Imagine Cruising

We’re thrilled to share that, thanks to the combined efforts of UK Facilities Manager, Clint Ricketts, our South Africa Finance Manager, Simon Cleworth, and our South Africa Charity Committee, we have donated nearly 1,000kg of footballs kit and training equipment to underprivileged football clubs in Cape Town.

Are you ready to take your career to the next level? We’re seeking a highly visible and dynamic Head of FP&A to drive our financial strategy and contribute to our company’s overall success. In this pivotal role, you will be an integral part of our finance management team, collaborating closely with the Group Financial Controller and supporting the CFO, CEO, Group MD, and the Executive Team. You’ll take charge of essential FP&A functions, including financial planning, budgeting, and forecasting for our various regions and the group as a whole. Key Responsibilities: - Own financial planning, forecasting, and variance analysis, including owning business and revenue model - Build trusted relationships with senior team and functional leadership - Articulate financial forecasts and analysis to senior team - Hire, develop, and lead a high-performing team - Optimise monthly, quarterly, & annual forecasting processes and partnering with the core finance team with the preparation of variance reporting - Work with the accounting and IT teams to evolve systems and processes to ensure accurate, detailed financial reporting - Own the Company financial model (P&L, Balance Sheet, Cash Flow), including forecasting, budgeting and long-term planning - Generate P&L insights for management, both top-line and expense related; expand upon areas of opportunity with follow-up analyses and recommendations. The ideal candidate will: - Have experience managing and developing a team - Be a self-starter and detail oriented - Be a strong communicator with the ability to adapt to varying audiences - Be highly analytical with excellent problem-solving skills - Have extensive modeling experience – an expert in Excel - Have 5+ years FP&A experience - Holding a MBA strongly preferred. Find out more about the role and how to apply here: https://lnkd.in/eey2Uy65

WE ARE HIRING! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, customer-facing role? We’re looking for a Customer Support Advisor to be the first point of contact for our customers after they've booked their dream holiday. If you're dedicated to solving problems, building strong relationships, and providing world-class service, we’d love to hear from you! Typical Activities Include: - Engaging directly with customers via phone and email, understanding and addressing their needs and expectations - Setting and exceeding customer service standards, ensuring quick responses to enquiries within agreed timescales - Building relationships with internal teams and suppliers to resolve any customer issues collaboratively - Conducting inbound and outbound calls, ensuring customer satisfaction and retention for future bookings. Find out more about the role and how to apply here: https://lnkd.in/eGjkzGAB

WE ARE HIRING! Are you a highly organised individual with experience in the travel industry, and knowledge of iTour and accounts processes? We are seeking an experienced Finance Admin Clerk to join our fast-paced, innovative team. In this role, you will be essential in ensuring our suppliers are paid accurately and on time, contributing to the smooth operation of the business. You’ll handle the resolution of discrepancies in supplier statements by coordinating with internal teams and external suppliers. Your strong attention to detail and ability to meet deadlines will help resolve issues quickly, preventing costly delays and ensuring a positive customer experience. Typical responsibilities include: - To be responsible for the allocated supplier statement queries and work to a daily KPI target. - To track queries and work with manager to resolve by proactively proposing resolutions, working to independently resolve where possible. - Having an in depth understanding of iTour to resolve costing queries and unpick costing discrepancies. - Understand and maintain P&Ls to ensure losses are kept to a minimum within the business. Find out more about the role and how to apply here: https://lnkd.in/eksYUGzG

WE ARE HIRING! Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic environment where collaboration and communication are key? If so, we have an exciting opportunity for you! We are seeking a Customer Communications Executive to safeguard the holiday experiences of our valued customers. You will be responsible for managing and amending existing holiday plans due to adjustments made by our suppliers. This role requires you to build and maintain strong, trust-based relationships with our customers, ensuring their satisfaction at every touchpoint. Typical Activities Include: - Communicating with customers prior to travel to upgrade packages i.e. flights, cabins, hotels, and tours. - Communicating with suppliers to request and confirm availability - Understanding customer’s needs and expectations to deliver excellent customer support throughout - Producing accurate admin work to complete any action taken - Being proactive in solving the customers issues, maintaining high standards of service at all times - Having an excellent understanding of packages to enable effective recommendations of holiday changes Find out more about the role and how to apply here: https://lnkd.in/ejQrtqN3

WE ARE HIRING!! Are you a results-driven leader with a passion for managing technical projects? Do you excel at guiding teams through complex challenges to deliver successful outcomes? If so, we have an exciting opportunity for you! We are seeking an experienced Technical Project Manager to lead and oversee technical projects from initial concept through to completion. In this role, you will be responsible for planning, executing, and delivering projects on time, within scope, and within budget. You will be the bridge between technical teams and stakeholders, ensuring that all aspects of the project align with business objectives and technical requirements. Key Responsibilities Include: - Define project scope, objectives, and deliverables, and develop detailed project plans - Collaborate with stakeholders to address technical challenges and provide solutions - Provide technical guidance and leadership to project teams - Coordinate internal resources and third parties/vendors for the flawless execution of projects Find out more about the role and how to apply here: https://lnkd.in/e5uJRdfm

WE ARE HIRING! Are you a highly driven and focussed individual with a passion for sales and the ability to thrive under pressure? Then we want to hear from you! Join our exciting Sales Team and be a part of building customer relations as well as provide excellent service! The ideal candidate will be highly motivated, can understand basic business finance, have a proven sales history, and can demonstrate resilience and focus on opportunities. Key Responsibilities Include: - To service inbound sales calls and understand the customers’ needs, build rapport and offer expert cruise and land holiday solutions - Create fantastic customer engagement, understand the customer’s requirements, pitch and close the sale - The ability to offer the customer alternative solutions if the original offering does not meet the customer requirements - Making accurate cost calculations, and providing customers with quotations quickly and efficiently - Work pro-actively as part of a small team within a large department of Sales Advisors (circa 30+ people) bringing energy and drive to a fast moving and dynamic environment Find out more about the role and how to apply here: https://lnkd.in/ewnN5zvv

WE ARE HIRING!! Are you a highly motivated and detail-oriented individual with a passion for data analytics and a dedication to continue learning and develop professionally? Then we want to hear from you. We’re looking for an experienced and passionate Business Analyst to join our fast-paced team. Reporting to the MI Manager, you’ll be responsible for understanding and documenting all business requirements, analysing business processes, and creating detailed documentation to support organisational objectives. The ideal candidate will take a strong, proactive approach to understanding business needs, hold strong analytical skills, and boast the ability to communicate effectively with stakeholders at all levels. Key Responsibilities Include: - Engage with business stakeholders to gather detailed and accurate requirements. -Analyse and document current business processes and workflows. - Help to institute new ways of working around CI/CD and DevOps - Ensure all documentation is clear, concise, and comprehensible to both technical and non-technical audiences. - Conduct gap analysis to identify discrepancies between current and desired states. - Develop and maintain documentation standards and best practices. Find out more about the role and how to apply here: https://lnkd.in/equKHAmj

WE ARE HIRING!! Are you a strategic thinker with a passion for driving product success? We're on the hunt for a dynamic Product Manager to lead our product pipeline team! You'll be at the heart of managing team workloads, prioritising tasks, and ensuring all trading requirements are met. Your mission? To drive budget requirements, deliver top-notch products, and achieve key KPIs. You'll collaborate closely with trading and other departments, bringing innovative product builds to life while ensuring quality and volume meet business needs. Join us and help shape the future of our product portfolio!   Key Responsibilities Include: - To converse confidently and professionally to cruise lines and their account managers on a regular basis to ensure all product needs are agreed to, that will achieve agreed targets - To lead and direct all workload appropriately to the product developers, prioritising their daily, weekly, and monthly tasks - Work closely with the trading, product support, contracting and the marketing teams to ensure capacities and new products are handed over in a timely manner - Responsible for your countries margin and ROI targets as agreed with the business - To create and collaborate with the product team and other departments to create new product ideas, evolving our current product range, either evolving the USP or region using historical data, using current trends and competitor analysis to deliver new products to the pipeline. Find out more about the role and how to apply here: https://lnkd.in/dBzQQt4U

WE ARE HIRING! Do you have a passion for the cruise and travel industry with proven experience in email marketing and an understanding of Adobe Creative Suite? Then we want to hear from you! We are seeking a creative and analytical Email Marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for creating, developing and executing email marketing campaigns that resonate with our audience, promote our cruise packages, and drive customer engagement. Typical Responsibilities Include: - Develop and manage email marketing campaigns to enhance customer loyalty and increase sales - Collaborate with the design team to create visually appealing email templates - Analyse campaign results and provide actionable insights for future improvements - Stay up to date with the latest email marketing trends and best practices.  Find out more about the role and how to apply here: https://lnkd.in/eTRT6k-Q