HelpDocs

Brat summer? 🥺 Nah, but we are giving HelpDocs a glow-up 💅 Here's the top updates we rolled to the platform while you weren't looking. Wanna learn more? Head over to buff.ly/3Z0HSva ✨

Not all problems can be solved through self-service. Read on to understand our approach to ensuring your customers receive personalized assistance when they need it 😌 https://buff.ly/4cMz7bh

🆕📎 Our Top Tips for Creating Reusable Clips for Your Knowledge Base

#throwbackthursday when the lovely Mercer Smith wrote a piece about the surprising links between board games and help documentation ♟️🔖 https://lnkd.in/ekAeSdH3

☕️ New in HelpDocs: V5 templates (in Beta) with search filtering by category. Check out the full list of updates over here 👉 bit.ly/hd-summer-24

Dynamic Clips, what a vibe, Shows where your content thrives, Tap the badge, it's live, Revealing which ones take the drive 🫳 🎤 Translation: You can now see how many times your Clip has been inserted into an article dynamically. And better yet—you can click the badge and it'll show you which ones.

Have you ever felt like self-service options were a bit too much? We totally get it! 😩 While we're all for self-service support, finding the right balance is key. Sometimes, nothing beats a personal touch—so make sure your help content doesn't discourage customers from reaching out when they need one-on-one support. Check out our post on making self-service a natural part of your support system 🌳 https://buff.ly/3AWyeiX

🆕🧩 We're stoked to announce our integration with Plausible Analytics, allowing you to fully understand your Knowledge Base without tracking your visitors' data—perfect for privacy-conscious companies. Find it inside your account today or check out our docs over here: https://buff.ly/3AR55pH ✨

Ready to level up your customer support game? Let’s dive into how you can integrate self-serve feedback into your key performance indicators! 📈 👍👎 Track Customer Interactions: Start by monitoring how customers use your self-service tools. When they engage with help widgets or chatbots, collect data on their experiences. Did they find what they needed? How fast did they get their answers? This information will shed light on how well your self-serve options are performing. 💬 Incorporate feedback into NPS Surveys: After customers use a self-service feature, ask them how likely they are to recommend your service based on that experience. This gives you valuable insight into how your self-serve resources impact overall satisfaction. 🔄 Regularly Review Feedback: Make it a habit to check this feedback alongside your other KPIs. Spotting trends, like a boost in satisfaction from self-serve tools, can help you refine your support strategy and optimise resource allocation. By blending self-serve data with your existing metrics, you’re not just improving the user experience—you’re building a customer-centric culture that truly values their voices! 🎉 Have experience in this? We'd love to hear how you feed your self-service metrics and feedback into your customer support KPIs! 🤗 #knowledgebase #customersupport #selfservice #documentation

Ever drifted back to a made bed and felt that instant boost? 🌅 Treating your future self is about those little habits that make a massive difference! From organizing your space to planning meals ahead, these simple routines save you time and stress in the long run. https://buff.ly/3Z4uqpS