Feefo

How evolved is your customer insight strategy? As we head towards the busy end of the year, many business leaders are considering how to make improvements to attract customers, inspire loyalty, and encourage advocacy. If that’s the case for you, don’t leave it to chance. We’ve put together a questionnaire to help you to determine what more you could be doing to connect with your customers. Take the customer insight questionnaire here: https://hubs.la/Q02TqH520 #FeefoBusinessInsights #CustomerInsightQuestionnaire #businessquestionnaire

As sponsors of the Best Bathroom category, Feefo CEO Tony Wheble will be at the inaugural https://hubs.la/Q02W6CYj0 Home Awards today. The standard of entries was incredibly high, so finalists should be very proud of their efforts. Wishing all finalists lots of luck – we’ll look forward to toasting your success at the Kimpton in a few hours🥂

In our webinar Q&A, Tracy Hodges Head of Product at DHL and Kerry Leighton-Bailey shared strategies for creating real value, from handling review fatigue to evolving your core value proposition. Hear the whole conversation here: https://lnkd.in/erWg54zy

We’ve created a business questionnaire just for you! How are you using customer feedback to enhance your business? Participants get tailored advice to get them to the next level. Want to test yourself? The link to the questionnaire is in the comments. #Feefoverifiedreviews #businessquestionnaire #businessresources #customerfeedback

Find out the true value of authentic reviews at https://hubs.la/Q02Tdm3W0

Together with our Treefo clients, we’ve helped to fund the planting of more than 110,000+ trees. Let’s continue to nurture the planet, one tree at a time. If you want to show your customers that you care about the environment too, find out more about how easy it is to get started here: https://hubs.la/Q02TbZjY0

No one enjoys getting negative reviews, but they can be one of your business’s greatest assets. Negative feedback tells you what isn’t working, where problem areas are and how you can improve. It also gives you a chance to turn dissatisfied customers into loyal advocates by addressing their concerns. Here’s why negative reviews matter: They allow you to spot issues early: Negative reviews highlight pain points that might go unnoticed internally. Addressing them can prevent larger issues down the line. They help you to build trust: Responding to negative feedback shows customers that you care. Transparency in addressing issues builds trust and demonstrates your commitment to improvement. They create loyalty: Resolving customer complaints can lead to loyalty. 44% of consumers say they’d return to a business that resolved their issue quickly. They can enhance operations: Use feedback to improve everything from customer service to product development, driving operational improvements based on real experiences. Negative reviews aren’t something to fear; they’re opportunities for growth. Businesses that act on feedback and make meaningful changes build stronger relationships and set themselves up for long-term success. Let’s talk about your negative feedback: https://hubs.la/Q02SvX2Q0 #FeefoBusinessInsights

Feefo’s CTO Steve Powell and Director of Engineering Jake Rudkin-Wilson were pleased to be attending the Google Cloud Summit today. Jake spoke on stage about how our innovative collaboration with Google is driving innovation; harnessing the power of AlloyDB and Vertex AI to push the boundaries of what’s currently possible. #cloudsummit-2024 #GCS #FeefoBusinessInsights

Think your B2B business doesn’t need customer reviews? Think again. Relationships and reputation drive the success of B2B businesses. That’s why many B2B businesses have long believed that reviews and customer feedback are only relevant in B2C – but that’s no longer the case. Here’s why collecting verified feedback is essential for your B2B business: Today’s B2B buyers are just as diligent as consumers. They want to know that they can trust your business, and hearing directly from your existing clients gives them the confidence to choose you. Honest feedback reveals what’s working and what’s not. By collecting reviews, you’ll gain valuable insights that help you fine-tune products and services to better meet client needs. Feedback shows your clients that you value their opinions. It opens up communication and builds stronger partnerships over time. While many B2B companies haven’t embraced reviews, those that do set themselves apart. Verified feedback is a powerful differentiator in a competitive market. It’s time to shift the mindset. Collecting reviews isn’t just for B2C businesses, it’s a tool that can drive growth, trust, and loyalty in the B2B world, too. Ready to unlock the power of customer feedback? Find out more here: https://hubs.la/Q02Sv-D60 #B2BMarketing #BusinessGrowth #B2BSuccess #VerifiedReviews

If you’re putting in a few hours today, you might also be thinking about how quickly the end of the year is approaching, and how you can get the most from it. The answer can be found in genuine customer reviews – so if you’re not yet interrogating feedback to understand potential opportunities for your business, you’re missing out. We can show you how to collect feedback at every touchpoint in the journey to purchase, so that you can understand customer sentiment in real time. You can then make adjustments that add up to a real difference when you report your end of year results. Find out more here: https://hubs.la/Q02R-4Wb0 #FeefoBusinessInsights