Fortuda reposted this
November might be dull and cold, but not if you attend World Travel Market (WTM) London — the event filled with joy, experiences, and people from around the world, reflecting the very essence of the industry it celebrates: travel and hospitality. On the content side, with four stages delivering the conference program, there was an abundance of both strategic and tactical insights. Here are just a small selection:"We get blinded by the technology, but at the end of the day, it’s all about the customer — the human whom we are here to help and serve." - Robert From, Growth officer, Rail Europe "A lot of growth in the travel sector is strategically driven by countries to stimulate tourism and the economic benefits it brings." - Karelle Lamouche, Global Chief Commercial Officer - Premium, Midscale & Economy Division, Accor "Despite travel being a priority, most travellers are looking for value for money, as cost is becoming a major issue in travel decision-making for many (though not all)." - Dave Goodger, Managing Director EMEA, Tourism Economics "The immersive nature of tourism greatly enhances one’s travel experience and is appreciated across all demographic groups." - Hazel McGuire, UK Director, Interpid Travel "Hospitality is the genesis of personalization. The biggest challenge is in stitching together physical and digital experiences and funnelling them effectively." - Andrew Antoniades, VP, Brand Marketing, Ennismore "Top digital marketing trends in travel include social media, hyper-personalization with AI, podcasts, short-form videos, and purpose-driven marketing." - Dan Christian, Host, Travel Trends Podcast "We are good at selling destinations, but not at promoting the positive initiatives we drive as an industry." - Glenn Mandziuk MEDes. MCIP FRSA, Chief Executive, World Sustainable Hospitality Alliance "Loyalty programs these days are not just about collecting miles but are now tools for engagement." - Gilbert Ott,Director, Partnerships, Point me And more information on the AI Tools in Travel Marketing panel discussion that I moderated can be found here: https://lnkd.in/eBaVHNEg Thank you Brooke Gilbertson, Madeleine Galbraith, Nicasio III Cruz and the rest of the team for creating and executing the conference which covered the industry in such a comprehensive way. You did a fantastic job. So much so that I’m already looking forward to WTM London 2025! Juliette Losardo Fortuda
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