Losing Sales? Here's What Might Be Going Wrong...
We Help Ambitious Business Owners Discover Innovative Growth Strategies Using The BrightSet360 Framework
𝐖𝐡𝐲 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐖𝐚𝐥𝐤 𝐀𝐰𝐚𝐲: 𝐔𝐧𝐜𝐨𝐯𝐞𝐫𝐢𝐧𝐠 𝐇𝐢𝐝𝐝𝐞𝐧 𝐏𝐮𝐫𝐜𝐡𝐚𝐬𝐞 𝐑𝐞𝐚𝐬𝐨𝐧𝐬 Do you analyse why customers don't buy? And do you reach out to ask what stopped them from purchasing and what information or assurances they needed to gain the confidence to proceed? It's surprising how few companies take this step, despite investing heavily in attracting prospects to their websites and sales calls. When two products or services are very similar, what drives a prospect to choose one over the other? In the world of sales, understanding the beliefs that drive a buyer's decision is crucial. Often, two intimidating factors come into play: 𝐄𝐱𝐭𝐞𝐫𝐧𝐚𝐥: "I don't think this will work." 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥: "I don't believe I can do this." (This is often the more significant barrier.) These hidden thoughts create friction and can stop the sale in its tracts. So, how can we simplify the decision-making process and reduce these barriers to as few as possible or even none? 𝐓𝐡𝐞 𝐂𝐨𝐫𝐞 𝐁𝐞𝐥𝐢𝐞𝐟𝐬 𝐭𝐨 𝐀𝐝𝐝𝐫𝐞𝐬𝐬 1. 𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐜𝐞 𝐢𝐧 𝐒𝐞𝐥𝐟-𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Customers need to believe, "I can successfully use this product or service. Will it work for me" This belief is foundational. By providing clear instructions, intuitive design, and accessible support, you can empower customers to feel confident in their ability to benefit from your offering. 2. 𝐓𝐫𝐮𝐬𝐭 𝐢𝐧 𝐕𝐚𝐥𝐮𝐞 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Customers must trust that, "This product or service will deliver value, and I have support if needed." Addressing concerns about data security, hidden charges, and customer support can help build this trust. Offering transparent pricing, robust security measures, and reliable customer service can alleviate these external concerns. • 𝐑𝐞𝐝𝐮𝐜𝐢𝐧𝐠 𝐅𝐫𝐢𝐜𝐭𝐢𝐨𝐧 To help customers proceed with their purchase, focus on these key areas: • 𝐒𝐢𝐦𝐩𝐥𝐢𝐟𝐲 𝐭𝐡𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Make the buying process straightforward and user-friendly. • 𝐏𝐫𝐨𝐯𝐢𝐝𝐞 𝐑𝐞𝐚𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞: Offer guarantees, such as refunds (in many countries law are in place, so why not make it part of your offer) or trial periods, to mitigate risk. • 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐞 𝐂𝐥𝐞𝐚𝐫𝐥𝐲: Ensure that all information is transparent and accessible, from benefits to support options. By addressing these core beliefs, you can reduce intimidation and friction, paving the way for a smoother customer journey. #SalesStrategy #CustomerExperience #OvercomingObstacles