Chattermill

Recently, we hosted our virtual Experience-Led-Growth (XLG) summit with guest speakers from HelloFresh, Google, Qonto, and E.ON Next. It was an energizing experience, where we met customers and friends, learned, and shared our knowledge on driving business growth from Customer Experience (CX). Rory Sutherland gave a keynote on how to “Find the Magic in Your Customer’s Weirdness”, challenging the belief that customers know what they want and can say in advance what a good quality experience is. He shared his view that it’s the things that customers aren’t expecting that really stick in their memories. Here are three major takeaways: ✅ Your customers will surprise you ✅The link to revenue is about use cases ✅Historical data and speed matter in AI Why not check out the full blog here? https://lnkd.in/dhnBySec #xlgsummit #cxinsights #xlg #experienceledgrowth #cx

Happening Today! Don’t miss our exclusive live virtual roundtable on actionable strategies to reduce product return rates 📉 📅 When: 23rd October, 3 - 4 pm BST 💻 Where: Virtual What you’ll gain: ✅ Real-world examples from top retail organizations ✅ Chattermill’s proven approach to optimizing the returns process ✅ Step-by-step strategies for KPI tracking and implementation ✅ Networking with CX, product, and operations leaders Make sure to join us for this valuable session! #cxevent #cxcommunityevent #cxstrategy #productreturns Register now: https://lnkd.in/dpPvbreZ

Generative AI is transforming business, but not everyone is rushing to embrace it. Chattermill’s VP of Data Science, Aji Ghose, has seen firsthand the immense potential for companies using gen AI and understands why some are apprehensive about using an AI tool. In our latest article, Aji explores the barriers to adopting generative AI and explains how Chattermill’s Lyra AI overcomes them. You’ll learn: ✅ The importance of solving a real business problem with AI ✅How Lyra AI outperforms rule-based lexicon models ✅Why ChatGPT isn’t your best bet for analyzing customer feedback ✅Why building your own AI tool probably isn’t worth the investment. Discover the story behind Lyra AI and why it’s perfect for customer feedback analysis 👉 https://lnkd.in/dE_gKsDA #Chattermill #LyraAI #CX #customerfeedback #CXIntelligence

🚨Retail CX, Product, and VoC professionals🚨 Join our live virtual roundtable to learn actionable steps to reduce product return rates and improve efficiency. 📅 When: 23rd October, 3 - 4 pm BST Time 💻 Where: Virtual What you’ll get: ✅ Real examples from leading retail organizations ✅ Chattermill’s proven approach to optimizing the returns process ✅ Step-by-step strategies for KPI tracking and implementation ✅ Networking opportunities with CX, product, and operations leaders 👉 Register now: https://lnkd.in/dpPvbreZ #cxevent #cxcommunityevent #cxstrategy #productreturns

Couldn't have said it better - we are all about helping our customers make better customer decisions and improve customer experience! Thank you to our wonderful customers for spreading the love ❤️

CX could be the biggest growth opportunity in decades. To capitalize on this, enterprises must look beyond a fragmented and incremental approach to CX and build the right capabilities to take advantage of opportunities from customer feedback. Read on to find out how: ✅ Your enterprise should analyze customer feedback ✅ Why enterprises need to make sense of customer feedback ✅ The 5 steps to analyze feedback to improve your products and services Read more on the Chattermill blog 👉 https://lnkd.in/dH2NkXnJ #Chattermill #CXIntelligence #CX #customeracquisition

Are you ready to harness the power of AI on your CX data? Our new quick-start guide shows you how to get up and running with Chattermill’s proprietary AI technology in no time. Learn about: ⭐ Onboarding and training the Lyra AI model ⭐ How long it takes to get started ⭐ Customizing Lyra AI for your business ⭐ Updating the model with new themes In addition, Chattermill’s VP of Data Science, Aji Ghose, shares his thinking about making Lyra AI a closed system. Read the full article now and discover how Lyra AI can use your CX intelligence to drive growth 👉 https://lnkd.in/dQaZuTcf #CX #AI #customerfeedback #chattermill #LyraAI

CX, Product, and VoC professionals in retail—we've got something for you! Are product returns impacting your profits and sustainability goals? With Black Friday and the holiday season around the corner, increased sales often mean increased returns—20-30% of e-commerce purchases are returned, costing nearly one trillion dollars annually in the US. But small changes can make a big difference! One retailer saved £19 million with the right low-cost investments. Join our virtual roundtable discussion: 📅 Date: 27th September 🕒 Time: 3-4 pm BST 💻 Where: Online Discover actionable strategies to reduce return rates with insights from top retail organizations. Let's make this holiday season more profitable and sustainable. 🌱 🌍 👉 Register now: https://lnkd.in/dpPvbreZ #cxevent #cxcommunity #returns #cxinsight #cx #voc

Amsterdam CX community, are you ready to connect? Chattermill is coming to Amsterdam, and we can't wait to meet the incredible CX community there! Join us on Wednesday, 13th November, from 17:00 - 20:00, at The Hoxton, Lloyd Amsterdam for an evening full of great conversations, meaningful connections, and fresh insights into the evolving world of customer-centric strategies. Here’s what we’ve got planned: ⭐ Aji Ghose, VP of Data & Research at Chattermill will take us on a deep dive into the world of feedback analytics, revealing how AI is reshaping customer experiences. ⭐ Panel discussion with industry leaders, featuring Rufus Weston, Insight Director at Nike, Chloe Ward, Customer Insights Lead, Community Operation EMA, at Uber, and Luke Moore, Chief Revenue Officer at Chattermill. We'll explore the role of AI in driving customer-centricity and share practical insights you can take back to your teams. ⭐ Networking session over drinks and nibbles, where you’ll have time to unwind and connect with fellow CX, VoC, and Product leaders. Spots are limited, so make sure to secure yours now 👉 https://lnkd.in/dUNF6Y2a #cxevent #cxcommunity #cxamsterdam #ai