Customer Contact Panel

𝐆𝐨𝐨𝐝 𝐋𝐮𝐜𝐤! 🤞 The Team at Customer Contact Panel would like to wish all of our clients, partners and colleagues the best of luck at tomorrows The UK Contact Centre Forum Awards Night 2024. We do hope you all have a wonderful evening! #UKCCFA2024 #goodluck

𝐓𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬 𝐬𝐩𝐞𝐚𝐤 𝐟𝐨𝐫 𝐭𝐡𝐞𝐦𝐬𝐞𝐥𝐯𝐞𝐬 ... Below is just one of many examples of how our BPO Partner Network are delivering tangible outcomes for their clients. If you too want to achieve these types of results then get in touch, we'd be happy to help find you the right solution 👇 https://lnkd.in/e2Y9dBh5 #contactcentre #contactcenter #customer #outsourcing #outcomes #results

This Halloween we have something good to share with you, 𝐬𝐜𝐚𝐫𝐢𝐥𝐲 𝐠𝐨𝐨𝐝 infact! 🎃 👻 Speaking with James Crawford at Touchpoint Change AI Consulting, we posed the question - what would would an AI generated podcast about automation look like, sound like even? So, go have a listen for yourself to the AI generated 𝐁𝐨𝐭𝐂𝐚𝐬𝐭 via the article below and let us know - good, scarily good or just plain scary! #ai #automation #botcast #podcast #halloween #scary

Welcome to the team, Liam Hughes 🎉 You may have seen Liam's guest appearance at The Hive last week; and we're super excited to have you join us on this journey! Please give Liam a warm industry welcome, and do connect with him if you get that chance. Best of luck Liam! #connect #team #welcome

Missed our recent webinar, 𝐀𝐈, 𝐓𝐞𝐜𝐡 𝐚𝐧𝐝 𝐏𝐞𝐨𝐩𝐥𝐞: 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐛𝐥𝐞𝐧𝐝? No problem, we've got you covered! Our very own Neville Doughty shares his write up of the session below, which includes key insights from a recent L&D survey our network participated in. A special thank you to our webinar panel for their contributions on the survey, and for providing their thoughts and insights during the session: ▶️ Nathan Dring - Customer Contact Panel ▶️ Georgia Harbison - Cognexo ▶️ James Walker - miPerform #AI #automation #contactcentre #contactcenter #customer #people #survey #technology

Customer Contact Panel @ The Hive Youth Zone, Wirral   Yesterday, the CCP team traded Sheffield for the Wirral for our latest quarterly review.    Why the change of scenery you ask? Well, it was a perfect opportunity to visit our selected charity partner, The Hive Youth Zone, Wirral.   We recently partnered with The Hive Youth Zone, Wirral, due to the fantastic work they've been doing in making sure Wirral’s young people have somewhere safe to go, something positive to do and someone trusted to talk to. The Hive has some truly amazing projects and programmes in place to support and nurture it's young members, and it's a cause we our truly proud to support. Thank you to Ashley Pennington and the team for hosting us and providing a tour of the facilities.   Do check out some of the fantastic pictures of The Hive in the comments; you may spot a new face amongst the team too - more to follow ... #charitypartner #quarterlyreview #team #wirral

We take pride in the network we have created over the past 9 years; they support our clients and their global brands daily.   Not only do we audit and vet our partners via our Radius Partner Programme, we also like to go and see our partners in person whenever we get the opportunity - this enables us to understand them and their businesses better. This knowledge allows us to identify the best panel for our clients to select from based on their specific needs.   If you need support in finding your right-fit partner, who can help you deliver the contact centre solution which matches your ambition, then drop us a line 👇 https://lnkd.in/e2Y9dBh5 #contact #customer #contactcenter #contactcentre #partner #partnership

If you are attending the UK Customer Experience Awards 2024 (hosted by Awards International) then do go and check out this pre-awards panel discussion with our very own Nathan Dring. #UKCXA24 #awards