Customer Experience Magazine (CXM)

The second issue of the CXM Review is here, and we are in awe!🌟 After extensive research and expert collaborations, we proudly present our latest edition - 'Trust: The AI Revolution & Global Polycrisis'. This second free issue explores the profound shifts in trust, navigating the uncharted territories of the AI revolution and the global polycrisis. Discover the evolution of trust in this transformative landscape and delve into the heart of change. Like last year, our concept and core values of CXM Review remain the same. CXM Review serves as an evergreen. A guide to keep saved to refer back to whenever you need it. It's all-encompassing and exclusive. It's unique, it's thoughtful, it's invigorating, and it's here. 🌍✨ #TrustInCX #GlobalRevolution #CXMReview2

Automation is revolutionizing industries, from healthcare to customer service. In contact centers, automation streamlines quality assurance, while in healthcare, it digitizes records for improved patient experiences. Customer experience (CX) is another prime area for automation. This article by Frank Sherlock dives deeper into how customer experience automation works and how it can transform your business. Read the full article on the link in the first comment! #automation #customerexperience #tenchology #advancement #cxnews

A recent study by Robert Walters found that 76% of British workers think the traditional 40-hour workweek doesn't fit their needs. ⏰ This shows that modern work habits are changing, and the old way of working might not be the best anymore. Read more on our website and let us know your thoughts! Find the full article on the link in the first comment.👇 #workculture #employeeexperience #productivitytips #cxnews #4dayworkweek

Happy Friday! Here's the latest roundup of industry news from this week in CX. 📢 This week, we’ve been looking at the latest research in employee demands for the workplace, the best working models, digital advancements, and more. We’re also discussing new studies into London City Airport, Taylor  Swift’s impact on consumer spending and the UK economy, and more! To view this week's entire news, read the full report here 👉 https://lnkd.in/dEa5Bagw For a summary round-up, continue on to our newsletter here 👇 #thisweekincx #cxnews #industrynews #cxresearch #cxcommunity #customerexperience

Employees are now expecting more support from their employees on various issues, including in fertility, addiction, gender identity and neurodiversity. 🤔 In recent years, employees have faced significant challenges, including political instability, economic hardships, and health concerns. Our newest stories highlight these rising demands and how businesses must adapt to their employees better. Check out both stories on our website! Links in the first comment. #employeeexprience #diversity #inclusion #wellbeing #risingdemands #peoplemanagement

Over half of worldwide consumers have changed their spending habits over the last year. They are becoming more price-conscious and demanding more payment choices. Find out how these demands change how businesses approach consumers in the article below! Find the link in the first comment. #customerexperience #consumerdemands #retail #paymentsecurity

CXM and Aptean are hosting a webinar on September 11 titled "Transforming Complaints Data into Your Competitive Advantage." Industry experts Harry Nolan and Jack Nicholls from Aptean Respond reveal how to turn complaints data into a competitive advantage. Learn to proactively manage complaints, boost first-contact resolution, reduce costs, and accelerate issue resolution. Be there and learn to proactively manage complaints, boost first-contact resolution, reduce costs, and accelerate issue resolution. #webinaralert #complainthandling #customerexperience #webinar #issueresolution

Many businesses are rushing to adopt AI and automation for customer service. But is this what customers truly want? Christian T. A. Banhans , managing director of spusu, believes there's a way to balance technology with the human touch customers crave. Discover how spusu is bridging this gap and read the full interview on our website below! Link in the first comment. #customerexperience #automation #digitaltransformation #customercare\

Happy Friday! Here's the latest roundup of industry news from this week in CX. 📢 This week, we’ve been looking at the latest research in EX and HR spaces. Full annual leave allowances are not being used, and new recruits aren’t compromising on standards. We’re also discussing new studies into how effective 30-day free trials are for customer acquisition and conversion rates. Plus, key news from X , Google , and more! To view this week's entire news, read the full report here 👉 https://lnkd.in/d9_yWNU9 For a summary round-up, continue on to our newsletter here 👇 #thisweekincx #cxnews #industrynews #cxresearch #cxcommunity #customerexperience

A new study by Breathe has revealed that many UK workers are leaving their holiday days unused. Over two-thirds of employees aren't taking their full annual leave entitlement, a concerning trend that has HR leaders paying close attention. Read the full article to learn more about the reasons behind this and potential solutions. Link in the first comment! #employeeexperience #burnout #wellbeing #workforce