i.m&co - Logistics Consultancy and Interim Management

EU Retail delivery carrier benchmarking - Potential Tender I am working with a large omnichannel apparel and furniture retailer who are kick starting an EU & ROI carrier benchmarking exercise for retail and wholesale pallet delivery. Collection point - phase 1 – UK, Phase 2- UK and Netherlands. The output of this exercise may lead to a tender process. If you know of organisations or you work with an organisations with capability of retail deliveries into EU and ROI – Message me directly and lets get a conversation going. Success factors – things the carrier needs to have to be able to be in a conversation with us: ·      EU + Ireland coverage ·      Retail delivery experience ·      Clear goods through Netherlands ·      Speed to market – 96.7% delivery SLA in particular to key markets- Germany, France, Italy, Spain, Netherlands and Belgium ·      Track and trace capabilities on a pallet/parcel level ·      Store to store Adhoc transfers ·      Metapack ready #carrierservices #logisticsprovider

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If your customer proposition is not clear like abstract art, or you’re trying to be all things to all people, the result is a complex customer journey which leads to subpar performance in your supply chain. Consumers / Customers are becoming intolerant of a mediocre consumer journey. Customers are seeking the path of least resistance to get their desired product or service… How do you fix it? INCREMENTALISM, be relentless at getting marginal gains in all aspects of your customer journey everyday and stop looking for a silver bullet.

First, Red Sea delays and now Floods causing extended delivery lead times. Do your customers appreciate any of this or do they still expect the same levels of service as before ? The flooding in the UK Midlands in 2024 has significantly impacted the logistics sector, affecting transport routes and causing delays. Remember, the key to maintaining high OTIF scores and customer satisfaction during such challenging times is flexibility, communication, and proactive planning. Leverage Real-Time Data: Utilize real-time data to monitor and manage logistics operations. This can help identify potential issues and bottlenecks, enabling proactive measures to mitigate delays. Enhance Communication: Keep customers informed about potential delays or issues affecting their orders. This can help manage their expectations and maintain customer satisfaction. Work with Logistics Experts: Collaborate with experts who can provide insights and solutions to navigate the challenges posed by the flooding. Optimize Order Tracking: Implement advanced tracking systems to provide customers with real-time updates about their orders. Implement Supply Chain Visibility: Enhance visibility across the supply chain to anticipate and manage potential disruptions. Select Transportation Modes and Routes Carefully: Given the flooding, it's crucial to carefully plan and select the most viable transportation modes and routes. Flood Preparation: Implement a flood preparation plan for your logistics business. This could include identifying alternative transport routes, securing stock and materials, and having an evacuation plan in place. Continuously Collect Customer Feedback: Regularly gather feedback from customers to understand their needs and expectations better, and to make necessary improvements. Align Production and Transportation Schedules: Ensure that production and transportation are coordinated to minimize delays.