Harding+

Another productive day for the Harding+ team, filled with brand meetings focused on finding the best offerings for our cruise guests and exploring how to bring those brands to life onboard. Exciting conversations and great partnerships ahead! Last night however, we had the pleasure of attending the Women in Travel Retail networking event. It was fantastic connecting with like-minded colleagues from around the world and contributing to a great cause—raising funds for the FRASI Bike to School project in Sri Lanka. #TFWA #Cannes #Networking

After an exciting night at the Frontier Awards, we're back on the expo floor for day three of TFWA. We've gathered some valuable insights from our conversations and observations so far: 1. Cruise passengers have more time to make considered purchases compared to other travel retail channels, making a differentiated brand approach essential. We’ve had some very interesting discussions about this. 2. Personalization, whether in packaging or more bespoke options, creates a lasting memento of a special voyage. We've been exploring some fantastic ideas in this space. Despite last night's celebrations, the energy is still high, and the buzz on the floor continues! #TFWA #TravelRetail #BrandStrategy #Personalization #Cannes

We have arrived at the #FrontierAwards24 with a full team in tow It’s always such an honour to be nominated, and especially for three awards tonight. We are recognised for Best Technology Success Story for our Dataviva partnership that has made amazing differences through smart automation For Team of the Year, for all who were involved in the groundbreaking work on launching the retail for Sun Princess And once again for Cruise Retailer of the Year. But it’s also good to see many of our partners up for awards too - illustrating the layers and levels of smart work that we all live and breathe in travel retail and that can beat or match any ‘mainstream’ retail offers. If you aren’t in the cruise space as a brand, are you aware of what are you missing out on??? Let’s talk…

Midway through a high energy day 2 at TFWA (Tax Free World Association) Cannes.  Some powerful insights on digital trends from this morning’s talks!   ·      Alex Liu from Kearney highlighted a $9bn "value gap" where spend per traveller hasn’t kept pace with increasing traveller numbers in recent years. While macro-economic and geopolitical factors play a role, he pointed out that “today’s travel retail industry … still places too much emphasis on discounted transactions and not enough on storytelling.” ·      Marie Isquenderian from Euromonitor International emphasised that younger travellers’ expectations of “digital living” means the shopping experience must always be “fun and memorable.” ·      Isabel Zarza from Avolta discussed the opportunities that anonymized customer tracking data presents for more targeted and personalized retail experiences. These insights resonate hugely with our focus at Harding+ on leveraging technology to understand our customers ship by ship, tailor our offerings, and create engaging, relevant retail experiences for every customer. #DigitalTrends #TravelRetail #CustomerExperience #Innovation

What an incredible first full day at Cannes TFWA (Tax Free World Association), filled with thought-provoking insights from key speakers. Three key takeaways that really resonated with us: 1️⃣ Cruise Retail on the Rise: The TFWA President's opening remarks highlighted the booming cruise retail sector—more than 1 in 4 guests are new to cruising, and 1 in 3 are under 40. We're seeing significant shifts in guest profiles and exciting growth in this space! 2️⃣ Hillary Clinton's insights on technology: In her dynamic conversation with Stephen Sackur, Clinton emphasized how technology is reshaping public discourse. With a "super-computer" in every pocket, there's an incredible opportunity—and responsibility—to create relevant and engaging content for the evolving demographic groups who are our customers. 3️⃣ Experience is Key: At a #departmentfortradeandbusiness / DFNI event this afternoon, Tab Musleh underscored the importance of experience in retail. Customers today want more than just a product—they seek storytelling, trials, tastings, and something different. This rings true for both cruise and airport retail. Looking forward to another action-packed day of meetings and discussions tomorrow! #TFWA #TravelRetail #CruiseIndustry #RetailInnovation

We are excited to arrive at this year’s TFWA (Tax Free World Association) conference in Cannes! This is one of the most important events in the travel retail calendar and a great opportunity for us to speak to clients and new contacts alike about how we can further collaborate, evolve and make every cruise better.

Look where we’ve been! To celebrate World Photography Day, we asked our shipboard teams worldwide to submit photos of their ships' amazing destinations and travels, and they did not disappoint! The photos you see here are the winners we picked from an incredible selection of snaps, spanning almost every continent. No matter where we are in the world, our Harding+ teams deliver a world-class retail experience to those onboard, and they get to see some phenomenal sights in the process! Congratulations to our winners, and if what you see below looks like something you would like to experience, head to our company profile to see our open roles! Photo 1 - Alaska, USA by Gabriel Dos Santos - Cunard Queen Elizabeth Photo 2 - Cipia Comunidade, Brazil by Ana-Maria Corbu - Viking Sky Photo 3 - Alaska, USA by Arfaat Ansari - Majestic Princess Cruises Photo 4 - Queensland, Australia by Andrew Santos Pires - P&O Cruises Pacific Explorer Photo 5 - Giza, Egypt by Jesus Lezama - Oceania Cruises Sirena Photo 6 - Kotor, Montenegro by Kirsten Jones - TUI Cruises Marella Explorer 2

The Harding+ talent acquisition and recruitment teams have been shortlisted for two Recruiter Awards! Taking place in London in 6 weeks time, the RecruiterAwards have honoured talent attraction teams and agencies from across the UK for the past 22 years. It is the largest recruitment focused awards event of its kind in the UK! This year, Sam Waterman, Talent Acquisition Manager for Landside has been shortlisted for the In-House Recruiter of the Year Award, and the Shipboard Recruitment Team – Ian Chaloner (Chartered MCIPD), Alina Farcus, Melissa Davis and Magdalena Jurczak have been shortlisted for the Best In-House Recruitment Team Award! This is a wonderful endorsement of the amazing work the talent acquisition and recruitment team have been doing in sourcing, attracting, and retaining amazing talent both on land and at sea. The team are looking forward to attending the evening... and keeping their fingers crossed for success! #recruiterawards #cruiseretail #shortlisted

Retail Operations opportunities created on both sides on the pond…! We are delighted to be recruiting for two roles within Retail Operations. Firstly, we have a newly created Account Director role to join our US team in Miami. Secondly, we are recruiting for an Area Manager to manage the retail on some of our Luxury cruise lines within the UK team. Both are very exciting opportunities to join a fast paced and unique retail business! Please apply below to be considered further: Account Director (US) - https://lnkd.in/emDP2cyD Area Manager (Luxury) - https://lnkd.in/eiXpGxHK We look forward to hearing from you!

We're excited to share the success of our recent collaboration with Rituals, where we showcased The Ritual of Sakura product collection across three of our P&O Cruises ships: Britannia, Iona, and Arvia. The Ritual of Sakura with the delicate sweet scent of cherry blossom and the nourishing properties of rice milk extract, has been elegantly displayed across our ships, creating a tranquil and immersive experience for our passengers. Our beauty bars on Arvia and Iona have been transformed with beautiful displays, while Britannia now boasts an immersive space that truly captures the essence of The Ritual of Sakura. These spaces have enhanced the onboard ambience and led to a significant increase in sales across all three ships. A big thank you to our onboard colleagues, whose dedication and passion have brought the spirit of Sakura to life in their interactions with passengers. Their hard work has been instrumental in the success of this collaboration! Lars Figge Lotte van Empelen Charlotte Hoogstra Chloe Wade Maria-Luisa Barona Thomas Savage #Rituals #RitualsSakura #HardingRetail #CruiseRetail #HardingPlus #PandOCruises #TravelRetail #Beauty #Skincare #Cruise