IAAF

A heartfelt thank you to Craig McCracken for his incredible leadership as President over the last couple of years. Craig’s dedication and support for the aftermarket have strengthened the federation and the industry as a whole.  We are truly grateful for his contributions 👏 Thank you, Craig.  #IAAF #Aftermarket

IAAF Complaint Handling Virtual Course This 4-module course is designed to develop confidence in identifying, engaging with and managing customer issues, conflicts and complaints that occur throughout the sales process. Improving confidence through a structured approach designed to reduce customer issues and provide a more enjoyable customer experience. Learning outcomes for the course include: ➡️ Identify key aspects of the customer experience ➡️ Identify customer issues, conflicts and complaints ➡️ Improve their confidence in managing customers issues ➡️ Develop proactive behaviours in delivering a customer journey ➡️ Reduce customer issues through effective conflict resolution £149.00 including VAT per delegate for all virtual sessions and hub access. Visit our IAAF Training Academy here to purchase courses and view more cohort dates: https://lnkd.in/dKE5Gwbf If you require more than 5 learners or would like to discuss closed sessions for your business, please message us or email alan@ascwebcoach.co.uk #IAAF #IAAFTrainingAcademy #VirtualTraining #Aftermarket

Last week I had the great pleasure of thanking Roger Baker of LKQ Euro Car Parts Ltd. for his hard work and effort representing IAAF on many government committees. Roger retires in April and his work alongside IAAF Technical Director Neil Pattemore is critical to the aftermarket's voice being heard. Thank you Roger and enjoy retirement 👏 Craig McCracken Kevin Kelly #automotive #aftermarket #supportaftermarket

What a week for IAAF! Ending in another fabulous week for the federation with our garage section meeting. There are more of us that want to leave this industry better than when we first arrived and as a collective we are stronger together. Thank you to everyone involved Gary Wood AAE MIMI Ian Brooks 🛞💯 Kimberley Dorr Joanne Knowles Tina Drayson Ambi Singh Mark Darvill James Price Jenny Price Louise Baker Tim Benson FIMI Timothy Guidotti Alex Lindley FIMI Nick Craig Waller #automotive #aftermarket #supportaftermarket

Nominations are OPEN 🎉 The Automechanika Birmingham Garage Awards, hosted by the IAAF and headline sponsored by LKQ Europe Car Parts, return this June at the NEC during Automechanika Birmingham. Celebrating the best in the garage industry, the awards recognise the dedication and commitment of independent garages and technicians in keeping the UK moving with accessible, affordable mobility. It promises to be a fantastic evening of recognition, networking, and celebration. Cast your nominations here: https://lnkd.in/eC_UDgCz

Great IAAF Commercial Vehicle Section Meeting with a big emphasis on the future of the industry and electrification. Thank you to all those that attended. Neil Pattemore Sue Mckay Colin Smit Dale T. Angela Neale Alan Scott Neil Hearn Vincent Ward Simon Quantrell Martin Butterworth Mick Friar Jog Lall Kevin O'Sullivan Kemal Kahraman James O'Gara James Mackay #electricvehicle #automotive #supportaftermarket

IAAF Effective Customer Relationships Virtual Course This 4-module course is designed to identify clear standards and objectives to create a culture for providing consistently great customer service. To develop own customer management, knowledge and skills and consider customer service and customer satisfaction as key business priorities. Learning outcomes for the course include: ➡️ Describe the core aspects of customer service and customer relationships ➡️ Identify methods to influence positive attitudes, behaviours and standards ➡️ Identify what they can implement to deliver an excellent customer experience ➡️ Improve approach to internal/ external communication to promote a totally customer-centric approach £149.00 including VAT per delegate for all virtual sessions and hub access. Visit our IAAF Training Academy here to purchase courses and view more cohort dates: https://lnkd.in/dKE5Gwbf If you require more than 5 learners or would like to discuss closed sessions for your business, please message us or email alan@ascwebcoach.co.uk #IAAF #IAAFTrainingAcademy #VirtualTraining

A very bittersweet moment today as we bid farewell to Craig McCracken as IAAF president and welcome Kevin Kelly as new IAAF president. Thank you Craig for all you have done for the federation, your passion and support for all things aftermarket is an example to us all and IAAF is a better and stronger federation thanks to your presidency. ❤️ #supportaftermarket #automotive #aftermarket Richard Welland Lawrence Bleasdale Sue Mckay Neil Pattemore Tina Drayson Angela Neale

Great IAAF Commercial Vehicle Section Meeting with a big emphasis on the future of the industry and electrification. Thank you to all those that attended. Neil Pattemore Sue Mckay Colin Smit Dale T. Angela Neale Alan Scott Neil Hearn Vincent Ward Simon Quantrell Martin Butterworth Mick Friar Jog Lall Kevin O'Sullivan Kemal Kahraman James O'Gara James Mackay #electricvehicle #automotive #supportaftermarket

IAAF Proactive Parts Sales Virtual Course This 4-module course is designed to identify best practice in sales attitude, techniques and activity levels and adapt your approach to deliver an improved customer experience, leading to an increase in consistent sales performance. Learning outcomes for the course include: ➡️ Describe the role of a sales process in relation to how B2B customers make purchasing decisions ➡️ Describe best practice for questioning and listening skills, leading to effective conversational information gathering ➡️ Identify methods for handling and overcoming objections ➡️ Develop an activity plan and improve your consistency in performance ➡️ Develop a proactive approach to improving communication skills, client management and achievement of sales targets £149.00 including VAT per delegate for all virtual sessions and hub access. Visit our IAAF Training Academy here to purchase courses and view more cohort dates: https://lnkd.in/dKE5Gwbf If you require more than 5 learners or would like to discuss closed sessions for your business, please message us or email alan@ascwebcoach.co.uk #IAAF #IAAFTrainingAcademy #VirtualTraining