Engage Sales

🎉 Celebrate Your Success with the Engage Awards! 🏆 Are you proud of the sales engagement strategies you’ve implemented? Now’s the time to recognise your achievements and showcase your team’s hard work! The Engage Awards celebrate excellence in sales engagement, with a simple entry process—just 6 questions, so you won’t lose valuable time. ✨ Special Offer: Submit your entry before 28th February and get a 2-for-1 entry offer on ALL submissions! View the categories here - https://hubs.ly/Q036XqQZ0 Here’s how to claim your offer: 1️⃣ Start your entries 2️⃣ Type 'test' in each entry box 3️⃣ Submit your entries (discount applied automatically) 4️⃣ Edit anytime before the 14th July deadline Don’t miss your chance to celebrate excellence and shine in the world of customer engagement! 🌟 Enter here - https://hubs.ly/Q036XtwP0

🔮 Unlock the Future of Customer Experience with Predictive Analytics 🚀 In this article by Rod Jones he discusses how predictive analytics empowers businesses to anticipate customer needs and create seamless, personalised experiences. Here's how CX professionals can leverage it: 1️⃣ Understand the Basics: Use data and machine learning to predict future customer actions. Think Netflix recommendations! 2️⃣ Fuel with Insights: Gather data from every touchpoint for accurate predictions. 3️⃣ Identify At-Risk Customers: Spot churn risks early and take action to retain customers. 4️⃣ Personalise: Tailor interactions based on predictive insights, like Sephora’s product recommendations. 5️⃣ Integrate Across Teams: Align marketing, sales, and support for a customer-first experience. Read the full article here: https://hubs.ly/Q036XcPY0

🌟 Personalisation isn't just a buzzword—it's the future of customer experience! 🎯 By understanding your customers as individuals, you can transform one-time buyers into lifelong advocates. But where do you start? Effective customer segmentation is key! 🔑 In this article discover the five strategies every CX professional should embrace for personalisation and customer segmentation. Read the full article here: https://hubs.ly/Q035MCJk0

At our recent Customer Engagement Summit, Pete Aitken, UK Head of Customer Strategy at Kantar explored the key traits shared by brands that achieve remarkable growth, sparking a discussion on what truly matters for differentiation—whether you're an established player or an emerging disruptor. Kantar research demonstrates that brands grow by being meaningful and different to more people: delivering on the functional and emotional needs required in their category, and demonstrating they offer something that sets them apart from their peers. This is more than marketing. Successfully differentiating requires an organisation to consistently reinforce its positive associations at every possible opportunity. 🎥 Watch here - https://hubs.ly/Q0350jZM0

🚀 Stay Ahead in Customer Experience for 2025! 🚀 Join us for an exclusive webinar with Freshworks on the latest CX trends & priorities to help your team deliver exceptional customer experiences while driving measurable business results. 🌟 Title: CX Trends and Strategies for 2025: What Every CX Leader Needs to Know to Stay Ahead in 2025 📆: Thursday 27th February ⌚: 12pm GMT 📍: Online Webinar What You’ll Learn: ✨ AI-Driven Conversations – How to create human-like interactions with advanced AI agents ✨Seamless Omnichannel CX – Delivering consistent experiences across all customer touchpoints ✨ Enhancing Agent Productivity – Boosting efficiency and satisfaction with AI copilots ✨Data-Driven Insights – Using AI-powered analytics to make strategic decisions ✨Customer Retention Tactics – Proven strategies for growth in a competitive market Make 2025 a breakthrough year for your CX initiatives! 🔥 Reserve your spot today and unlock practical strategies for success: https://hubs.ly/Q0350mhT0

🎉We're thrilled to announce that entries for the 2025 Engage Awards programme are now open! 🎉 Entering the Engage Awards provides a perfect opportunity to celebrate the work that has elevated your sales initiatives within your organisation. Interested in finding out more? Visit our website: https://hubs.ly/Q03596FL0 Ready to start your entries? Use our online entry platform: https://hubs.ly/Q03591y90 See the Award Categories:

In today’s hyper-connected world, customers expect seamless, consistent experiences across all touchpoints, and brands must master omnichannel engagement to meet these demands. In this article by Rod Jones, you'll discover the five key insights CX professionals must master when implementing an omnichannel engagement strategy. Read the full article here - https://hubs.ly/Q034Spvb0

At our recent Customer Engagement Summit, Marco Merkx, Global Customer Engagement Development Leader, IKEA explored the innovative strategies behind IKEA’s customer-first approach and discussed how IKEA has redefined customer engagement, making it more personalised and impactful at every touchpoint - from the when and where of personalisation to the reasons why it’s critical for building loyalty. Listen into how IKEA’s loyalty strategy extends beyond traditional programmes, cultivating lasting relationships and emotional connections with customers. 🎥 Watch here - https://hubs.ly/Q034jX2Y0

🎯 Customer satisfaction is a moving target! To hit the mark, you need to measure it consistently, interpret results wisely, and act on insights for continuous improvement. In this article by Rod Jones discover the five strategies for effectively measuring and optimising customer satisfaction. Read the full article here - https://hubs.ly/Q033VhZR0

At our recent Customer Engagement Summit, Simon Birch, Customer Service Manager at Hobbycraft & William J. Lynch, Senior Customer Success Manager at Freshworks discuss how Hobbycraft successfully transitioned its renowned in-store expertise to digital channels, ensuring customers receive quick and accurate responses across their preferred platforms. Learn how Freshworks technology has empowered Hobbycraft’s customer service agents by automating repetitive tasks, allowing them to focus on delivering a better, personalised service. Explore how Hobbycraft has leveraged AI and an omnichannel approach to maintain high standards of service and enhance customer experiences across digital channels. 🎥 Watch here - https://hubs.ly/Q033lbmb0