascensos
Outsourcing and Offshoring Consulting
Motherwell, Scotland 10,136 followers
Elevate your Experience. Partner with Ascensos. World Class Retail CX Specialists #customerexperience #asOne #theAteam
About us
Ascensos is a leading, independent, retail and ecommerce customer experience management (CXM) global services provider. We are a co-founder / owner managed, private business, headquartered in the UK with locations in Scotland, England, South Africa, Romania, Trinidad and Turkey. With a future-first focus on the design and implementation of 21st century customer management and engagement solutions, we are the unfair advantage for our national and international client brands.
- Website
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www.ascensos.com
External link for Ascensos
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Motherwell, Scotland
- Type
- Privately Held
- Founded
- 2013
- Specialties
- CX Soltuions, Customer Experience, Digital Transformation, Customer Service, Multilingual Customer Support, Peak Support, Capacity Planning, Customer Insights & Analytics, and AI
Locations
Employees at Ascensos
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William Carson
Ask Me How Ascensos Helps Retail Brands Achieve Meaningful, Relevant & Cost-Effective Customer Management and Engagement. | Customer Contact Centre |…
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Craig Shalekoff
I am committed to helping businesses use disruptive technologies to navigate the paradigm shift from voice to digital to autonomous customer…
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Marian Cretu
Unlocking Career Success: Strategies for Professional Growth and Achievement
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Syeda Sana Shabeer
Strategic CX & Marketing Specialist | Leveraging Data Analytics and Customer Insights to Drive Sales, Enhance Brand Loyalty, and Optimize Customer…
Updates
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Ascensos reposted this
𝗪𝗲 𝗮𝗿𝗲 𝗮𝗹𝘄𝗮𝘆𝘀 𝗱𝗲𝗹𝗶𝗴𝗵𝘁𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝘁𝗼 𝘄𝗲𝗹𝗰𝗼𝗺𝗲 𝗼𝘂𝗿 𝗲𝘅𝘁𝗲𝗻𝗱𝗲𝗱 𝗳𝗮𝗺𝗶𝗹𝘆 - 𝗼𝘂𝗿 𝗹𝗶𝗸𝗲-𝗵𝗲𝗮𝗿𝘁𝗲𝗱 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝗮𝗻𝗱 𝘁𝗵𝗲𝗶𝗿 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 - 𝘁𝗼 𝗼𝘂𝗿 𝗖𝗮𝗿𝗲𝗲𝗿 𝗖𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗖𝗲𝗻𝘁𝗿𝗲𝘀. Today, we had the privilege of hosting Ascensos and John Lewis Partnership at our training centre in Mitchells Plain, Cape Town. A heartfelt thank you for spending time with our Shadow students and team. Your unwavering support fuels our mission to 𝗰𝗿𝗲𝗮𝘁𝗲 𝗹𝗮𝘀𝘁𝗶𝗻𝗴, 𝗶𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗰𝗮𝗿𝗲𝗲𝗿 𝗽𝗮𝘁𝗵𝘄𝗮𝘆𝘀 𝗳𝗼𝗿 𝗲𝘅𝗰𝗹𝘂𝗱𝗲𝗱 𝘆𝗼𝘂𝘁𝗵, empowering brighter futures. We eagerly await your next visit, as together, we continue to grow this powerful vision of empowerment, opportunity, and transformation! #ShadowCareers #CareerCreators #ConnectionThroughHeart #JobCreation #YouthEmployment #ImpactSourcing #YouthEmpowerment #Careers #Innovation #BPO #GBS #SouthAfrica #CapeTown Franco Cotumaccio Noel Carbutt Adjoa Ayivor - CA(SA), MBA Nate Jacobs Naomi Simcock Danielle Henry Tanya Phillips Rudi Jansen John Devlin Vancyon Van Zyl
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🚀Beyond the Calls: Behind the Service🚀 From work experience placement to frontline Customer Service Advisor and now a key role as a Resource Planner – Niamh Gourley’s journey at Ascensos is a story of growth and determination. 🦸♀️ Starting with us at just 15, Niamh has climbed the ranks through her passion and commitment, proving that the right environment and opportunities can lead to incredible achievements. “𝘐 𝘭𝘰𝘷𝘦 𝘵𝘩𝘦 𝘷𝘪𝘣𝘦, 𝘵𝘩𝘦 𝘤𝘶𝘭𝘵𝘶𝘳𝘦, 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘰𝘱𝘱𝘰𝘳𝘵𝘶𝘯𝘪𝘵𝘪𝘦𝘴 𝘵𝘰 𝘱𝘳𝘰𝘨𝘳𝘦𝘴𝘴 𝘢𝘵 𝘈𝘴𝘤𝘦𝘯𝘴𝘰𝘴. 𝘏𝘢𝘳𝘥 𝘸𝘰𝘳𝘬 𝘯𝘦𝘷𝘦𝘳 𝘨𝘰𝘦𝘴 𝘶𝘯𝘯𝘰𝘵𝘪𝘤𝘦𝘥 𝘩𝘦𝘳𝘦; 𝘪𝘵’𝘴 𝘢𝘭𝘸𝘢𝘺𝘴 𝘳𝘦𝘸𝘢𝘳𝘥𝘦𝘥.” – Niamh, Resource Planner 👉 Her inspiring journey is just one of many featured in our Beyond the Calls series https://bit.ly/4dW3Zqb. Ready to see where a career at Ascensos can take you? 🚀 #BeyondTheCalls #CareerJourney #Ascensos #CustomerService
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💙#HiringNow 💙Join #theAteam in Motherwell! 🚀𝗟𝗼𝘃𝗲 𝗹𝘂𝘅𝘂𝗿𝘆? 𝗣𝗮𝘀𝘀𝗶𝗼𝗻𝗮𝘁𝗲 𝗮𝗯𝗼𝘂𝘁 𝗵𝗶𝗴𝗵-𝘀𝘁𝗿𝗲𝗲𝘁 𝗳𝗮𝘀𝗵𝗶𝗼𝗻? 𝗢𝗯𝘀𝗲𝘀𝘀𝗲𝗱 𝘄𝗶𝘁𝗵 𝗯𝗲𝗮𝘂𝘁𝘆? We’re hiring Retail Customer Service Advisors for three iconic brands! Choose your passion and become part of something amazing: 👗✨ 𝗟𝘂𝘅𝘂𝗿𝘆 𝗥𝗲𝘁𝗮𝗶𝗹 - Represent the only store to be named 'Best Department Store in the World' four times! Selfridges is all about making shopping responsible, purposeful, and riotously fun. Be the face of luxury and help create transformative shopping experiences. 🛍️🎉 𝗛𝗶𝗴𝗵-𝗦𝘁𝗿𝗲𝗲𝘁 𝗙𝗮𝘀𝗵𝗶𝗼𝗻 - Join an icon of the British high street! River Island designs fashion for real people with real lives - who want to look real good. Life’s a celebration, so let’s dress for it! Be part of a team that brings style to life every day. 💄🌸 𝗕𝗲𝗮𝘂𝘁𝘆 𝗘𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝘁𝘀 - Represent the ultimate beauty curator, offering over 100 of the most innovative and boundary-pushing brands. Join our SpaceNK team to indulge your passion for skincare, makeup, and fragrance while delivering expert advice to customers. ➡️ 𝗪𝗵𝗮𝘁'𝘀 𝘆𝗼𝘂𝗿 𝗽𝗮𝘀𝘀𝗶𝗼𝗻? - whether it’s luxury retail, high-street fashion, or specialist beauty - join #theAteam! 🔗Apply today https://bit.ly/3Fo2Y9x #customerservice #retail #motherwelljobs #retailcareers #workwithus
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🎉 Celebrating National Customer Service Week at Ascensos! 🎉 This year’s theme, “Above and Beyond,” shone a spotlight on the positive feedback we receive from customers. 🎁Although our frontline advisors continually deliver outstanding customer service, last week, we added some extra fun, enabling them to earn raffle entries for a chance to open some spectacular mystery prize boxes! 💙It was amazing to see the energy and teamwork in our offices as everyone pushed to go the extra (extra) mile, demonstrating our commitment to world-class service and customer satisfaction. 👏Thank you to #theAteam for embracing the week in true Ascensos style! #CustomerServiceExcellence #AboveAndBeyond #Teamwork #nationalcustomerserviceweek
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🎶 Ascensos Cape Town Choir Reaches Finals at BPESA SA's Got GBS Talent 2024! 🎶 What started as a spontaneous Happy Birthday song has blossomed into something extraordinary! Our Ascensos Choir, led by the inspiring Nosiphiwo Majija (Nana), came together to make a difference by volunteering on Nelson Mandela Day. After singing their hearts out at the Night Shelter in Woodstock, their performance was submitted to BPESA SA’s Got GBS Talent 2024. Fast forward to today - we’ve made it to the finals! 🌟 The journey, fueled by passion and support from Tanya Phillips, our Chief Operating Officer, has brought us to this exciting moment. 💙 The thought of performing on the prestigious BPESA GBS Alchemy Awards Banquet stage in Johannesburg has us keeping our fingers crossed. No matter the outcome, we’re incredibly proud of our choir for showcasing the heart and soul of #theAteam. 🎤👏 #Ascensos #CapeTown #GBSTalent #Finalists #ProudMoments #TeamSpirit #BPESAAwards
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💙#HiringNow 💙Join #theAteam in delivering luxury customer service for 𝗦𝗽𝗮𝗰𝗲𝗡𝗞! ✨𝗗𝗼𝗲𝘀 𝘁𝗵𝗲 𝗯𝗲𝗮𝘂𝘁𝘆 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗲𝘅𝗰𝗶𝘁𝗲 𝘆𝗼𝘂? Are you passionate about skincare, makeup, and fragrance? We’re looking for enthusiastic Customer Service Advisors to represent SpaceNK - a leading luxury beauty retailer known for its curated selection of the finest skincare and beauty products. 🌸 In this role, you’ll provide expert product knowledge, answer customer queries, and deliver exceptional service, helping customers feel their best inside and out. Every day will be filled with exciting challenges and opportunities to do what you love - providing world-class customer service. ➡️ If you're passionate about beauty, love helping others, and have experience in luxury retail or the beauty industry, we want to hear from you! 🔗 Apply today https://buff.ly/3U32HCE #motherwelljobs #retailcareers #customerservice #workwithus #motherwell
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💙#HiringNow 💙Join #theAteam in 𝗣𝗼𝗿𝘁 𝗼𝗳 𝗦𝗽𝗮𝗶𝗻, 𝗧𝗿𝗶𝗻𝗶𝗱𝗮𝗱! 🚀Ready to make waves with an innovative brand? 💪🌟We're seeking 𝗲𝗻𝘁𝗵𝘂𝘀𝗶𝗮𝘀𝘁𝗶𝗰 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘀 to join our team and represent 𝗦𝗵𝗮𝗿𝗸𝗡𝗶𝗻𝗷𝗮 - the leading brand in home appliances, known for their cutting-edge vacuums and kitchen innovations. You'll provide top-notch customer service, helping customers find solutions and love their 𝗦𝗵𝗮𝗿𝗸𝗡𝗶𝗻𝗷𝗮 products! ➡️If you're passionate about customer service, thrive in fast-paced environments, and want to work with a world-class brand, we want to hear from you! 🔗Apply today https://bit.ly/3Nh9Ons #trinidadjobs #retailcareers #customerservice #workwithus
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🎉𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗶𝗻𝗴 𝗢𝘂𝗿 𝗖𝗮𝗽𝗲𝗕𝗣𝗢 𝗦𝗲𝗺𝗶-𝗙𝗶𝗻𝗮𝗹𝗶𝘀𝘁𝘀!🎉 We are incredibly proud to recognise our Cape Town leaders who have been shortlisted as Semi-Finalists at the upcoming CapeBPO Awards 2024. Congratulations to Abdol-Majiet Williams and Heetan Parbhoo for being recognised in the 𝗧𝗼𝗽 𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿/𝗦𝘂𝗽𝗲𝗿𝘃𝗶𝘀𝗼𝗿 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆, and to Monde Coda as a Semi-Finalist in the 𝗧𝗼𝗽 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 𝗰𝗮𝘁𝗲𝗴𝗼𝗿𝘆! 🌟 This industry recognition is a testament to their hard work, dedication, and exceptional leadership. We thank them for living and breathing our values and their commitment to excellence, which has made a lasting impact. Join us in wishing them the very best of luck ahead of next week’s winners' announcement! 🔗 Read more about our outstanding leaders https://bit.ly/4eBGKTE #Leadership #CapeBPOAwards #ProudTeam #StrongLeadership #Ascensos #CapeTown
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⭐Ascensos Leader Joins Prestigious CX Awards Judging Panel⭐ Stephen Pascoe, Director of UK Operations at Ascensos, joined the judging panel for the UK Customer Experience Awards 2024. Stephen, expressed his pride, saying: "It was an honour to once again support the judging process for the UK Customer Experience Awards. At Ascensos, our partnerships are built on the ambition to deliver outstanding experiences for our clients, leveraging innovative solutions, cutting-edge technology, and most importantly, a focus on people. Customer service is an extension of brand experience, and it’s always insightful to view the industry from a different perspective, seeing how others define excellence. We are excited to be part of this year’s process and to continue championing what great CX looks like." Awards International - what an honour! 💪💙 #ukcxa24 #CXawards #CustomerExperience #Retail #Leadership #Judge #Awards
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