The future of customer service lies in the successful integration of self service and automation alongside access to quality human resources when they are needed. Read more 👉 https://bit.ly/3XHjV9f #Automation #Service
Malcolm!
Software Development
London, London 183 followers
Customer self service made easy #nocode
About us
The no-code customer self service platform.
- Website
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https://malcolm.app
External link for Malcolm!
- Industry
- Software Development
- Company size
- 11-50 employees
- Headquarters
- London, London
- Type
- Privately Held
- Founded
- 2018
Locations
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Primary
Get directions
Kemp House
152-160 City Road
London, London EC1V 2NX, GB
Employees at Malcolm!
Updates
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From chatbots and virtual assistants to automated email responses, the real-time processing of customer requests, personalised recommendations and so on automation is revolutionising the way businesses engage with their customers. Read more 👉 https://bit.ly/3XHjV9f
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Suddenly, in a few clicks, you've built a system that will take a customer's order and also handle all the internal tasks that are necessary to fulfil that order. Read more 👉 https://bit.ly/3KZDt48 #Workflows #HowTos
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How to... use rules and conditional logic in Workflows to automate your business processes: https://bit.ly/3KZDt48 #Workflows #HowTos
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We just added some more Workflow templates you can use or adapt - check them out in MyMalcolm! Read more 👉 https://bit.ly/40SwX7l #ChangeLog #Features #Workflows
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The evolution of self-service: from past to future: https://bit.ly/3TQOMzX #Thoughts #SelfService
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We've just added some more additional meta controls giving you a greater degree of configurability around the meta data of individual FAQs and Workflows. Read more 👉 https://bit.ly/2QbMbm5 #ChangeLog #Features #Meta
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New Workflow Templates ▸ https://bit.ly/40SwX7l #ChangeLog #Features #Workflows
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One of the most significant challenges in the expansion of self-service technologies is maintaining the delicate balance between automation and the human touch. Read more 👉 https://bit.ly/3TQOMzX #Thoughts #SelfService
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A nifty little feature this one, you can now change the order in which FAQs are presented when your users/customers browse Categories, Tags or Authors. Read more 👉 https://bit.ly/364pTHB #ChangeLog #FeatureRequest
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