insight6

📈 Set Your 2025 CX Goals What will make your business stand out in 2025? Our updated CX Business Pack has the answers. Inside, you'll find predictions, trends, and actionable strategies to elevate your customer experience. Be part of a community that's driving exceptional CX and reaping the rewards of loyalty and growth. Don't wait—take the first step toward creating a standout 2025 CX strategy today. 👉 Download now: https://bit.ly/4euuhkC. #CXTrends2025 #CustomerSuccess #CXTools

Are you making it easy for customers to love your brand? ☕ Starbucks is rolling out experience-first changes—bringing back ceramic cups, unlimited refills, and a condiment bar to encourage longer stays and deeper brand loyalty. This isn't just about coffee; it's about understanding customer behaviour and making every interaction feel effortless and enjoyable. When brands remove friction and add value, customers stay longer, return more often, and recommend the experience to others. Read more: https://bit.ly/3WMTe3U. What small CX improvements could transform your customer journey? Learn from brands like Starbucks—prioritise experience, and the customers will follow. #CustomerExperience #CXStrategy #BrandLoyalty #WinMoreBusiness

🎉 Celebrating 8 years of Mel Evans - The voice of the customer A huge congratulations to Mel Evans on reaching 8 years of running her insight6 CX franchise! Mel’s journey has been filled with growth, adaptability, and a passion for helping businesses elevate their customer experience. From building a business from scratch to navigating challenges like COVID, her dedication to making a real impact shines through. Key lessons from Mel’s journey: ✅ Surround yourself with like-minded people to succeed. ✅ Adaptability is key—focus on what you can control. ✅ Helping businesses improve CX is incredibly rewarding. ✅ There’s nothing like the freedom of running your own business. Mel, your success is inspiring! Here’s to many more years of helping businesses put customers first. #CX #BusinessSuccess #FranchiseOpportunity #CustomersFirst #Entrepreneurship

Ready to Build Your Own CX Business? Customer Experience (CX) is what sets businesses apart—and UK companies need CX experts now more than ever. With insight6, you can own a thriving CX business backed by a proven model, expert support, and an established brand. ✔ The UK’s only CX franchise ✔ A scalable, high-growth business ✔ Be your own boss with the backing of a trusted network We recently welcomed new CX Directors in Ireland, North Yorkshire, and Essex. Could you be next? If you're ready to turn your passion for CX into a successful business, now is the time to take the next step. Find out more: https://bit.ly/4a9OXwT. #FranchiseOpportunity #CXBusiness #BeYourOwnBoss #CustomerExperience

📢 First impressions can make or break a sale. When a potential client visits your website, calls your office, or submits an enquiry—are they met with a seamless experience or silence? Businesses that respond promptly and professionally stand out. Those that don't? They lose prospects to competitors. Learn how to win more business by getting it right from the start. Read the blog here: https://bit.ly/4hxuZyt. #CX #CustomerExperience #WinMoreBusiness #ClientJourney

🎯 Sweeping Changes for UK Consumers in 2025 Consumer expectations are shifting faster than ever—2025 is set to be a game-changing year for businesses. Are you ready? As highlighted in the ITV article, major changes in spending habits, technology, and sustainability will reshape customer expectations. Leading brands are preparing for these shifts by investing in seamless, personalised customer experiences (CX). Don't get left behind! 👉 Read more: https://bit.ly/3ZZz33A. Imagine staying ahead of the curve, delighting customers, and building loyalty in this new era. It starts with understanding these trends. Contact us today to discuss how we can help your business win and retain more business in 2025. #CXTrends #CustomerExperience #BusinessGrowth

Good luck 🤞🏻 to our CX Specialist, Shaun Cremins CCXP in the #SLTCAwards25 tonight 💫 #InItToWinIT 🏆

🎉 Congratulations to Stride Treglown on achieving the CX Excellence Recognition Mark! We're proud to celebrate Stride Treglown, one of the UK's leading architectural practices, for being awarded the insight6 Customer Experience (CX) Excellence Recognition Mark. Stride Treglown's Engage Programme, a core business cornerstone that tracks and measures client feedback, forms part of every project and helps the practice deliver an unrivalled customer care package. In the photo, our CX Director Rhian Huxtable - CCXP presents the award to Rachel Bell Director of Partnerships at Stride Treglown. Their success highlights the power of putting clients at the heart of everything they do. 👏 Well done, Stride Treglown, for your remarkable achievement and for leading the way in client experience. Read about their success story here: https://bit.ly/3V5x8K2. #CXExcellence #ClientExperience #ArchitectureLeadership #CustomerSuccess

🏆 Excitement is building for the Lancashire Tourism Awards As proud category sponsors, we can't wait to celebrate the incredible businesses driving tourism excellence across Lancashire. Good luck to all the finalists—your dedication to delivering outstanding experiences makes a real difference! 🎉 Winners will be announced on Tuesday, 11th February 2025. Check out the full list of finalists here: https://bit.ly/3ErSNFJ. Marketing Lancashire #LTA24 #TourismExcellence #LancashireTourismAwards

🎉 Celebrating Excellence in Legal Innovation! A huge congratulations to our past and present clients who have been shortlisted for the Clio Modern Law Awards 2025! 👏 Stephens Scown – Megan Eaton 👏 Wollens 👏 Slater Heelis – Rachel Fletcher, Zara Banday, Fakhruddin Maimoon 👏 Olliers Solicitors – Alex Close-Claughton, Martha Odysseos 👏 The Family Law Company by Hartnell Chanot 👏 Woodstock Legal Services 👏 Express Solicitors 👏 Bennett Oakley Solicitors – Sarah Rowland, James Leighton Discover the full shortlist here: https://bit.ly/4h5XVhn. The Modern Law Awards shine a spotlight on those leading the way in legal services. We’re delighted to see so many of our partners recognised for their commitment to exceptional client service and innovation. Wishing all the finalists the best of luck for the awards on Thursday, 6th March 2025, at The Vermilion, Manchester! Clio - Cloud-Based Legal Technology Modern Law Magazine #ModernLaw #MLA24 #Finalists #LegalAwards