GRAYCE

Did you hear the news? Grayce has landed in the US 🌎 We're bringing the service excellence that we're famous for stateside and looking forward to supporting our clients on an even broader scale. Our VP of US Operations, Melissa Burke sat down to discuss what the expansion means for Grayce's clients and what to expect next from our US team. Click the link to learn more: https://lnkd.in/e3hYeMNZ #ChangeandTransformation #Consultancy #US #Expansion

🎉 Celebrating the G Awards - September Edition! 🎉 September was an eventful and productive month at Grayce with the launch of our AI Lab. With so many impressive nominations, this month’s G Awards celebrate some of the exceptional contributions across the team. A big congratulations to all of them! 🏆Client Feedback Winner: Mohammed Monzur Ali🏆 “His leadership, proactive problem-solving, and dedication have been invaluable.” Working for a top global professional services firm Mohammed played a crucial role in leading his team to a successful SOX audit, taking ownership of the process, and coordinating with the wider team to meet all requirements. 🏆Grayce Values Winner: Isabel Bushell🏆 “Her commitment and proactive approach were crucial to the project’s success.” Izzy went above and beyond to create IT communications, developed materials, gathered requirements, and built a Power BI dashboard. She led and completed the project in the absence of the lead, ensuring its success with her proactive approach. 🏆Self-Development Winner: Djimba Keita🏆 “His confidence has grown significantly, and his can-do attitude has shone brightly… the sky is the limit for him!” Djimba was nominated for exemplifying Grayce DNA. He led a Knowledge Exchange session, sharing insights on overcoming challenges and his personal development. 🏆Client Feedback Winner: Alex Palmer🏆 “Simply phenomenal.” Alex was nominated for his outstanding performance at a leading global technology and consulting company. He excelled quickly and impressed with his proactive attitude. The client praised him as embodying the spirit of their organisation. Keep up the outstanding work everyone and stay tuned for next month’s winners!

Unlocking Client Success: A Case Study with Michael McGuinness 🚀 Today, we are shining a spotlight on Micheal McGuinness, whose work for a prestigious university has supported their digitalisation of communications. Read more 👇 At Grayce, our proven development and delivery model ensures a high-quality, low-risk solution for our clients. Discover how our Analysts can drive successful change for your organisation. 🌟 Role and Responsibilities: 💼 As a Business Analyst at a prestigious university, Micheal has been crucial in supporting strategic IT projects, particularly in transforming telephony and IT systems. His strategic insights and meticulous execution have driven key initiatives to success. Training and Application: 🎓 Micheal has completed his BCS Foundation Certificate in Artificial Intelligence, which alongside the Grayce AI Lab, has enabled Micheal to confidently use AI, aligning with the university’s AI initiatives. Micheal has enhanced and troubleshooted data skills while ensuring safety and compliance. Client Challenge: 🧩 The university faced a significant challenge transitioning from analogue to digital telephone networks. The existing telephony network, hardware, and software were becoming obsolete, necessitating a focus on switchboard and contact centre solutions. Solution Implemented: 🔧 Micheal collaborated with the client to devise a strategic solution. This involved gathering and validating requirements, mapping call flows, and creating test scripts. These deliverables enabled the team to tender for a solution that meets scalability, risk, and governance requirements. Tangible Results: 📈 After evaluating tender submissions, a solution provider was chosen. The team is currently testing a rollout of the cloud solution to retire legacy systems before the UK deadline, ensuring uninterrupted service and significant cost savings. #ClientSuccess #BusinessChange #ChangeAndTransformation #DigitalTransformation

The Impact of Organisational Inclusion Yesterday’s National Inclusion Week panel at the Co-op HQ in Manchester spotlighted the critical importance of inclusion in today’s business landscape. We were honoured to have Heidi Knowles, our HR Director, join esteemed panellists from the Co-op and Britvic/Fruit Shoot, led by DIAL Global, to discuss forward-thinking inclusion strategies in HR and partnerships. The discussion highlighted the necessity of measurable and sustainable inclusion efforts in talent acquisition and development, and the significance of inclusion being the golden thread in forming People, ESG and key business strategies, enabling all areas of business, including suppliers and partners, to support efforts in shaping inclusion. “It was great to hear from so many passionate individuals who drive important outcomes in this space, it is nothing short of amazing to see what can be achieved when people are willing to stand for what’s important. Some key highlights were hearing about the Co-op initiatives enabling businesses with a heartbeat of inclusion to receive opportunities to build their brands. Also, learning about the Red Bull and Co-op initiative to provide opportunities to smaller businesses - Red Bull really does give people wings!” Thank you to Leila McKenzie-Delis 💃🏻 , Claire Costello, Sinead Bell, Heidi Knowles (MCIPD), James Lomas , Eve Wasmuth & Beverley Brannick for sharing best practices and actionable insights - a necessary practice to uphold our commitment to being a great place to work. #Inclusion #Innovation #BusinessChange #ChangeAndTransformation #DigitalTransformation

🌟 Grayce Honoured as a WIRED 2024 Trailblazer! 🌟 We are delighted to share that Grayce has been recognised as a WIRED Trailblazer for 2024. This accolade celebrates a select group of dynamic organisations across the UK that are at the forefront of innovation and driving positive change. Earlier this week, our CFO, Paul Jezzard, attended the launch event in Manchester, where he had the opportunity to network with fellow Trailblazers and explore some of the exciting innovations across the North West. “We are proud to stand alongside innovators in cyber security, AI, and emerging technologies across various sectors. At Grayce we remain committed to evolving our programme to support the world’s most ambitious organisations and continue our Trailblazing success.” Thank you to WIRED and HSBC UK for this recognition. Together, we will continue to drive innovation and positive change. Read more over on our blog: https://ow.ly/hehR50TqVq8 #WIREDTrailblazer #Innovation #BusinessChange #ChangeAndTransformation #DigitalTransformation

🌟 Let’s celebrate our August G Award winners! This month, we’re recognising outstanding achievements within our community, with a special focus on exceptional client feedback! 🏆 Client Feedback – Jonluca Turetta 🏆 ‘Jonluca was nominated for the G Award due to his exceptional work ethic, which his Assignment Lead has described as “second to none.” He consistently goes above and beyond, ensuring that expectations are not only met but exceeded. His ability to constructively challenge decisions to drive the project forward, combined with his strong governance skills, highlights his effectiveness. His organisation, attention to detail, and prioritisation make him an outstanding Project Analyst. Great job, Jonluca!’ 🏆 Client Feedback – Monica Charters 🏆 ‘Monica has received exceptional feedback since joining her client, a multinational energy company, a few months ago. Her Assignment Lead praised her for settling into the team remarkably well, attributing it to her “very warm personality, ability to build strong relationships with stakeholders, open and transparent communication style, and willingness to stretch herself and step out of her comfort zone.” During a recent visit to the client’s campus, Monica delivered a week of presentations to stakeholders, earning outstanding feedback on her presentation style, work ethic, and the content of her sessions. Congratulations, Monica!’ 🏆 Client Feedback – Stevin Sam 🏆 ‘Stevin has received two outstanding pieces of client feedback within a month. One praised his exceptional support with a FTSE 100 banking organisation’s route set-up, highlighting his dedication to the “think/act/win” values and calling him “our rising star in the Payouts Team.” The other feedback commended his crucial work on the a project during a busy period, noting his excellent performance in managing end-to-end outcomes and stakeholder expectations. Additionally, Stevin shared a deck with the Go To Market team, recommending website improvements based on his thorough analysis of partner and competitor sites. The deck was met with high praise, demonstrating his initiative and insight. Well done, Stevin!’ 🏆 Client Feedback – Talal El-Houni 🏆 ‘In his first month, Talal has already made a remarkable impression. His Assignment Lead described him as a breath of fresh air, noting his engaging, energetic, and enthusiastic demeanour, as well as his exceptional emotional intelligence. They have praised his abilities highly and expressed a strong desire to keep him on the team, valuing both his skills and personal qualities. Talal’s proactive approach was evident when he took the initiative to get things done, even while working without support for a couple of weeks. His efforts to solve problems for others have had a significant positive impact on the team. Excellent work, Talal!’

At Grayce, we prioritise future-proofing our Analysts in all aspects of change and transformation, including AI 🤖. We are upskilling our Analysts in fundamental AI skills to ensure they are well-equipped to support our clients effectively. The Independent recently reported on the excessive volume and intensity of GCSE exams highlighting the need for a balanced approach to education and skill development 📈. As OCR’s report suggests, rebalancing assessments and updating the curriculum can better prepare students for a complex world. At Grayce, we echo this sentiment by providing our Analysts with a holistic education that goes beyond traditional exams, focusing on practical skills and real-world applications 🛠️. This approach not only enhances their capabilities but also ensures they are ready to meet the evolving demands of our clients 💼. Hear from our technical trainer, Zain Khalid, on introducing AI into our core programme. #AI #GenerativeAI #ChangeAndTransformation #TheIndependent #CapabilityBuild #Skills

🌟 A Week in the Life of Melissa Burke, VP of US Operations at Grayce 🌟 Have you heard? Grayce is delivering change and transformation for clients in the US! Melissa Burke, our Vice President of US Operations at Grayce, recently shared a fascinating glimpse into a busy week in the US with Prolific North. From pitching Grayce’s proposition during a 28-hour flight delay in Amsterdam to meeting clients and stakeholders in the US, Melissa and our US team are launching careers to drive change for leading organisations across the pond. Curious to know more about her week and insights on leading US operations? Click the link below to read the full article! 📖👇 https://ow.ly/WbBQ50TkPyi #Leadership #Grayce #BusinessGrowth #ClientEngagement #ChangeandTransformation

𝗪𝗲 𝗵𝗮𝘃𝗲 𝗻𝗲𝘄𝘀! 𝗚𝗿𝗮𝘆𝗰𝗲 𝗵𝗮𝘀 𝗹𝗮𝘂𝗻𝗰𝗵𝗲𝗱 𝗶𝘁𝘀 𝗔𝗜 𝗟𝗮𝗯: 𝗮 𝗰𝗼𝗺𝗺𝗶𝘁𝗺𝗲𝗻𝘁 𝘁𝗼 𝘂𝗽𝘀𝗸𝗶𝗹𝗹 𝟰𝟬𝟬+ 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀 💡 AI is quickly becoming one of the most sought-after skills in the workplace. 🚀 But what if we told you that 2 in 5 18–25-year-olds aren't yet confident in their AI and emerging technology skills? With the use of AI in the workplace showing no signs of slowing down, it’s crucial that we give our Analysts a solid foundation in AI. To give all our Analysts a head start for the future, today we have launched our AI Lab, where they will explore everything from prompt engineering to AI ethics. 💫 Curious about what our Analysts will be doing in the lab? Click the link in the comments to visit our blog and find out more. 👇

🌟 Grayce DNA: The Key to Our Success 🌟    What is our Grayce DNA? Well, it’s the blend of skills, attributes, and values that all of our Analysts share, and that we know make for successful careers in change and transformation. We recruit using the Grayce DNA framework, and we nurture it through ongoing training and development. Equipped with the qualities needed to thrive in any environment, our Analysts consistently deliver outstanding results for our clients. 🚀✨    Miranda Di Rosa ,our Chief Development Officer, highlights this perfectly:    “At Grayce, our DNA is defined by the unique blend of skills and behaviours we seek in our Analysts. Qualities like curiosity, adaptability, willingness to learn and problem-solving are at the heart of our people. These attributes have consistently driven success across various client projects. By focusing on these strengths, we ensure our Analysts stand out and excel in any environment, setting us apart in the industry.”    Ready to experience the Grayce difference? Connect with us today to learn how we can help drive your success! 🤝    #GrayceDNA #Leadership #Innovation #Excellence #FTSE350 #Analysts #ChangeandTransformation