Grypp.io

A huge thank you to all the incredible partners and attendees for making the 5th Annual Customer Experience for Financial Services Summit 2024 a success! 🎉 Grypp was proud to be a sponsor of this fantastic event, helping shape the future of customer experience in financial services. Together, we’re driving innovation and making a real impact! #makeitvisual 👀 If you missed the event, find out more about what we do https://lnkd.in/e6PQXBsN. And if you'd like a copy of the presentation, feel free to reach out to Dianne McCoubrey! #CXSummit2024 #CustomerExperience #FinancialServices #Grypp #ProudSponsor #Innovation

Wishing the best of luck to all the incredible finalists at the European Contact Centre & Customer Service Awards (ECCCSA)! The passion and commitment to putting customers first is inspiring 🤩 #ECCCSA #ProudMoment

It’s an exciting and busy month for us at Grypp! 🙌 We’re thrilled to share that Dianne McCoubrey will be attending the Debt Connection Symposium (DCS) Annual Convention. DCS is one of the top events for professionals in Financial Services, Fintech, Collections, Recovery, Debt Sales, and Technology. Looking forward to connecting with industry leaders and discussing the future of collections and customer engagement! https://lnkd.in/et8XMbhc In today’s collections landscape, visual engagement is a game changer. By using interactive visuals like personalized payment plans, easy-to-understand statements, and secure video calls, collection teams can: ▶️ Build trust faster by providing clear, visual representations of debt and payment options. ▶️ Increase customer response rates by making interactions more engaging and less intimidating. ▶️ Boost efficiency by guiding customers through real-time visual aids, reducing confusion and increasing payment completions. Visual engagement helps to humanize the collections process, making it easier for customers to understand their options and take action. ✨ Join us at DCS to explore how these innovations are shaping the future of collections! 🎉 Connect with Dianne to find out more >> https://lnkd.in/eH3RgThZ #DCS2024 #Collections #Fintech #VisualEngagement #CustomerExperience #ARM #Networking

📢 Exciting News! On October 2nd at 9:30 AM, Dianne McCoubrey will be presenting at CXFS 2024 Customer Experience Canada. Dianne McCoubrey will dive into how visual-enabled customer interactions can transform support in financial services, allowing agents to engage with customers more effectively by sharing documents, contracts, and more—live, during conversations. Key takeaways include: Identifying use cases where visual interactions lead to improved efficiency and customer satisfaction. Integrating the latest CX innovations for regulated industries. Empowering agents to enhance customer experiences while reducing attrition. 📍 Interested in learning more about how to elevate your customer engagement? Check out the details here: https://lnkd.in/e6PQXBsN 🎟️ Secure your free spot for CXFS 2024: https://lnkd.in/eKMTD9Qk #CXFS2024 #CustomerExperience #FinancialServices #ContactCenter #DianneMcCoubrey

Customer service calls often face friction points due to the lack of visual cues, leading to misunderstandings and frustration. But what if agents and customers could see what each other were seeing? At Grypp, we're tackling this challenge head-on with our immersive technology solutions, transforming the way contact centers operate. We’re proud to announce that Grypp has been named Best Contact Centre Immersive Technology Provider 2024 by the SME News Elite Business Awards! 🏆 Read the online article >> https://lnkd.in/exNFscxw Thank you to our incredible team and partners for helping us revolutionize business communication. 🙌 #CustomerService #IndustryInnovation #TechSolutions #ContactCentre #BusinessTransformation #SMEEliteAwards

Join Dianne McCoubrey from Grypp at the upcoming event in Toronto to explore powerful use cases that will redefine your customer support: 🔍 Skip the script: Replace reading T&Cs with a visual digital audit trail 🔍 Secure co-browsing: Assist customers in real-time while safeguarding their data 🔍 Streamline processes: Enable customers to complete forms interactively, speeding up approvals 🔍 Reduce fraud: Implement visual KYC verification for enhanced security These innovations are set to transform how you engage with customers, making this session a must-attend if you work in mortgages, insurance, or asset management. It's a game-changer! 📅 Event Dates: Tuesday, October 1 & Wednesday, October 2, 2024 📍 Location: Toronto Marriott City Centre Hotel, Toronto, ON 🎟️ Contact Dianne McCoubrey to secure your free pass today! #CXFS2024 #CustomerExperience #VisualEngagement #HIPPACompliant

🌟 We’re thrilled to announce that Teleperformance & Grypp have been shortlisted as finalists in five categories at European Contact Centre & Customer Service Awards (ECCCSA) 2024! 🌟   🏆 Most Effective Application of Technology 🏆 Most Effective Improvement Initiative (Outsourcer) 🏆 Most Effective Strategic Transformation Programme 🏆 Best Innovation in Customer Service (for Canal+) 🏆 Best Innovation in Customer Service (for Orange)   It's great to be recognised for innovation, strategic excellence, and delivering exceptional customer service.   Thank you judges and congrats & good luck to all finalists! 👏   #ECCCSA #CustomerExcellence #Innovation #Customerservice #CXsolutions  

Banking is the perfect example of blending tradition with modernity, while many banking practices remain unchanged for decades it is also under constant modern evolution driven by fintech innovations. Due to most customers sticking with their first bank for life, new fintech's struggle to gain new customers and trust compared to the traditional established banks. Customer experience in banking has become a big subject for success, with some predominantly online modern fintech groups focusing on customer-centric services compared to the traditional banks relying on extensive branch networks while offering advanced mobile applications. Read more here: https://lnkd.in/eV8g-59C #Fintech #Banking #CustomerSolutions #CustomerService

Forrester's latest report shows a significant drop in customer experience (CX) quality for U.S. brands, marking the third consecutive year of decline. However, enhancing CX doesn't always require hefty investments. Consider adding visual elements to sales and support calls to improve customer interactions and satisfaction without breaking the bank. Simple changes can make a big difference in keeping customers happy and engaged. 🌟 Learn more here: https://lnkd.in/eh46WxFn #CustomerExperience #CX #ROI #visualengagement #wallstreetjournal

Ron Myers beautifully illustrates the healthcare use cases that Grypp.io can address. Ready for a demo? 👇 Book a demo call with Dianne McCoubrey if you're in the Americas: https://lnkd.in/eH3RgThZ And Rudi Scout if you're in EMEA or APAC: https://lnkd.in/eiZazmBh #cx #screenshare #cobrowse