HelpDocs

We're stoked to announce HelpDocs AI—our latest feature to speed up your documentation workflow and save countless hours 💖 What can HelpDocs AI do? Let's take a look: • Create drafts in seconds. No more blank pages—just useful starting points. Give HelpDocs AI an outline and it'll do the rest 🌹 • Rewrite articles. Completely redo articles to update them or add sections to make them more relevant 🫶 • Fill in meta info. Streamline your publishing workflow by getting HelpDocs AI to fill in your article description and short version 🦅 • Create search tags. Enhance your Knowledge Base's search so customers get to the article they need by generating search tags in seconds 🏷️ Wanna learn more? Head to buff.ly/3ORTeLz ✨

🤖 AI-powered Knowledge Bases are evolving fast—and they’re already making a big impact on how teams create, manage, and search for information. But here’s an important distinction: these aren’t collaborative wikis. The platforms we explored are designed for authoritative knowledge bases—think customer support portals, product documentation, and internal help centers where accuracy and structure matter most. What’s interesting is that each platform excels in different areas: 🔹 Some focus on AI-powered search to improve accuracy and discovery 🔹 Others specialize in automating content creation to reduce workload 🔹 Some make organizing knowledge more intuitive than ever While they’re evolving separately, we expect them to converge over time, bringing the best AI features together into more complete solutions. If you’re looking for the best AI-powered Knowledge Base software, our latest post breaks down the top options and what makes each one stand out (yes, of course we included our own 🫢). We’d love to hear—how are you using AI in your Knowledge Base? What’s been your experience? #custserv #knowledgebase #ai

HelpDocs is proud to sponsor Write the Docs Portland 2025, supporting the incredible community of technical writers, documentarians, and knowledge-sharing enthusiasts. While we're not able to make it there in person this year, we’re still bringing the doc-loving energy! 💖📚 Whether you're crafting user guides, API docs, or just ranting about the Oxford comma (we see you 👀), this event is all about celebrating the magic of great documentation. If you're attending, have an amazing time! ✨ #WriteTheDocs #WTDPortland #TechnicalWriting #DocsOrItDidntHappen

💔 Humans disappoint. 💙 Your Knowledge Base never will. This Valentine’s Day, skip the heartbreak—trust self-serve help.

Is Your Knowledge Base Ready for AI? 🤖 AI is changing the Knowledge Base game, making information more accessible and easier to find for everyday users. The catch? AI can only work its magic if your Knowledge Base is optimized for both humans and machines. So, what does that actually mean? A few key things: ✅ Clear, structured content that AI can interpret (think: headings, summaries, and proper formatting) ✅ Conversational, natural language—because AI tools process info like we do ✅ Well-linked articles that create a seamless flow of knowledge ✅ Keeping things up-to-date so outdated info doesn’t mislead AI (or people!) It’s not just about making life easier for AI—it's about helping your customers and team find the right info, faster. What’s been your biggest challenge in keeping your Knowledge Base useful for both AI and real users? Let’s chat in the comments! 👇 #AI #KnowledgeBase #CustomerSupport #TechTips

By combining your expertise with AI, you can create a powerful workflow to enhance your self-serve support. https://buff.ly/4jGwM6p

It’s almost February already? 🥲 At the start of the year we poured some love into a guide about using AI for your Knowledge Base. It’s free and (we hope!) a useful read 🧐

We're delving behind the flora and fauna into the topic of AI and Knowledge Bases 🐦⬛ We all know that AI is already a huge part of creating content. It makes our jobs easier, taking out blank pages and giving us more room to be creative. But how can you optimize its use for your documentation? We break it down in the content below.

The results are in! Turns out folks think drafting an article takes the most time 🕰️ So what can help with drafting? A few things: - Using reusable content as a template to start drafts (like our Clips feature) - Having a strong style guide to work alongside so all articles start off right - Using AI to speed things up by providing an outline (you can use our new AI feature for this 🫡) Got any tips to share yourself? We’d love to hear them in the comments 🤗 P.S. Thanks for voting folks! ✨

Back at work? Start 2025 off with a little light reading with our brand new guide on using AI for your Knowledge Base: https://buff.ly/41Yc4sq Learn about: • What AI can help you with when it comes to documentation • The Pros and Cons (and why it doesn't replace your technical writers!) • How to implement AI for your workflow • Optimizing AI to work for you