MA Group Property Claims

We’re proud to announce that we’ve just acquired Halifax-based surface repair firm, The Cosmetic Repair Company (CRC) 🎉 Bringing a decade’s experience in cosmetic surface repairs, mastic sealant solutions, and brick tinting to the wider MA Group, CRC compliments New Homes Customer Care’s Surface Engineered Repairs service to create a nationwide service for our clients. The acquisition of CRC supports our commitment to good environmental, social and governance practices, with this acquisition marking an important step in our ability to carry out more repairs and reduce wastage. We can’t wait to bring new benefits to our clients and customers 👏 Read more here 👇 https://lnkd.in/edk22rpr #acquisition #surface #repairs

As the end of 2024 comes ever closer, we’re getting excited for the MA Group Annual Awards Lunch 2025 ✨ Plans are well and truly underway to ensure another memorable day, where we’ll invite the MA Group suppliers and clients for a wined, dined, enjoyable experience recognising the enviable work our staff and suppliers do. The event will take place on 23rd January 2025 – save the date and stay tuned for details coming soon… 👀 #awards #awardslunch

During surge periods, insurers and loss adjusters need to know how their suppliers will perform in order to support their customers 💡 That’s why we have a plan, executed with absolute professionalism and flexibility to manage the high-pressure stakes of a surge period. MA Group’s surge response strategy involves: ✅ A plan for fulfilling surge capacity and maintaining service levels ✅ Trend and weather predictions to proactively invoke surge plans ✅ Understanding current capacity and mobilising extra surge capacity ✅ Communicating with our clients before and during the surge ✅ MI reporting for clients as set out in contracts ✅ Regular communication with customers ✅ Supporting our staff during periods of prolonged pressure ✅ Post surge reviews to identify lessons learned Read our latest opinion piece to discover how MA Group leads the way in surge events: https://lnkd.in/er3tGSyJ #surge #surgeplan

The MA Group Property Claims newsletter is ready to read on our website at https://ow.ly/qYI550TOf6R. Discover who are the latest winners of the quarterly supplier awards, details of another award winner amongst our talented team of Revival technicians and why we are getting ready for a harsh winter! #abetterway #awards #propertyclaims

The MA Group Quarterly Supplier Awards for Q3 have been announced 🥁 🏅 Virtus Surveyor of the Quarter: Ian Lancaster 🏅 During a quieter summer period, Ian attended and contributed to the training sessions we have been running and has been available for all claims assigned to him. During the September spike, Ian was prepared to travel out of his area to assist Virtus – always with positivity, seamless customer communication and quality reporting within SLAs. 🏅 Revival Branch of the Quarter: Revival Sunderland 🏅 A five-star branch, Revival Sunderland consistently delivers high return rates on CSQs and receives 100% customer satisfaction scores. We deal with very few incidents or issues for Sunderland, Paul and the team just get on with it and keep great conversation notes in Pulse – our claims management software. 🏅 MA Assist Supplier of the Quarter – McAdam Property Group 🏅 One of our longest-serving and most reliable contractors. Their above-and-beyond support, exemplary performance and customer care is winner-worthy – as demonstrated by their pro handling of a sensitive case for our largest client, which landed us with a lovely thank you card. Thanks all round! Well deserved everyone, keep up the good work 👏 #awards #suppliers

Amazing feedback just in for our MA Assist supplier, TruBuild Group Ltd 👏 One of our insurer clients had plenty to say about Trubuild’s “stand out” client care, “exceptional skill and expertise” across the project, and “commitment to client satisfaction.” Thank you to our client for taking the time to leave such a glowing review 🙏 #review #testimonial

With La Niña predicted to emerge this winter, we wanted to highlight how MA Group’s services are equipped to manage surge events 📈 Adverse weather is a true test of the supply chain in a property claims industry where capacity continues to contract. MA tackles this on three fronts: 🔢 Virtus Validations for surveying and validation 🔥 Revival for fire and flood restoration 🏡 MA Assist for property reinstatement Each supply chain is affected differently and at different times during a surge event, depending on the type of surge and the time taken for them to be appointed – meaning we have the flexibility and varied expertise to direct the right resources at the right time to meet demands for our clients and customers. Discover more about how MA Group surges ahead of the competition in our latest opinion piece here 👇 https://lnkd.in/er3tGSyJ #surge #surgeplan #strategy

Revival appreciation post 🫡 When disaster strikes, our dedicated licensees are ready to spring into action on two fronts: ⚡ Rapid response and restoration of property damage. 🤝 Utmost customer care, attention and communication to ensure upheaval, displacement and inconvenience is kept to an absolute minimum. We currently have 34 nationwide branches and counting – all with an active fleet, 24/7 emergency response and award-winning technology proven to save insurers considerable time and money. Discover response and restoration you can rely on with Revival: https://lnkd.in/eRBrmfNu #disaster #recovery #repairs

Is it that time already!? 🤯 It’s hard to comprehend that we’re already planning for the MA Group Annual Awards Lunch, which will take place on 23rd January 2025! It feels like only yesterday that Giles Brandreth hosted our celebration of all the amazing work our suppliers and people do – but as October breaks we’ll be back under the lights in the City of London before you know it ⏩ Ears to the ground for updates over Q4! #awards #annualawards

For our next take on Customer Service Week 2024, we’re exploring Thursday’s theme of ‘Risk, Reputation and Trust’ 💡 At MA Group, understanding and mitigating risks associated with customer interactions is paramount to safeguarding our reputation – and the reputations of our clients! By prioritising transparency, consistency and ethical conduct, we deliver excellent customer service that creates trust between all parties 🤝 Customer complaints are an inherent part of this industry, and we have processes in place to keep them to a minimum. But when they do happen, our RESOLVER complaints team are trained and dedicated to achieving swift, positive resolutions for all parties. From our clients and supply chains through to end policyholders, customer satisfaction is everything to us – and we have the world class net promoter scores to show for it ✅ Learn more about MA Group’s commitment to our customers here: https://lnkd.in/ejiN_DAM #customerservice #customerserviceweek #customercare