Consumer Friend

Does your business put customer care at the heart of your service? 🤔 Consumer Friend has designed training around Consumer Vulnerability which can help you ensure the service you offer is fully inclusive to the needs of all of your customers. 👍 We have training over 10,000 individuals across a number of different sectors including new homes providers, funeral services, construction and social housing. 😁 Check out our website and get in touch if you want your business to benefit from our Consumer Vulnerability training: https://lnkd.in/e9rmFzH5 #consumerfriend #consumervulnerability #consumerrightsmadeeasy #consumerprotection

🚨 NEW PODCAST HAS DROPPED And this is a BIG one! 💁♀️ Introducing Lucy Wade of You Don’t Own Me – championing against Domestic Abuse. This weeks’ Podcast and Blog introduces Lucy and the work she does on domestic violence, coercive control. https://lnkd.in/eEyrjqUK 🤩 We are also excited to be working with Lucy on training which we will be delivering on 21st October. How effective is the support you offer to your staff when it comes to domestic abuse. 👉Let’s Talk Domestic Abuse Let’s Talk training is available to book online via https://lnkd.in/eR4cfN9p #madmondays #consumerfriend #podcast #consumervulnerability #domesticabuseawareness

🤝 Consumer Friend has joined up with Lucy Wade of You Don’t Own Me to deliver ‘Make a Difference Mondays’. Lucy is a Domestic Abuse Consultant and works with a number of organisations including the National Trading Standards Scams Team to develop knowledge and understanding of domestic abuse. Lucy will be delivering ‘👉 Let’s Talk Domestic Abuse’ online training with us on 21st October. You can find out about what the training will cover, and how to register via the link in comment below #madmondays #consumerfriend #consumervulnerability #domesticabuseawareness

✨ Our Louise has been on This Morning today. She got to meet some amazingly brave courageous women who stood up to a criminal romance fraudster. Despite the blame and shame they suffered. They continue to shout out about their experience of having money stolen from them as part of a romance fraud. 📺 Watch their story soon on Netflix. Love Rats. For more information on the Friends Against Scams No Blame No Shame campaign. Have a look here: https://lnkd.in/eaj8tMFs #noblamenoshame #consumerfriend #thismorning

📣 Big Consumer News! 🗞️ You may have heard in the news about changes to banks providing refunds to consumers for fraud. For too long consumers have been blamed for being victims of fraud. The Payment Systems Regulator launches the new scheme this week. We are starting to see the playing fields levelling, but more still needs to be done. 📝 In our latest blog, we explore the changes to how consumers are can get refunded when they are victims of fraud. 👀 Have a read and find out what this means for you! See link in comment below ⬇️

📣 Don’t miss your chance to learn about Citizens Advice and the great work that they do around the country. Supporting people with consumer issues, debt advice, benefits, housing and more! 😁 You can have a read of our blog and listen to our podcast with Jon Walters and Judith Wood Archer of Citizens Advice via the links in the comments below: #consumerfriend #consumervulnerability #consumerrightsmadeeasy #consumerprotection

Is September a prime month to be a victim of a scam? 😲🚨 Paul Maskall whom we recently featured in our latest podcast on “WTF: What the Fraud” highlights how a busy back to work month can lead to us being in busy mode as more susceptible to fraud. Read his ‘Scam-tember’ Blog here 👇: https://lnkd.in/e6Nx_dBi #consumerfriend #consumervulnerability #consumerrightsmadeeasy #consumerprotection

🚨 OUR NEW PODCAST HAS LANDED! Do you know which organisation handled over 5.5 million consumer related problems? The Citizens Advice covers a range of issues including consumer rights, energy problems, housing and debt advice. Today – we interview Jon Walters and Judith Wood Archer from Citizens Advice to learn more about this incredible organisation which advises and advocates across the country. Listen in via the link below in comment ⬇️ #podcast #citizensadvice #consumerfriend

🎥 Our Louise had a wonderful day, filming with Dr Xands on ‘Con or Cure’ for the BBC ✨ The people on this show are really committed to helping consumers. Health can cause the greatest amount of situational vulnerability and it can happen to any of us at any time. So this sort of consumer messaging is so important. Get to the people who need the information when they need it. Louise shared some useful information for consumers, including how to navigate online market places to avoid scams but also discussing how to get what you need at the right time is so important. 📺 The show will air soon… keep your eyes peeled on our socials! 👀 #conorcure #consumerfriend #consumerrights

🎫 Dynamic tickets hit the headlines and government scrutiny as fans of Oasis scrambled for tickets – only to see prices rise sharply at checkout. 😲 Our latest blog explores what dynamic ticket pricing is, and if it’s just business or unfair to consumers. 📄 Take a peak at our blog here 👇: https://lnkd.in/eYD-uBW3 #dynamicpricing #dynamictickets #consumerfriend #consumervulnerability #consumerrightsmadeeasy #consumerprotection