Lexden CX | Customer Experience Consultants

The moment we've all been waiting for! Luis Rodrigo Perea is launching his 100 Days: 100 Tech Solutions series. Every day for the next 100 days, we will be treated to 1 minute overviews of a variety of different tech solutions. From customer journey mapping tools to AI customer service solutions and everything in between that supports CX management.

The modern A-Z of customer experience explores key aspects of customer experience management, featuring articles with first-hand insights. For your free copy, click here and get the latest updates as they're released. Our newest entry, V is for Voice in 'voice of the Customer' examines the value of actually listening to customers speak as a more impactful feedback method than traditional surveys. https://lnkd.in/eAWg8Rqp

HOW GOOD IS YOUR BUSINESS AT... ... realising the value of Customer Experience? ... listening to the voice of the customer and acting on it? ... managing Customer Experience across all touchpoints and channels? … running the information systems that support your CX? … empowering and motivating employees to be customer centric? … yielding profits by being customer centric? Understand, prioritise, and improve with data-driven insights from the Customer Experience Maturity Assessment (CEMA) from Lexden. https://lnkd.in/edrjtf8e

We've recently launched new LinkedIn communities to cater to your specific interests: CX Strategy: Stay up-to-date on the latest strategic thinking and best practices. https://lnkd.in/ec9BiK_X CX L&D: Explore how L&D can drive customer-centric cultures. https://lnkd.in/evG5VvGq CX Tech: Learn how to optimise technology for improved customer outcomes. https://lnkd.in/eMkgNQPW CX Yorkshire: Connect with local professionals and share best practices. https://lnkd.in/e9zhix3r Be part of a thriving CX community: network, learn, and contribute.

New Dates Released: CX Management Training Course Are you ready to elevate your customer experience? Join us on 25-26 February for our comprehensive training course, designed to equip you with the tools and strategies to drive exceptional customer outcomes. Key Takeaways: Alignment of CX to business strategy Customer-Centricity Change and Governance Customer-Centric Operating Model Effective VoC Programme Set Up Developing a Customer Purpose CX Design Thinking (incl. Customer Journey) From Customer Insight to Winning Implementations The Customer-Centric Mindset Employee Engagement CX Progress and Performance Measurement Sustaining Customer-Centric Focus Find out more https://lnkd.in/e667gaAQ

We've recently launched new LinkedIn communities to cater to your specific interests: CX Strategy: Stay up-to-date on the latest strategic thinking and best practices. https://lnkd.in/ec9BiK_X CX L&D: Explore how L&D can drive customer-centric cultures. https://lnkd.in/evG5VvGq CX Tech: Learn how to optimise technology for improved customer outcomes. https://lnkd.in/eMkgNQPW CX Yorkshire: Connect with local professionals and share best practices. https://lnkd.in/e9zhix3r Be part of a thriving CX community: network, learn, and contribute.

🚀 Curious to see how CEMA can transform your CX? 🚀 We’ve had an incredible response to the launch of our Customer Experience Maturity Assessment (CEMA), and now you can see for yourself what the fuss is all about! 💡 Download a sample CEMA report to get a firsthand look at how we evaluate CX maturity and guide organisations toward meaningful, customer-centric improvements. 👉 Visit https://lnkd.in/eidaF3Hp to grab your free sample report today! This sample showcases the insights, analysis, and tailored recommendations that CEMA provides, helping businesses uncover CX opportunities and align with customer expectations. 💼 Whether you're in search of quick wins or building a long-term CX transformation, this is the perfect place to start. #CXStrategy #CustomerExperience #CEMATransformation #CustomerCentricity #CXLeadership #BusinessGrowth #DataDriven #CXSuccess #TransformationJourney

Are you delivering the customer experience your customers crave? Lexden's CEMA (Customer Experience Maturity Assessment) offers a comprehensive assessment to: - Identify strengths and weaknesses - Prioritise improvements - Benchmark - Develop a roadmap for transformation Ready to take your Customer Experience to the next level? Learn more about CEMA: https://lnkd.in/edrjtf8e

Ready to take your customer experience to the next level? Introducing Lexden's CEMA (Customer Experience Maturity Assessment), a comprehensive assessment that provides a 360-degree view of your CX maturity. This assessment is our proven tool that has delivered valuable insights for global brands as part of their transformation journeys. Now, we’re excited to offer it as a stand-alone service as a strategic guide to enhance your customer experience efforts. Use CEMA to - gain actionable insights - identify areas for improvement - align your strategy with customer expectations Learn how CEMA can help your organisation thrive: https://lnkd.in/edrjtf8e

🌍 The CX World Games: Making a Global Impact Through Customer Experience 🎯 Back in 2020, our founder Christopher Brooks had an incredible idea — using CX to make a difference during the height of the pandemic. The CX World Games were born, and designed to be fun, engaging, and impactful while offering real value at no cost to participants. 🎮💡 What started as a hopeful call for volunteers to share their time and talent has grown into an annual global event! 🌟 Now, we run both international and regional games, making CX innovation accessible in multiple languages. 🌐 Over a 3-4 week period, expert CX captains lead diverse, randomly assigned teams to solve real-life challenges from charities and NGOs. 🚀 These organizations aim to improve their donor, volunteer, and beneficiary experiences, and all the solutions provided by the teams are handed over to make a tangible difference. 🏆 It only takes a moment to spark a brilliant idea. Be a part of this movement and make a CX difference! 💪💡 #CX #CustomerExperience #CXInnovation #CXWorldGames #Charity #NGO #Volunteer #MakeADifference 👉 Learn more and get involved here: https://lnkd.in/eNC9TAHk