KS Advisory - Client Whisperer

Is AI taking over… 🤖 The 2024 Microsoft Work Trend Index Annual Report published this year highlights how artificial intelligence (AI) is reshaping the workplace 💻 A whopping 78% of employees are using AI at work, and 75% are using generative AI tools. 🤯 Popular tasks employees are using AI to help with: 💡 Scheduling meetings 💡 Managing emails 💡 Generating reports Using AI in daily business can help you save time but should be used constructively as we don’t want to lose sight of doing things manually, ensuring our staff know how important it is to have knowledge of both avenues as a contingency should technology be having a bad day. While most leaders agree that AI is important for remaining competitive, 60% are concerned about how to implement it in their business and the training needed to keep ahead in this ever changing, ever advancing world of tech. I believe that it’s all about balance and being on par with the ever changing curves within the business industry. Feel free to share your thoughts in the comments #AI #workplace #business #employees #scheduling #reports #tools #workplacetools

THE POWER OF STAYING IN REGULAR CONTACT WITH YOUR CLIENTS 💭 Do you have a consistent client follow-up strategy in place? ✒️ 📖 We would recommend scheduling regular follow-up emails, calls, or meetings to stay on your client’s radar. You never know what could happen when you do this consistently! 🌟 Here is a comment that we received from a client of ours as a result of a regular follow up: "Your e-mail was quite timely as a matter of fact as we are currently in the process of planning our 40th anniversary-related fundraising plans The power of regular quarterly follow ups could really up level your business in terms of: 💡 Increased rapport 💡 More selling power 💡 You can make recommendations or introduce new products/services 💡 Referrals/Feedback opportunity 💡 Tackle any issues that your client may be facing You can use a customer relationship management (CRM) tool to track interactions and set reminders for follow-ups to enable you to stay on top of your follow ups and ensure that you don’t miss anyone out. The key is to make your existing clients feel valued and appreciated. Just by personalising your approach with communication, being proactive, providing value, seeking feedback, and maintaining consistent follow-ups, you can strengthen your relationships and customer loyalty. #followups #communication #rapport #clientsatisfaction #bottomline #trust #business #feedback

HOW DO YOU LIKE YOURS? With the growing emphasis on keeping organised in our businesses and the use of automation. 💡 We would love to know which CRM system you use and why? 💡 What drew you to choose that provider and how has it helped your business? Make your selection and then provide us with more information in the comments as to why you like it. If your provider is not there, feel free to tell us about it in the comments. #customerrelations #customermanagement #CRMs #clientwhisperer #clientsatisfaction #bottomline #trust #business

To AI or not to AI… That is the question! 🤔 To use AI in a responsible and inclusive way in customer service, companies must focus on vindicating universal biases and ensuring fair treatment for all their customers. Within this article we have shared a few ways that this can be done, check it out! #AI #customerservice #customersatisfaction #rapport #clients #complaints #enquiries

THOUGHTS AND PLANS FOR THE FINAL QUARTER 🕘 📈 Now that summer is out of the way, it’s time to focus on what we want to work on for the final quarter of the year and how we are going to move forwards in our businesses. 📗 I would love to know if you have a general focus in mind, if your focus is something else that’s not on the list, feel free to leave a comment. 📝 #business #customerjourney #loyalty #retention #customersupport #automation #marketing #products #services

WAYS TO ESTABLISH YOURSELF AS AN AUTHORITY IN YOUR FIELD Establishing yourself as an authority in your field requires consistent effort, expertise, and visibility. Tag below someone who you consider to be an expert in their field and why. Then give this article a read, enjoy 😊 #authority #credibility #reach #influence #clientwhisperer #clientsatisfaction

ARE YOU DOING ENOUGH FOR YOUR CLIENTS? 🙂😕 It's easy to become complacent with clients and lose sight of why they originally came to you, if they’re repeat clients, why they continue to choose your business. Understanding these reasons can unlock countless new opportunities when approached correctly. Here are 10 Ways to Keep Your Clients Satisfied and Enhance Their Experience: 💡Stay in touch with regular calls 💡Share valuable content 💡Establish yourself as an authority in your field 💡Respond to emails promptly 💡Be decisive in your actions 💡Respect your clients' perspectives 💡Add a personal touch 💡Set realistic expectations—don't overpromise 💡Proactively seek out opportunities 💡Communicate clearly and transparently Now, how many of these do you consistently follow? 🤔 ✍️Comment with your number below out of 10. How does that number make you feel? Are you where you need to be, or is there room for improvement? #clientsatisfaction #serviceexcellence #customerjourney #trust #business #customerservice #customerexperience

🤖 AI Bots as a stand-in for customer service… It is an ever-growing trend in the market place and can certainly deliver services to a point but are we losing touch with our clients or helping them. I feel that on a query basis, it can be effective to get basic questions answered but if someone has a genuine issue that needs resolving, AI can only go so far before that human connection is needed. 👥 I would say that it’s a way of sorting through the small stuff, however when wanting to build a long-lasting relationship with your clients, it won’t stand. I would love to know your thoughts on this…. 🤔 Do you use AI bots or do you have a dedicated team to deal with queries/complaints? #AI #customerservice #customersatisfaction #rapport #clients #complaints #enquiries

KNOWING YOUR NUMBERS… 🔢 As we’ve discussed, July and August can often be slower months for many businesses. But how does this trend reflect within your own business? 🤔 Starting off with having access to historical sales data to help you identify recurring patterns in customer numbers, can make a real difference. And identifying peaks and troughs that correspond with seasons, holidays, or specific events, can be incredibly valuable. 💡Do you currently analyse your numbers, month on month and year on year? 💡Are you aware of these patterns? If not, do you want to be in the know with how your business is operating so that you can anticipate when your slower months will be? 🙂 Utilising a CRM will help you identify these trends and give you a better insight into how you are operating and your business’ performance. 📈 I can highly recommend a CRM system that streamlines the management of sales, customers, and projects. With its customisation tools to fit your business’ unique working style! Register using this link https://lnkd.in/ep5uD2tN for your FREE 14 Day Trial. If you have any questions feel free to reach out. #customerrelations #customermanagement #CRMs #clientwhisperer #clientsatisfaction #bottomline #trust #business

THE SUMMER POLL RESULTS ARE IN.. 😎 Business over the summer period can be different depending on your type of business and when your customers go on holiday. We asked you last week if your business is busier or quieter over the summer months and here is what we found out from those that voted: ☀ 78% Quieter over the summer ☀ 22% It is their busiest time It’s interesting to see this and the challenges that we have as business owners and a common theme is communication and struggling to make contact with those needed during this time. How do you think we can overcome this? As if it’s affecting B2B it will also be affecting the quality of customer service. Feel free to comment below with how you overcome this in your business and how others can do the same #summer #business #holidayseason #businesstasks #clients