Ostrum - Airport Assistance

Ostrum is a highly versatile PRM platform designed to enhance passenger assistance services at airports. It enables assistance bookings through multiple channels, providing passengers with flexibility in how they interact with the assistance team. While specific data on the distribution of bookings across these channels may vary depending on the airport, here is a sample graph from our Analytics module.

We’re delighted to introduce the tablet version of Ostrum for PRM Hosts! Just in time for the busy festive travel period, this new version enhances mobility and flexibility, empowering hosts to provide seamless assistance on the go. Whether it’s ensuring smoother journeys for passengers or making life easier for hosts, this is designed to meet the demands of the busiest time of the year. Stay tuned for more updates, and if you’d like to learn how this can elevate assistance in your airport, feel free to reach out! Merry Christmas from all of us at Ostrum! 🎅✨

"Airports should really assess how independent the passengers felt...how dignified their experience was...and how relaxed they were. These are harder to measure than time-factors; but we certainly can do and those are more representative of the actual experience. To improve the passenger experience, we just need to cast our eyes around the world at different airports and airlines and adopt the good practises. For example, Athens International Airport are using sign language on visual displays to help people find their way through the through the airport. United Airlines are asking for more relevant information about the type of wheelchairs. They then pass that information to the ground handlers including exactly what type of wheelchair it is, how much it weighs, what type of battery it's got etc. And that information is then used to reduce the the possibility of damage to those wheelchairs." - Jerry Angrave, Customer Experience Director, Empathyce Maria Kapralou-Asargiotakis Angela Lee

“In the real world, things rarely go exactly as planned. Even with solid preparation, the system must adapt quickly throughout the day and respond in real time. It’s great to see the Ostrum platform enabling that seamless, real-time communication flow.” -Capt. Chris Hope, formerly Head of Gatwick, easyJet.

We are delighted to welcome Ostrum - Airport Assistance to the BAG Membership! We look forward to collaborating with you!

Great conversations today at World Aviation Festival! Glad to see so much interest in our open platform, which brings together all parties involved in airport assistance. Visit us at the Start-up Village in Hall 5 to explore the latest innovations transforming the passenger (PRM) experience!

"Technology could be really useful in helping people who have accessible needs. I think one of the key areas for me is in communication. At the moment, if somebody has requested assistance, nobody knows when they're actually going to turn up at an airport. But if there's some way that they can alert the airport that I am maybe there or coming, that's really great." -Geraldine Lundy MBE, formerly Passenger Accessibility Manager at Virgin Atlantic.

We're excited to share our interview with Cheryl Everitt, a passionate traveller, and a parent of two young individuals with disabilities. Cheryl brings a unique perspective, highlighting both the challenges and opportunities in accessible travel. From navigating hidden obstacles to discovering inclusive destinations, her insights are invaluable. As a travel planner and a parent, Cheryl emphasizes the critical importance of accessibility in all aspects of travel. Watch the full interview to learn more about her experiences and recommendations. Let's continue this important conversation! Share your thoughts below.