ModSquad

11 years of gaming and fundraising for Extra Life! We would like to thank everyone who supported this great cause. We couldn’t have done it without you. Every dollar makes a difference to a child’s life. Thank you.

We’re headed to Helsinki for Slush! Rapid growth comes with big challenges—especially when it comes to scaling support and keeping your digital communities thriving. If you’re building something amazing and want to chat about creating an exceptional customer experience, let’s chat. Book time with James: https://bit.ly/4ft57DC #CustomerSupport #CX #SLUSH

When intelligent automation meets human expertise, customer support gets a serious upgrade. AI drives efficiency, and people bring the personal touch. The result is faster resolutions, happier customers, and a support experience that is remembered. Check out our post on how to automate your customer support while raising CSAT: https://bit.ly/3YDDEI0

Get ready to learn how to build a comprehensive moderation system from top Trust & Safety experts, Izzy Neis and Checkstep’s CEO, Guillaume Bouchard. Join us for a Fireside Chat packed with actionable strategies on how to integrate technology with CRM systems, balancing AI and human moderation, and more. This is one session you won’t want to miss! 📅 November 12th 🕐 9 AM PST / 5 PM WET ➡️ Register here:  https://bit.ly/40sGT7B

Hey folks, let's talk effective, scalable moderation for UGC -- humans + AI. On November 12, join Guillaume Bouchard from Checkstep and me for a fireside chat (Register here: https://bit.ly/40sGT7B) at 9 AM PST / 5 PM WET. The wee agenda (feel free to come with questions, too!): - Essentials for creating a solid moderation framework - How to connect your tech and CRM for seamless workflows - Tips for managing third-party moderation partnerships - Balancing AI with human insight for large-scale content

Halloween may have passed, but the magic of our October Mod of the Month is here to stay! Megan B. is known for her dedication and problem-solving expertise— making grumpy gamers happy with her tenacious drive to exhaust every option until she finds the answer to her player’s question. See more about Megan here: https://bit.ly/3O0OWkw

Want to strengthen your Trust & Safety program? Join us on November 12th at 9 AM PST / 5 PM WET for a fireside chat focused on effective, scalable moderation for user-generated content. Checkstep's CEO, Guillaume Bouchard, and our Head of Digital, Izzy Neis, will dive into practical strategies to strengthen safety and engagement, including: - Essentials for creating a solid moderation framework - How to connect your tech and CRM for seamless workflows - Tips for managing third-party moderation partnerships - Balancing AI with human insight for large-scale content 📍 Zoom | Register below to join us! 👇 https://bit.ly/40sGT7B

Congratulations on an amazing Extra Life, Team ModSquad! We’ve hit a major milestone—$500,000 raised for Children's Miracle Network Hospitals over our years together! A huge thank you to everyone who joined us—whether you streamed, chatted, donated, shared, or participated, every bit of it made a difference. Extra Life is our favorite event of the year, and reaching this lifetime total wouldn’t be possible without each of you. See you next year!

The final hour is here! It’s your last chance to join us on Twitch, donate, and help us reach our goal for Children’s Miracle Network Hospitals. Let’s make every minute count! Watch now 👉 twitch.tv/modsquadinc