Gnatta

Reasons to love automatic interaction routing in Gnatta: 1. Contextually aware routing logic. Public comments? 🗣️ VIP status? 👑 Got it. 2. Automatically pass GDPR requirements before assigning. 🔒 3. Answer simple questions without assigning, full stop. 🚀 4. Dynamic escalation to connect agents at exactly the right time. ⏰

Monitoring, not cherry-picking. 📊🍒 Knowing Gnatta is auto-assigning interactions to your team isn’t the same thing as seeing it. 👀 That’s why our monitoring tools help team leaders keep a tab on the detail, without actually needing to lift a finger. 🖐️ No more cherry-picking from queues, and more time in your pocket for escalations, tricky customers, and other admin tasks. ⏰📈 https://hubs.la/Q038XJ6d0

A 5-step breakdown of a WhatsApp chatbot starter flow: ⚡ First, create a brand new interaction to store the conversation in ⏲️ Start a 24h timer, to ensure responses are sent within the WhatsApp time limit ⛏️ Use pattern-finding logic (RegEx) to extract the customer name - John Doe just became John! 📋 Automatically preset data fields on the interaction - customer name, phone number and status 🤖 Send that personalised chatbot starter, complete with quick reply buttons Curious about getting your own customer service chatbot? We'd love to hear from you: https://hubs.la/Q037Y9Jq0

🚀 WHATSAPP RELEASE NOTES Our WhatsApp chatbot features - released for Beta testing a short while ago - are now available for everyone on Gnatta! 🎉 From automating common queries to verifying identities, the latest round of upgrades are designed to enhance your customer interactions like never before. 🤖✨ With quick replies, rich media support, integrated data, and auto-prompts, you can create seamless and engaging conversations in your customers' channel of choice. 📽️ Curious to see it in action? Watch the demo video right here 👇 #WhatsAppChatbot #CustomerExperience #Innovation #Gnatta

🚀 The 2025 Edition: AI-Powered Customer Care Most teams are under pressure to integrate AI front-of-house, but the smartest contact centres are using it behind the scenes to cut handling times by 10-20% and reduce costs. ✅ Don't lose the human touch! ✅ Automated quality checks ✅ AI-generated summaries ✅ Sentiment detection ✅ Suggested responses (for the agent to edit) 💡 Find out how AI-powered customer care is driving efficiency—and get our free guide here: [https://hubs.la/Q035mzLK0] #AI #CustomerCare #ContactCentres #AIforCX #CustomerExperience

Put the handset down - and pick up a headset. With VOIP technology Gnatta can bring your telephony and SMS teams online, for a seriously connected customer experience. P.S. Taking payments over the phone? We've got you covered there too - we partner with Key IVR to meet all of your PCI compliance needs. https://hubs.la/Q0337XYk0

🚀 Small automations, big impact! Why make your contact centre team do all the clicking when automation can handle it? Detect order numbers, email addresses, update data fields, even check external systems—all while your operators stay focused on customers, not copy-pasting. Imagine this workflow in your contact centre: 🔎 Text detection: Extract the order number from the inbound message. ⚡Field update: Automatically populate the case record with the order number. 🚀External system query: Trigger an API call to the OMS to fetch the order status. 👤Information display: Present the order status directly to the operator. 👉 Read more: https://hubs.la/Q0337J0V0 #WorkSmarter #AutomationWins #ContactCentre #CustomerService

Reaching the limits on Gorgias' capabilities? Gnatta can help you go further, for less. Here's the tea: https://hubs.la/Q0337wPp0

Did you know you can use Tag Manager to log Gnatta events on your website in Google Analytics? Whenever a customer completes one of the following actions, you'll be able to surface that data in GA4 right alongside your other website metrics: 🖱️ Chat Opened - a website user has opened the chat window 🆕 Chat Started - a website user has completed the pre-chat survey 👤 Chat Assigned - a chat conversation has been assigned to a live agent ✔️ Chat Finished - a chat conversation has been completed Loop these key event metrics into the wider view of your website performance, and deepen your understanding of the customer journey. Just like that. See how it works here: https://hubs.la/Q032ddfN0

Choosing our favourite feature release of 2024... For all the heads-of and department managers under pressure to take more advantage of AI in your operations in 2025 - we pick you. We choose you. (We love you too but that would be a very uncool thing to say in this context).