GovMetric

🏡 In our latest blog, we explore the importance of communications for your TSM Campaign. What’s in it for you? ✅ Download a free TSM Communications template ✅ Lessons learnt from Wigan Council's latest TSM campaign ✅ Learn how to drive long-term satisfaction ✅ Foster trust and transparency in your housing services ➡️ Read the full blog here: https://lnkd.in/ed2h8pft #TenantSatisfaction #HousingSolutions #CommunityEngagement #FeedbackMatters

🔍 Tenant feedback isn’t just valuable - it’s crucial. In a world where social housing standards are rising, your ability to listen to tenants can make all the difference. By catching issues early, improving service quality, and building trust, you’re not just meeting regulations - you’re creating safer, better homes. Are you giving your tenants the voice they deserve? #Housing #TenantFeedback #SocialHousing

If you’re wondering why your stage 1 complaint, escalated to stage 2 when you believe you provided a reasonable response, take a look in the mirror, reflect and consider whether one of the following might apply. 👇🏽 #complaints #customerservice #customerexperience

With August being a slightly quieter period, we wanted to highlight what's coming up in the public sector world 👇 https://lnkd.in/ekyetd5V Featuring: - Industry News: Institute of Customer Service , #NCSW2024 - Industry News: Care Quality Commission - Spotlight: Wigan Council - Supporting: Bone Cancer Research Trust - Events: Westminster Insight, Jadu #JaduAcademy2024 - Book recommendation: Kwajo Tweneboa

JADU ACADEMY 2024: Just 2 months to go! 🚀 We're inviting you to join us at our biggest and best #JaduAcademy yet, on the 9th of October in Birmingham, UK, for a day of networking and learning. View the sign up page to learn more about the day and to save your spot (Limited spaces available) 👉 https://bit.ly/3AqZxBK *Please note, this event is for Jadu customers only. #JaduAcademy #LocalGov #LocalGovDigital #GovTech #Jadu #DigitalTransformation #Automation #Innovation #AI #BusinessTransformation #CustomerSuccess #CustomerExperience #CustomerStory #DigitalServices #DigitalStrategy #UserGroup

Stay informed about the latest in citizen engagement with our CitX newsletter. Next one out on 22nd of August! https://lnkd.in/gEeYAfaY Sign up for updates, insights, and strategies on how to improve citizen interactions and community feedback. Perfect for public sector leaders and citizen engagement professionals. #CitX #CX #CitizenExperience #CustomerExperience

Happy to announce we will be sponsoring Westminster Insight's Tenant Engagement Conference this September! Join us by clicking the link below 👇

🤝 Collaboration is Key to Success! 🚀 We're thrilled to see the results of our collaboration with Staffordshire County Council, a testament to what can be achieved when you have a shared vision. By deeply understanding our partners' goals and challenges, we can offer tailored, strategic advice and solutions that align with their vision. A big thank you to Staffordshire County Council for the trust and partnership.🌟 https://lnkd.in/e3qccGNd #Collaboration #CustomerExperience #GovMetric

We always aim to be a collaborator rather than just a supplier to every organisation we partner with. It means a lot to us when our customers, like Wigan Council, have a great experience working with our team and achieve great results. ⭐ You can read the full story on our collaboration here: https://lnkd.in/eZchKkk9 #CX #Collaboration

✅How much money could your Local Authority save in the next 12 months based on real historical data? 👇 https://lnkd.in/eB2W4HJY Select your organisation from the list and get an instant free report on how much could be saved by reducing avoidable citizen contact. 🚀 The calculator is based on real Local Government data and is designed to give you an indication of how much failure demand is currently costing your organisation. #CX #failuredemand #avoidablecontact #publicsector #localgov #localgovernment