Direct Line Group

At Direct Line Group, we’re on a mission to become the customer’s insurer of choice. How? By delivering great experiences and outcomes for our customers. Watch our video with Motor Trading Lead Matt Foster to learn why he believes customer focus is so important. #GreatExperiences #CustomerFocus #CustomerInsurer

We have over 130 trained volunteer Mental Health First Aiders here at DLG. They support our People Leaders and colleagues by sign-posting tools and resources. But what makes someone want to become an MHFA? We asked Amelia Gawthrop to explain: She tells us, “I’m passionate about mental health because it plays such a huge part in all our lives. Taking care of our mental health is so important, and I love being in a position where I can help or support my colleagues”. But how does Amelia take care of her own mental health? “One of the things I do is practice mindful breathing. Whenever I feel stressed or overwhelmed, I take a minute to focus on my breath, which helps me centre myself. Sometimes, I listen to podcasts, and I’ve also started gratitude journaling in the evenings, which means regularly writing down things you're grateful for. This could be as simple as appreciating a sunny day, a supportive conversation with a friend, or a personal achievement. The idea is to intentionally focus on the positives rather than the negatives, helping to shift your mindset toward a more optimistic perspective”. #MentalHealth #MentalHealthAwareness #MHFA #SupportEachOther #PositiveMindset

At DLG, we encourage everyone to take ownership of their own career path. Take Luca, for example. He joined us seven years ago as a Project Management Apprentice, and now he’s developing his public speaking skills by talking to students and young people about the opportunities a career in insurance can bring. Watch our video to find out more. #CareerDevelopment #PublicSpeaking #ProfessionalGrowth #SkillsDevelopment

A staggering 1 in 6 people consider leaving work due to a lack of support in relation to menopause. At DLG, we’ve partnered with The Menopause Charity to raise awareness of this issue and its potential impact on people in the workplace. We’ve also created Pause Together, our internal support network, where colleagues can share stories, ask questions, and feel empowered to thrive during menopause. DLG Life Strand Lead, Yvette Speed, explains, “It’s important to view the physical and mental impacts felt by those experiencing perimenopause, andropause, and menopause as workplace issues that we can all play a role in supporting. We need to work together to end the stigma so that no one else faces this alone.” #MenopauseAwareness #MenopauseSupport #WorkplaceWellness

We’re proud that the The Social Mobility Foundation has recognised DLG as one of its Top 75 Employers for the second year in a row. This reflects our ongoing commitment to advancing social mobility through various initiatives, including an employee-led Social Mobility Network, a focus on internal mobility and apprenticeships, skill sharing with underrepresented communities through our Community Fund, and signing the Social Mobility pledge to level up recruitment opportunities for people from disadvantaged backgrounds. We know there’s more to be done, but we’re delighted to be moving in the right direction. #SMFIndex24 #socialmobility

At DLG we encourage a culture that celebrates difference and empowers people so that they can thrive. One way we provide this is through strong leadership and career progression, as experienced by Project Manager Amaya Khalid. Amaya has worked with us in our Leeds office for 10 years. In this video, she explains why she’s “always happy to be here.” #EmpowermentCulture #CareerProgression #LeedsOffice #EmployeeExperience #ThrivingCulture

Last October, Direct Line Group opened the doors to its own in-house, dedicated User Research Suite in London. The move cements our commitment to customer closeness, and the feedback generated from these sessions is used to provide tangible improvements to our customer journeys, outcomes and experiences. In this video, we look back on a busy and exciting year. #UserResearch #CustomerExperience #Customer

We are pleased to announce that today Jane Poole joins the Group as Chief Financial Officer (CFO). She has been appointed to the Board and will also sit on the Investment Committee, bringing with her extensive financial leadership and insurance expertise to the team. Most recently, Jane served as CFO for Aviva’s UK and Ireland General Insurance business, where she played a pivotal role in driving business performance and improving profitability. Her career includes senior roles at RSA Insurance Group, including CFO for its UK & International businesses where she led the establishment of a Global Finance Centre, overseeing a team of 350 finance professionals focused on driving strategic change and delivering strong financial results. Adam Winslow, Chief Executive Officer, Direct Line Group, commented: “We are delighted to welcome Jane Poole to the Group. She will have a transformative impact on our business. Jane’s deep knowledge of the insurance sector and regulatory frameworks, combined with a strong track record of running high performing finance functions, will be invaluable. She will be instrumental in driving for delivery of our targets for shareholders, as we move to execute our strategic plan and position Direct Line Group as the customers’ insurer of choice.” #Directlinegroup #CFO #finance #transformation  

At Direct Line Group, we have a team of trained Mental Health First Aiders (MHFAs) to support our colleagues, signpost resources, and raise awareness of wellbeing at work. This World Mental Health Day, we’ve asked them to share some of the techniques they use to help look after their own sense of wellbeing. #WMHD24 #WorldMentalHealthDay #MentalHealthFirstAiders #MentalHealthAwareness #SelfCare

Did you know that we offer our customers excellent and affordable legal representation through DLG Legal Services Limited? This is a separate business which sits under the Direct Line Group umbrella, providing support to customers who take our Home Legal or Motor Legal cover as part of their insurance policy. Maryam Quddusi has been a Litigator with DLG Legal Services for 12 years. Watch our video to learn more about the service they provide to customers. #LegalServices #CustomerService #Customer