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Our new report, 'Making every contact count' shows how social landlords are making the most of every engagement with their residents to drive positive change to the condition of their homes, services and health and wellbeing. 📄 Full report: https://lnkd.in/eDcx3j-n 📄 Making every contact count means using routine and planned interactions with residents as opportunities to gather information about the condition of their homes and their needs. This information can be used to proactively identify residents with issues in their homes or support needs that the landlord should address. This new report draws on interviews conducted by Campbell Tickell with 11 different social housing providers. Each is presented as a separate case study, together with an explanation of the common themes, challenges and opportunities.