ATM

🚨The countdown has begun! Something new and exciting is on the horizon at ATM. We’re evolving, and we can’t wait to unveil our fresh identity. Get ready for a whole new chapter. 🔜📅 We’re really excited! #Transformation #ComingSoon #Countdown #NewChapter

Big things are happening at ATM! We’ve been hard at work behind the scenes, and we can’t wait to share what’s coming! Stay tuned for a major announcement that will take us to the next level. Any guesses? 🤔 #BigAnnouncement #StayTuned #ExcitingChanges #NextLevel

The SAC team is attending the annual CapeBPO gala industry awards event in Cape Town where we were shortlisted finalists for no fewer than 9 categories. Win or lose, we are super proud of all our finalists.

SA Commercial wins at the annual industry Awards - CapeBPO Awards! We are super proud! Well done team.

📈 Why Choose ATM for Your Inbound Sales Strategy? At ATM, we know that first impressions matter. Our tailored inbound sales strategy ensures that potential customers are engaged the moment they show interest, creating a seamless and personalised experience from start to finish. 🤝 By converting leads into loyal clients effortlessly, we help you build lasting relationships and drive long-term business growth. Ready to see how our inbound sales solutions can transform your customer engagement? 👉 Contact us today to learn more: www.atmanagement.co.uk #InboundSales #CustomerEngagement #BusinessGrowth #SalesStrategy #ATM #Outsourcing

Enroute to Manchester for the FourNet Digital Transformation Summit. Looks a great agenda. I hope to see see some of my network there today. ATM SA Commercial The Verity Centre TCMS Solutions & Services Marianne Denise Withers Patricia Garcia Morne Amos Dennis Baetens Sander Schepens Jo Regan-Iles

Retention and Sales Optimisation for a Leading Telecom Provider The Challenge: A major telecom provider in the Netherlands formed from a merger of two industry giants. They faced significant pressure in a highly competitive market. The aim was to keep churn low and stay ahead of the competition. To tackle this, they came to us to help with their sales and retention campaigns. The Solution: 🔄 Retention Campaign: We managed both inbound and outbound retention activities to keep customers engaged and reduce churn. 💼 Cross-Sell and Upsell: We focused on increasing sales by offering additional products and upgrades to existing customers. ☎️ Exceptional Service: Delivering high-quality service to ensure customer satisfaction and loyalty. The Results: 📊 Save Rate Success: We achieved a save rate performance 15-20% above target, all while staying within the spend budget. ⭐ Customer Satisfaction: Secured a 7.8 CSAT score 💹 Sales Growth: Delivered a 10% increase in cross-sell and upsell activities, boosting overall sales. 💰 Cost Efficiency: Achieved a 65% reduction in Cost Per Save (CPS), significantly lowering retention costs. Through the optimisation of the retention journey and a strong focus on customer engagement, this partnership has delivered outstanding results, helping the company maintain a competitive edge in the Dutch telecom market. Email us at info@atmanagement.co.uk if we can support your business! #CustomerRetention #Telecom #SalesGrowth #CustomerSatisfaction #RetentionStrategy #CX #CostEfficiency #TelecomInnovation #Upsell #CrossSell

🤝 How do we build lasting business relationships with our clients? At ATM, we don't just work for you—we work with you. By immersing ourselves in your culture and vision, we become an extension of your team. Together, we develop innovative growth strategies and effective revenue solutions tailored to your unique goals. 💙 Ready to collaborate and drive success together? Visit our website to find out more: www.atmanagement.co.uk #BusinessGrowth #Collaboration #ClientSuccess #ATM #ATManagement #Customerservice #Customercare #Contactcentre #Outsourcing

🎉 Congratulations to Adnan Mukadam on 10 incredible years at ATM! 👏 From starting as a Sales Manager to now leading as our Senior Operations Manager for the past 6 years, Adnan has been an integral part of our journey. Your dedication, leadership, and drive have made a lasting impact on the entire team. Here’s to many more years of success and growth! #WorkAnniversary #TeamATM #Leadership #Celebration #EmployeeMilestone #OperationsExcellence

🎯 Ensure customer satisfaction during peak times with ATM! 📈 Our flexible outsourced support solutions fit right into your existing operations, so no customer enquiry slips through the cracks. Whether managing overflow or handling peak demand, we've got your back. Discover more on our website: www.atmanagement.co.uk #CustomerSupport #PeakDemand #OutsourcingSolutions #CustomerCare #BusinessSuccess