Illuminet

🎉 It’s official. Illuminet Solutions has been named as a supplier on the Crown Commercial Service’s G-Cloud 14 Framework! Check out the full announcement here 👉 https://hubs.li/Q02WtGsj0 #Announcement #GCloud14 #PublicSector #DigitalMarketplace

🤯 If you're feeling overwhelmed by data, you’re not alone! Managing vast amounts of data can feel like navigating a messy teenager’s bedroom. But there’s hope! "When you are looking at your AI strategy, think big, but start small, and you will achieve remarkable things." Explore how AI can transform your data chaos into clarity through our most recent insight by Senior Manager IT Consultant, Chevonne Hobbs, MBCS. Read the full article here 👉 https://hubs.li/Q02V3JDc0 #Data #AI #Innovation

Our Bake-Off was a huge success! A landslide victory for Alice, who wowed the crowd with her kinder bueno chocolate cake. The favourite of the day for taste and texture went to Faith, whose rocky roads sold out in one hit later in the day! The raffle also went down a treat in our BizSpace offices - congratulations to the winners! Smashing last year's bake-off fundraising efforts - we have over doubled our donations for wildflowers with our partners Yorkshire Dales Millennium Trust #Fundraising #Team #Sustainability

This year’s World Mental Health Day is all about Workplace Wellness. By working with our partners at Yorkshire Dales Millennium Trust we're helping to create accessible nature-rich habitats in the Yorkshire Dales. Join us in getting out of the office and into nature, a great thing for Workplace Mental Health! Find out more here 👉 https://hubs.li/Q02SW7910 #WorldMentalHealthDay #WorkplaceWellness #WorkplaceMentalHealth #Sustainability

Take a look at one of our successful EUC Global M&A Transitions! 💡 One from our archives, but relevant to today, NTT Data engaged Illuminet as they needed to deliver a global End User Computing (EUC) M&A transition for their end-client’s $100 billion merger & separation into 3 businesses. Illuminet mobilised a global team, collaborated with stakeholders, managed the provisioning / refresh / migration / transition of cloud computing, devices, OS, apps, printers etc. 📈 The impact? The M&A was a great success, being delivered in budget and on time, within 16 months. See the full Success Story here! 👉 https://hubs.li/Q02S03jq0 #Transition #EUC #Acquisitions #Mergers

Illuminet and Kore.ai hosted an incredible AI Leaders Dinner at the iconic Shard in London, on the 5th September. Industry experts & senior leaders were gathered to discuss their challenges, problems with current AI solutions & what’s needed to unlock real value for businesses. It was a delight to witness top business minds from some of the world's most renowned companies share their insights, expertise, and perspectives on the realities of making AI a real enabler within organisations. A huge thank you to everyone who participated in the engaging roundtable discussions, and a special shoutout to Theo Blackwell MBE, Chief Digital Officer for the Mayor of London, for setting the scene with his thought-provoking insights! Here’s to many more collaborations, pushing the boundaries together as problem owners & problem solvers. Through these discussions, we continue to drive meaningful change in the AI landscape. #Transformation #Innovation #Partnership #ConversationalAI Ian Campbell, Sahil Rekhi, Shabeel Malik, Raunuk Wahiwala

Transforming IT Services to be World-Class! Here's another example of how Illuminet has helped clients transform their business. Based on the Now to Wow Spin Cycle methodology, Illuminet revamped the IT Support & Service Desk for a leading FS BPO provider, tackling high attrition, low morale, and a massive backlog of open tickets. The Impact: • 📈 50%+ increased fulfilment to meet the business and clients' needs • 🧑🤝🧑 50% attrition reduction • 🎉 Morale scores went from the worst to the best in the company • ✅ 0% backlog Want to learn more about this project? Click here 👉 https://hubs.li/Q02PF6M10 #ITSM #FS #BPO #Transformation

We've got another insightful article to share with you from our very own Senior Manager IT Consultant, Chevonne Hobbs, MBCS So head through to the link below, and see what she has to say about management buy-in for a Service Design Function! 👇 Read the full article here! 👉 https://hubs.li/Q02NhTxN0 #ServiceDesign #CX #EX #ITSM

We’re thrilled to announce that in partnership with Kore.ai, we are hosting an exclusive AI Leaders Dinner next week! Joining us will be an exceptional group of Technology Leaders from top-tier companies, along with our distinguished guest, Theo Blackwell MBE, Chief Digital Officer for the Mayor of London’s Office. This isn’t just another AI event - it’s about cutting through the hype and focussing on what really matters: delivering tangible value to customers & employees. We are looking forward to connecting with fellow innovators & problem-solvers, exchanging insights, and exploring how we can drive real impact together. Stay tuned for insights & highlights from what promises to be an incredible evening! Read more here 👉 https://hubs.li/Q02N06cc0 #AI #CustomerExperience #EmployeeExperience #ThoughtLeadership

ITSM and CMDB are at the heart of IT Services! Here we have another example of helping our clients modernise their IT services, with streamlined ITIL processes and a future-proofed ITSM platform and an effective integrated CMDB. With increasing regulatory compliance requirements to ensure operational resilience and recovery, and ever-increasing demands from the business for service excellence, we worked closely with our client at every step, from requirements gathering, to tendering, to implementation. 📈 The Impact: - The business and the Regulator requirements were assessed and embedded in the assessment / selection of a new platform. - A new ITSM and fully integrated CMDB was delivered on time and budget, enabling the Client to meet their requirements. - IT services were improved by the platform, supported by the new streamlined ITIL processes - The tender process was then successful in assessing and selecting an appropriate tool. Click here for the success story! 👉 https://hubs.li/Q02M0sXF0 #CMDB #ITSM #ITIL #Transformation