🌟 This week, I had the pleasure of hosting our 4th Going for Growth event on behalf of the Great British Railways Transition Team (GBRTT) and industry colleagues.
Suzanne Donnelly, Timothy Woodward, and Stewart Fox-Mills, sponsors of the 3-year industry plan for Revenue Growth, highlighted our collective successes, challenges, and opportunities. They spotlighted the ongoing efforts across the industry to drive simpler and better outcomes to enhance customer experience and drive revenue growth.
⭐️Key Highlights⭐️
⭐️Improving Reliability and Punctuality: Chris Curtis outlined the Network Performance Board’s priorities and industry strategy to improve performance.
⭐️The 5 key priorities: Alex Hynes emphasised the government’s priorities for transport and the urgent need for better rail performance and delivering rail reform.
⭐️ Public Ownership: Robin Gisby discussed how public ownership and Shadow GBR will galvanise the industry to tackle issues with pace.
⭐️Efficiency through Collaboration: Richard Judge emphasised the value of sharing industry knowledge through the catering forum to achieve efficiency via aggregated volume and supply chain consolidation.
⭐️Customer Experience Standards: Mark O'Mailley detailed how we will approach improvements in the customer value proposition through industry Customer Experience Standards.
⭐️Innovative Data Use: Brendan North showcased exciting collaboration in the North of England using mobile data to shift 2,500 journeys from road to rail. He also shared interesting insights from commuter market discovery work to better align the proposition to customers’ needs to increase journeys and grow net revenue.
⭐️Revenue Management Insights: Martin Prior and Declan Whelan shared ongoing collaboration with 5 train operators to generate cross-industry insights and actionable recommendations for revenue growth.
It’s inspiring to see such dedication and collaboration in improving our railways. Here’s to continuous progress! 🚂