CIH Solutions Ltd (ITIL, ISO20000 & ITSM Toolset Consultancy)

🚀 Just Automated Your First Process? Here's What Comes Next! 🚀 As we wrap up our series on #automation, it's crucial to remember that after automating a process, take a moment to evaluate its success before diving into the next one. 📊 Jumping into new projects without proper analysis can lead to unexpected challenges and missed opportunities. Instead, embrace a linear approach for smoother transitions and sustainable growth. Discover the vital steps in our final article and uncover insights that can transform your automation journey. Ready to discuss how automation can elevate your business? Let’s connect for a no-strings-attached chat! 🤝 #ITSM #IT #BusinessProcess #ContinuousImprovement #Technology #CIHSolutions

👋 Meet Alex Walker, Operations Director at CIH Solutions! With 24 years in Higher Education, Alex excels in IT transformation, student support, and service delivery. Her leadership empowers high-performing teams to achieve operational excellence through clear strategies and inclusivity. Alex champions process improvement, ensuring we continually enhance our services. Curious about how Alex transformed our data management? Check out our latest whitepaper, "Achieving ‘Data Nirvana’," where Alex shares insights on maximising business value through good data practices. We’ll dive into why many struggle with #data and offer practical tips to make it work smarter for you. Don’t miss out on these strategies to enhance your decision-making and avoid common mistakes! Link in the comments. #ITTransformation #DataManagement #CIHSolutions

Is messy data holding your business back? 📊 In our latest whitepaper, 'Achieving Data Nirvana', we explore: ✅ Why many organisations struggle with their data ✅ How poor data affects your automation and decisions ✅ Practical steps to better data management ✅ Real examples that show what works Download now to start your journey toward data nirvana: https://lnkd.in/ewYc62Qt #ITSM #DataManagement #BusinessImprovement #CIHSolutions

Is messy data holding your business back? 📊 In our latest whitepaper, 'Achieving Data Nirvana', we explore: ✅ Why many organisations struggle with their data ✅ How poor data affects your automation and decisions ✅ Practical steps to better data management ✅ Real examples that show what works Download now to start your journey toward data nirvana: https://lnkd.in/ewYc62Qt #ITSM #DataManagement #BusinessImprovement #CIHSolutions

🎉 Big news! We are now approved suppliers on Crown Commercial Service (CCS) G-Cloud 14 framework, making it even easier for public sector organisations to access our ITSM expertise. With 16 years of experience in healthcare, education, emergency services, and local government, we're excited to use the Digital Marketplace to bring our practical approach to more organisations. Find out more about our services on G-Cloud 14: https://lnkd.in/e_gdgcms #ITSM #PublicSector #GCloud14 #CCS #DigitalMarketplace #UKPublicSector #CrownCommercialService #CIHSOLUTIONS

Self-Service Portals: Transforming IT Support from Bottleneck to Breakthrough Every organisation has a Sarah from Marketing - stuck waiting for IT support when deadlines are looming. But what if there was a better way? Our latest article explores how self-service portals are revolutionising ITSM: Dynamic knowledge management that evolves with your needs Automated service delivery for common IT requests Round-the-clock support availability Personalised user experiences that boost productivity Swipe through to discover how self-service portals could transform your organisation's #IT support landscape. #ITSM #SelfServiceIT #EmployeeExperience #ITSupport #DigitalWorkplace #CIHSolutions

Exciting developments from HaloITSM! The Agent Co-Pilot feature particularly catches our eye - anything that boosts agent productivity while maintaining quality is a win. As implementation partners, we're looking forward to helping our clients leverage these new features, especially the enhanced reporting access controls, which are crucial for our clients.

Are you starting your automation journey but unsure how to implement it properly? 🤔 Many organisations dive straight into the technical side of automation, missing crucial steps that could make or break their project. In our latest article, 'How to Implement Automation for IT Services?', we share practical insights on avoiding common pitfalls and getting that crucial first win. #Automation #ITSM #DigitalTransformation #ITServices

🔮 Predictive Analytics: The Future of ITSM is Here! Tired of unexpected IT issues grinding your business to a halt? Discover how predictive analytics is revolutionising IT Service Management: ✅ Forecast potential problems before they occur ✅ Shift from reactive firefighting to proactive prevention ✅ Significantly reduce downtime and associated costs ✅ Improve key ITSM metrics like MTTR and system uptime Swipe through to learn how predictive analytics can transform your ITSM strategy from a reactive scramble to a proactive powerhouse. #ITSM #PredictiveAnalytics #ITOperations #BusinessEfficiency #CIHSolutions

🤔 Is saving time the only benefit of IT Service automation? While time-saving is crucial, there's more to consider when automating your ITSM processes. Our latest article dives into: The hidden impacts on overall business performance How budget constraints shape automation decisions The delicate balance between efficiency and customer satisfaction Why some processes resist automation (and what to do about it) Discover how to prioritise your automation efforts for maximum impact. Whether you're an IT manager looking to streamline operations or a business leader aiming to boost productivity, this read offers valuable insights. Click the link to learn more about making smart automation choices in ITSM. #ITSM #Automation #ITEfficiency #BusinessStrategy