Customer Experience Foundation

Speaker Reveal - Nerys Corfield - Director Injection Consulting Limited We are so excited to announce our opening and closing speaker for our AI Symposium on the 10th of October! With over 25 years of experience in the world of contact centres, Nerys has developed a keen understanding of what it truly means to succeed in the CX world! Register your interest today to ensure you'll be among the first to receive updates and details! 👉 https://lnkd.in/enhMWiYD #CXAISymposium #Innovation #EmergingTech #AI #CustomerExperience #LondonEvents #TechConference2024

Join us at The Savoy Hotel, London, for an evening dedicated to the evolving role of CX leaders in contact centres. This is a free opportunity to connect with peers and discuss the future of CX leadership. 📅 Date: 1st October | 🕕Time: 6:00 pm - 9:30 pm Why Attend? ✨ Expand your CX leadership toolkit with cutting-edge strategies. ✨ Network with top CX leaders in a luxurious setting. ✨ Enjoy a sumptuous dinner at one of London's most iconic hotels. Don't miss out on this unique chance to drive your organisation's engagement and efficiency to new heights! 👉 https://lnkd.in/eVGAtrnv #CXLeadership #ContactCentres #CustomerExperience #LeadersDinner

The demands on contact centres are evolving rapidly. Balancing high customer expectations with tight budgets and the need for seamless service is more critical than ever. The key to staying ahead? Embracing tech-driven efficiency to drive results. We're thrilled to announce our upcoming Leaders Summit: "Striking the Balance: Transformation, Commitments, and Cost Constraints." This exclusive event at The Savoy Hotel, London, will delve into how to revolutionize your contact centre while balancing customer demands and budget constraints. 🗓️ Date: Thursday 17th October ⏰ Time: 9am - 11:30am 📍 Location: The Savoy Hotel, London Register today to secure your spot! 👉https://lnkd.in/enw59iRZ #LeadersSummit #CustomerExperience #TechInnovation #ContactCentre #LondonEvents

Join us on the 18th Sept for an exclusive dinner discussing 'Strategies for Managing Collections and Returns in High-Demand Periods' with industry leaders! 📅 Date: 18th September ⏰ Time: 6:00 PM - 9:30 PM 📍 Location: The Savoy Hotel, London 🔗 Register: https://lnkd.in/exa7rGGJ #CXLeadersDinner #CustomerExperience

With our CX webinar just around the corner, register today to join us for insightful discussions and practical takeaways that will revolutionise your customer experience. 🎤 Meet the Speakers:  - Jamie Pincott from Blackcircles.com - Ben Willmott from Route 101 Ltd. 📅 Date: Tuesday 24th September 2024 🕒 Time: 12:00 PM (BST) 🔗 Register today: https://lnkd.in/eqtHRFre #CustomerService #AI #CX #Webinar

Just two weeks to go! Secure one of the last remaining places! 🕑 Transformative discussions and visionary insights await at our next Leaders Summit: Realising ROI from Digital Transformation. Are you in? 🔮 📅 Date: Thursday 12th Sept 🕒 Time: 9 am – 11:30 am 📍Location: Savoy Hotel Register your free place here: https://ow.ly/PtS250T1NF2 If you want an insight into what our event discussions are like, here is a report from a similar event we held earlier this year: https://lnkd.in/eBJdHChJ #ThoughtLeadership #Visionary #TechSummit #CX #ContactCentres #DigitalTransformation

Have you registered to join us on 26th September from 9:00 am to 11:30 am at The Savoy Hotel, London? 💡 Register to discover techniques to optimise your resources and operational workflows at 'Unlocking Insights: The Power of Data in Enhancing Contact Centre Performance.' Register today to secure one of the few free places remaining: https://lnkd.in/evq_sKMy #Efficiency #DataDriven #CXLeaders #ContactCenter #CustomerExperience #CX #DataDriven #Automation #Efficiency #CustomerSatisfaction #CXLeaders

Join us to meet the speakers who will redefine and revolutionise your understanding of VOC optimisation! This webinar is going to be a must-watch! https://lnkd.in/efH_PmAj  ✨ Stefanie Grubb, Senior Program Manager at Fastly   With over 15 years of experience in the CX industry, Stefanie drives the Voice of the Customer at Fastly, helping Fortune 500 companies reduce churn and boost revenue.  ✨ Jackie Potts: Vice President at Concentrix   Jackie leads the vision and strategy for Concentrix's VOC solutions, ensuring clients harness customer feedback for positive financial outcomes. She has 15+ years of experience and is an expert in VOC program design and implementation.  ✨ Tamasine Lowth ACXS, Director at Concentrix   Tammy delivers Concentrix's VOC solutions in the EMEA region, bringing over 20 years of experience in customer service operations, continuous improvement, and CX strategy.  📅 Date: Tuesday 17th September 2024   🕒 Time: 12:00 PM (BST)  Don't miss out – register now! 👉 https://lnkd.in/efH_PmAj  #CXWebinar #CustomerExperience #VOC #Webinar

Ready to witness the power of collaboration? This Leaders Summit: Realising ROI from Digital Transformation is here to help by ensuring you have the right tools to deliver your goals! 📅 Date: Thursday 12th Sept 🕒 Time: 9 am – 11:30 am 📍Location: Savoy Hotel Register here: https://ow.ly/IPH950T1pVp and join the conversation on transforming operations and enhancing customer experiences. #Collaboration #PowerOfIdeas #DigitalFuture #IndustryLeaders #CX #ContactCentres

Save the date for a day of insights, innovation, and industry connections. Prepare for a dynamic lineup of keynote speakers and panel discussions that will equip you with practical skills and understanding to leverage AI in your organisation. Network with fellow delegates, share ideas and discover new opportunities to innovate and drive growth. Register here: https://lnkd.in/enhMWiYD #CXAISymposium #Innovation #EmergingTech #AI #CustomerExperience #LondonEvents #TechConference2024