Tomorrow is the much anticipated first Budget from the new UK government and a pivotal moment for the public sector. Our CEO Adolfo Hernandez shares thoughts on how Capita is uniquely positioned - thanks to our deep understanding of clients' processes and our increasing expertise in AI and technology - to help the public sector navigate challenges and seize opportunities. Find out more 👇 #PublicSector #AI #CreatingBetter #UKBudget
Budget challenges and Budget opportunities ! As we stand on the eve of the new UK Government's first budget, it's a pivotal moment for the public sector. The challenges we face are significant, from productivity hurdles to fiscal constraints. The focus of the budget is: “running towards the tough decisions” for long-term growth and hopefully we will see additional investment for public services. Despite the many challenges, I am encouraged by the opportunities and how, at Capita, we are uniquely positioned to help the public sector navigate these challenges and seize the opportunities ahead. Only last week, the Bennett Institute for Public Policy highlighted the funding gaps in local government. Local authorities in England are facing severe financial distress, with a projected £9.3 billion deficit by 2026-27, underscoring the need for innovative solutions. At Capita, our deep understanding of our clients' processes and our ever-increasing expertise in AI and technology makes us the perfect partner to address the fundamental challenges in the UK. To tackle the challenges identified in the Bennett Institute report, our Local Government teams have already come up with an innovative way to help Local Authorities raise funds by converting aged debt issues into revenue. For instance, our Capita AgentSuite (https://lnkd.in/dWw5rnuE) is designed to enhance customer service by streamlining and enriching the experience for clients, their customers, citizens, and our own agents. This tool is a game-changer in improving efficiency and satisfaction. In the defence sector we’ve long delivered army recruitment, but we’ve used AI to adapt to modern challenges, ensuring that our military recruitment processes and medical assessment processes are more efficient and effective than ever before… the same can be done across the board: from Employability Services to Virtual Wards and other Digital Health Services to name but a few. This is just the beginning of a great opportunity for the Public Sector. With the application of new technologies like GenAI to long-standing processes, Capita is making them quicker, sharper, more accurate and productive, To do this, we are combining the best of public sector skills, processes, technologies with our experienced Capita colleagues. In the challenging circumstances of this new Government's Budget, the need to drive productivity is clearly there, and with that comes new opportunities -- let's all seize them. #PublicSector #Innovation #AI #Technology #Capita #LabourGovernment #Budget2024