Granicus UK

Firmstep is now officially Granicus. What was known as the Firmstep Platform will now be known as govService. Check out our new website: https://lnkd.in/dasWWYb and resources from #UKSummit20 https://lnkd.in/dNYh3rZ

Are you driving transformative digital experiences in your community? Take inspiration from last year’s winners, Dudley Council, and their innovative MyDudley portal. This self-service tool not only streamlined services but also became a household name thanks to a comprehensive engagement campaign. Their success didn’t just happen—it was built on strategic efforts to connect with citizens, demonstrating how digital tools can make a measurable difference. Could your project be the next MyDudley? Nominate today and showcase how you’re revolutionising the citizen experience!(Nominations close 15 September) https://okt.to/N3B9jq #DigitalInnovation #CivicEngagement #GranicusDigitalAwards #GovTech #CitizenExperience #NominateNow

With just over a month to go until we open the doors for the inaugral #DigiGovExpo we'd like to welcome and thank our incredible sponsors! 👋 Across the exhibition floor and the agenda, our sponsors will be there to show you their state-of-the-art products and solutions! 🤝 Find out more: https://hubs.la/Q02KVPj20 🎫 Register to meet them: https://hubs.la/Q02KVPK_0

Are you or your team leading the way in digital innovation? It's time to get the recognition you deserve! Whether you're transforming services, engaging communities, or enhancing transparency, the 2024 Digital Government Awards are your chance to shine. Nominate yourself, a colleague, or your organisation to celebrate the incredible work being done in the public sector. Categories include: - Changemaker - Community Engagement - Operational Excellence - Total Government Experience - Service Delivery - Trust & Transparency Don’t miss out—nominations close 15 September. Submit your nomination today! 🏆 https://okt.to/Gy5hZl #DigitalGovernment #PublicSectorExcellence #InnovationInGovernment #CommunityEngagement #ServiceDelivery #OperationalExcellence #GovernmentAwards

Our Silver Sponsors 👏   We are thrilled to have MHR and Granicus as our Silver Sponsors at our upcoming #CGPN event!   We can’t wait to hear all about their innovative solutions and how they will improve the future Central Government!   See you soon 🚀 #centralgov #innovation

Efficiency is the key to delivering seamless public services, and Warrington Borough Council's recent success is a perfect example. By automating the renewal process for commercial waste contracts, the council not only streamlined operations but also significantly reduced manual intervention. With Granicus digital tools, Warrington Borough Council transformed a complex, multi-step process into a single, effortless task for customers. The results speak for themselves: over 720 renewals processed smoothly, boosting overall service satisfaction. Kudos to the Warrington team for setting a new standard in public service efficiency! Read full blog by Karen Steel - https://okt.to/9s1S78 #GovernmentEfficiency #PublicSectorInnovation #DigitalTransformation #CustomerExperience #Automation #Granicus #WasteManagement #LocalGovernment

Establishing trust between public sector organisations and their communities is vital for effective service delivery. When communities feel connected during calm periods, they are more likely to rely on their governments during crises. The 2023 Granicus benchmark report offers insights on how to foster these crucial relationships, with data from over 450 UK organisations and 16 million individuals. Discover key trends in civic engagement and learn how to enhance your organisation's interactions with residents. 📸 Top engagement topics and keywords - Whether newsletters, news feeds, or forums, the tools public sector communicators use to connect with users, and the responses received from audiences. 📊 Download the report to explore actionable strategies for success. https://okt.to/Amjkh2 #PublicSector #CivicEngagement #CommunityTrust #GovernmentInnovation #DataDrivenDecisions

When South Yorkshire faced severe flooding, City of Doncaster Council turned to Granicus' govDelivery platform to refine their communications strategy. By leveraging audience segmentation, they delivered targeted, relevant messages to specific communities, achieving an impressive 60% open rate for localized emails during Storm Babet. This approach not only improved response efforts but also built trust with residents, leading to recognition as a 2023 Granicus UK Digital Public Sector Awards Community Engagement Finalist. #DigitalTransformation #AudienceSegmentation #PublicSector #EmergencyCommunications #CommunityEngagement #SuccessStory #govDelivery

NHS South, Central and West (SCW) has taken a major leap forward in digitalising their processes, leading to significant community engagement and operational efficiency. SCW was able to enhance their interactions with patients and staff, resulting in over 112,000 site visits and 17,000 project contributions. Their dedication earned them a finalist spot for the Operational Excellence Award at the 2023 Granicus UK Digital Public Sector Awards! “The breadth of tools to support engagement enable people to get involved how they want to get involved and at a time that suits them. [EngagementHQ] has enormous potential when used properly.” – Julia Stackhouse, Senior Communications and Engagement Manager Learn more - https://okt.to/I0tJRG #DigitalTransformation #CommunityEngagement #NHS #OperationalExcellence #SuccessStory #Granicus #EngagementHQ #HealthcareInnovation #PublicSector #GreenPlan

Pushing ideas 🚀 Introducing something new and different. Speaking openly about bias and how to combat it. These are only some of the themes I want to raise awareness about. Below is my article on the importance of using pictures when creating customer personas and the importance of having customer in the room when creating new services. Do you believe that having a picture can make a difference in the way people interact with what you have to say? Granicus #customerexperience #customerpersona #ux