Field Service News by Copperberg

It feels like both two minutes and a lifetime ago since we launched Field Service News. Such is the way of things when you are driven by passion to build and develop something you believe in. This year, we celebrate what an amazing—epic—decade it has been of contributing to the field service sector. We're incredibly proud of our journey so far from very, very humble beginnings to leading some of the industry's most important discussions across the world. But perhaps most important of all, we've made lots of good friends. Including, of course, our new colleagues at Copperberg, whom we have worked alongside in a non-official capacity pretty much since we began this incredible journey. Now, having made that partnership official as FSN becomes part of the Copperberg family, the next chapter of the FSN story continues. So we invite you to join us as we celebrate our 10 incredible years. Let's go down memory lane and reflect on the highlights (and maybe even some lowlights! 🙂) that compose the pages of the FSN history. But most of all, we invite you to stay along with us as we continue to evolve and produce something of value for an industry sector that really plays a critical role in keeping the world turning every single day. Cheers to 10 years and beyond! 🥂 #FSN10 #fieldservice #fieldserviceexcellence #serviceexcellence

The manufacturing industry is undergoing a significant transformation in pricing strategies, thanks to AI, machine learning, and big data. Traditional static pricing models are giving way to dynamic, data-driven approaches that enhance precision and profitability. Our latest article explores how industry leaders like GE, Ford, and Siemens are leveraging these technologies to adapt to market changes and optimize margins. Learn about the practical applications, challenges, and future trends that are shaping the industry's approach to pricing. Check out our new article now 👉 https://bit.ly/40sp3By #manufacturing #pricing #pricingstrategy #ai #bigdata #machinelearning

📦 How do you balance inventory in the post-pandemic world? From rising storage costs to unpredictable demand, managing stock has never been more complex. Our new article explores the latest strategies, blending traditional methods with AI and predictive analytics for a resilient, adaptable inventory approach. Learn more about making your inventory a competitive advantage here: https://bit.ly/48CvOmw #inventorymanagement #supplychainresilience #supplychain #ai #demandforecasting #aiinsupplychain #postpandemictrends #digitaltransformation #operationalexcellence #logisticsoptimization

📢 Exclusive masterclass for UK field service executives! Our partners at the Service Revolution Academy, are hosting a VIP Masterclass titled "Deliver More, Spend Less – The Path to Customer Service Excellence" on 12th November 2024 at the esteemed Henley Business School. This event is perfect for service leaders looking to drive business growth through delivery of outstanding customer service, while reducing operational costs, through transformative service strategies. With insights from industry veterans Johann Diaz, Founder and Chief Strategy Officer of The Service Revolution Academy and Mark Vincent, Founder of Applied Change Ltd, this Masterclass is set to provide actionable strategies tailored to the challenges of field service organizations. We believe this Masterclass could be immensely valuable for leaders in our network who want to optimize their operations and transform their service delivery. Find out more about the event here: https://bit.ly/40DGbEu #fieldservice #leadership #customerservice #serviceexcellence #leadershipdevelopment #UKbusinessevents #UKevents #serviceleadership #professionaldevelopment

Check out our partner, ServiceNow’s latest Insights Brief on “Driving Success in Field Service with AI Innovation.” This new e-book offers field service leaders practical guidance on leveraging AI for productivity gains and customer satisfaction. From real-world use cases to expert tips, this resource is packed with tools to help you succeed. 👉 Download your copy here: https://bit.ly/fsaiebk24 #FSM #digitaltransformation #AI #PutAItoWorkforFieldService #innovation #fieldservice #fieldservicemanagement #generativeai

Manufacturers are embracing AI, ML, and big data to transform pricing strategies, moving from static to dynamic, data-driven models. Discover how industry leading companies like GE, Ford, Siemens, and others are navigating this shift to enhance profitability and respond to market demands. Read more here 👉 https://bit.ly/40sp3By #manufacturing #pricing #pricingstrategy #ai #bigdata #machinelearning

🎢 Buckle up for a CPQ disaster! SkyMaker AB’s new article, "Epic Failure: How to Destroy Your Sales Configurator Implementation Project," is the ultimate guide for what not to do in CPQ. From ignoring user input to launching without training, it’s a humorous read with serious lessons. 👉 Read it here: https://bit.ly/4eWsCUV #cpq #configurator #digitalization #salesconfigurator #b2b #b2becommerce #digitaltransformation

As modular construction surges in demand, scaling efficiently while maintaining precision is critical. Field Service Management (FSM) bridges that gap—driving faster, smarter builds and helping you position your operation for long-term growth. Want to see how it works in practice? Our white paper with Gomocha covers everything. 👉 Grab your free copy here: https://bit.ly/mcfsm24 #modularconstruction #fsm #fieldservicemanagement #businesstransformation #constructioninnovation #efficiency #sustainability #constructionindustry #whitepaper

From factory to site, modular construction requires seamless coordination and real-time updates to succeed. 🏗️ That’s where Field Service Management (FSM) comes in. Our latest article explores how FSM solutions streamline operations, ensuring each module is delivered and assembled on time and with precision.Discover how it all works here: https://bit.ly/3ZI4lNX For an in-depth look at FSM’s role in modular construction, download our white paper with Gomocha: https://bit.ly/mcfsm24 #modularconstruction #fsm #fieldservicemanagement #businesstransformation #constructioninnovation #efficiency #sustainability #constructionindustry #whitepaper

Are you stuck in your CPQ implementation journey? 😫 Implementing a sales configurator is no small feat—complex products, varied customer demands, integration woes. Sound familiar? Our partner, SkyMaker AB, released an article to help you navigate these complexities. Discover insights on: - Why limiting scope can accelerate your project - How an MVP approach leads to better outcomes - Techniques for gathering impactful user feedback If you're on this journey, this guide offers actionable insights. 👉 Read the guide here: https://bit.ly/483Yche #cpq #configurator #digitalization #salesconfigurator #b2b #b2becommerce #digitaltransformation