Gracechurch

According to our latest study with International Association of Claim Professionals, a concerning tech and skills gap in the claims sector is emerging. Convex Insurance's Paul Brand stresses that bridging this gap is essential to staying ahead of rising client expectations. Insurers must now focus on upgrading technology and nurturing soft skills to meet these evolving demands. The claims world is changing fast—are we equipping our teams with what they need to thrive? Read the full article here: https://lnkd.in/e6wzPKr6 #claimsinnovation #claims #tech Insurindex

Who will claim the top spot in the 2024 London’s Leading Broker report? In 2023, Aon took the lead, surpassing Marsh, which fell to second place after holding the top position in 2022, while WTW secured third. Will Aon maintain its lead in 2024, or will we see another shake-up? Find out this November when the report is released. For a recap of last year's rankings, download the 2023 London’s Leading Broker report here: https://lnkd.in/exREuGCR #londonsleadingbrokers #brokers Insurindex Ben Bolton

What’s the secret to standing out in insurance? It's all about creating memorable experiences. ✨ This week’s GWP newsletter dives into what it takes to truly stand out in the industry. We spotlight innovative campaigns from Hiscox, Chaucer Group, and Convex Insurance and give special recognition to standout individuals as recognised by their peers: Boaz Appiah, Joanna Green and Noah Kennedy. #GWPnewsletter #newsletter #brands #marketing

Another great Tour of the Regions event with BIBA in bonny Glasgow today.   Really interesting talks from Premium Credit Ltd and CFC this morning. For those who don't know how AI is affecting cyber losses, I suggest talking to CFC!   A big thank you to Graeme Trudgill FCII, Cert Mgmt for discussing the Voice of the Broker campaign and how Gracechurch and BIBA are collaborating with brokers and insurers to address the challenge of insurer service.   Good news, NPS scores across the Scottish region have improved by 6 points but, only to -8 and so, still a long way to go.   If you're a broker in Scotland and want to find out more about what the Voice of Broker campaign is doing for you, get in touch or visit: https://lnkd.in/eQ37s9Vk   #insurerservice #brokers #biba #Scotland

Are you a #broker in Scotland? — Join us at BIBA's Tour of the Regions tomorrow! Gracechurch colleague Peter Clarke will be attending the BIBA Tour of the Regions in Glasgow. We’re excited to be present at yet another session where we’ll be showcasing the Voice of the Broker programme to improve the service brokers receive from carriers. Don’t miss this great chance to connect with Peter and learn how the Voice of the Broker is amplifying brokers' feedback. Share your insights on insurer service and discover how you can engage with our initiatives that empower brokers to shape the service they experience. We look forward to seeing you there! Reserve your spot today: https://lnkd.in/ejf5ADxa #BIBATOTR #touroftheregions

Last week, we had the pleasure of presenting the London's Bench Strength Fastest Riser award to Mosaic Insurance's Mark Wheeler. A huge congratulations to the entire team for achieving this prestigious accolade! 🏆👏 Stay tuned for the release of an exclusive interview featuring Ben Bolton and Mark Wheeler where they dive into the secret behind Mosaic's success. The 2024 London's Leading Underwriters Report is available for download here: https://lnkd.in/eFp-J-C8 #londonsleadingunderwriter #londonmarket #underwriter #award

📢 Coming this November: The London's Leading Broker Report The Gracechurch London's Leading Brokers Report, presented by Insurindex, is an independent ranking of London Market brokers in the 10 main business lines and the bench strength of broking houses. It’s built on insights from over 200 underwriters and more than 60 insurers, with a massive 459 individual brokers nominated. The 2024 edition reveals fresh rankings and uncovers key trends shaping the market. Stay tuned for more details! #londonsleadingbrokers #brokers #londonmarket

This week, we're drawing inspiration from SpaceX’s recent success in catching their spacecraft and the release of our Q3 London and UK Claims Monitors. We highlight the key trends driving London Market claims forward, backed by impressive stats and insights. Special mention to the following individuals for their excellent service standards: Bradley Clutten, Harriet Brain and James Wilson. #gwpnewsletter #newsletter #claims

Our very own Kyle James represented us at the BIBA Tour of the Regions today in South Wales, where he had the opportunity to connect with brokers in the region and meet some members of the Voice of the Broker Champions Council including Ben Macrow. Kyle also engaged in insightful discussions with industry leaders, such as Jeff Heasman, who spoke about the balance between human and automated decision-making in insurance. We're proud to have Kyle represent us and foster connections within the industry. Stay tuned for more updates from the BIBA Tour! #BIBA #BIBATOTR #Touroftheregions #brokers

In our recent study with International Association of Claim Professionals, Beazley CEO Adrian Cox emphasizes the critical importance of investing in claims as a key differentiator in the insurance landscape. As the demands of clients evolve and the risk environment shifts, Cox underscores that the claims function is no longer just a back-office operation—it's central to building strong client relationships, especially in complex specialty markets. Read the full article on Insurindex, here 👉 https://lnkd.in/e_rTtUkh #claims #claimstalent