Blupace Limited

Hello, Greetings from Blupace! Role Overview: As a Desktop Support Engineer Band 2, you will provide advanced technical support and troubleshooting for our organization’s end-user systems. This role requires a deeper technical knowledge and experience compared to Band 1, as you will handle more complex issues and lead efforts to improve our IT infrastructure. Band 2  Work Location -Across Germany with multiple clients. Work timing - Usual Business timing  Required experience -3+ yrs No Sponsorship provided     Key Responsibilities: · Provide advanced support for desktop and laptop hardware, software, and network issues. · Install, configure, and troubleshoot operating systems, software applications, and peripheral devices. · Perform root cause analysis for recurring issues and develop solutions to prevent future occurrences. · Manage and support enterprise-level applications and systems, including troubleshooting and configuration. · Coordinate and perform system upgrades, patches, and maintenance. · Collaborate with other IT team members to resolve complex issues and implement improvements. · Document technical procedures, configurations, and support activities accurately. · Provide guidance and training to junior team members and assist in their development. · Support IT projects and initiatives as required. Qualifications: · Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience. · 3-5 years of experience in desktop support or a related IT role. · In-depth knowledge of operating systems (Windows, macOS) and enterprise applications. · Experience with scripting or automation tools is a plus. · Strong problem-solving skills with a focus on customer service and satisfaction. · Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. · Proficiency in managing and troubleshooting network issues and connectivity. Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred.    Kindly reach share your resumes at Email sruthi@blupace.net #Immediatejoiners #Contractjobs #desktopsupportengineer #Band2engineer

Greetings from Blupace! We are hiring for MS Teams with Enterprise Voice Expert -INDIA Job Location: India -Remote , Rotational 3 shifts - APAC, EMEA & IST Exp -8 yrs+ MS Teams expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment Implementation and support experience specifically in the area of O365, MS Teams, Skype for Business 2015, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical PRIMARY RESPONSIBILITIES Responsible for migrating user base from Skype Online/OnPrem to MS Teams 8 to 10 years’ experience on Skype, Microsoft Teams with Enterprise Voice is must Experience on AudioCodes/Sonus Gateways/Downstream SBCs Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams Experience and Knowledge on MS Teams Direct routing for Enterprise Voice and SIP Trunk Integrations. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS. Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment. Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc. Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy Understanding of response groups, Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods. Good knowledge on Active Directory & Domain Services, Certificate Authority Knowledge on Windows, PowerShell and Powershell Scripting Knowledge on ITIL and Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management. Kindly share your resumes at anvsaritha@blupace.co.uk . #immediatehiring #Enterprisevoice #remoteindiajobs

Greetings from Blupace! We are hiring for AV support Engineer for following location -Sunbury on Thames , Open to travel to other client locations We are hiring for Long term contract for AV Engineer. No sponsorship provided for the role. We are looking for local candidates. Job description Management of onsite AV Technical Management, including configuration & installation of AV devices, eg, Poly, Crestron, AMX, Cisco, Yealink, Logitech, Microsoft Teams Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Coordinate with AV equipment OEMs for resolution/workarounds, when required Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (AMX, Crestron) operations Interact with client Customer Help Desk ticketing system to respond to end user requests Setup and breakdown of all onsite meetings Daily system testing to ensure equipment and room functionality Responsible for escalating all “next level” break fix issues to their manager for resolution Perform remote testing for local and regional offices Polycom AV equipment management and configuration Videoconferencing experience including operation, call set-up and equipment Establishing and testing of individual and group VC sessions, i.e. meeting support, including consultation of users on best possible connection type Expertise: 4+ years of industry experience in fields relating to technical management of AV environments Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft Experience of Microsoft Teams / O365 integration Kindly share your resumes at smita.rahudkar@blupace.co.uk #immediatehiring #AVengineer #londonjobs #contractposition

Blupace #hiringalert #hiringimmediately #hiring2023 #indiabased #remotejobs #reachout #nosponsorship

Blupaceis #hiringalert #hiringimmediately #hiring2023 #londonjobs #indiaremotejobs #reachout #careergrowth #nosponsorship