Outshine Telephone Training & Resources

Every Monday morning at 9 AM, Audrey Bodman FIEP sends out a top tip to subscribers in the employability and skills sector via her Monday morning newsletter. Recipients of these weekly tips and strategies typically engage in calling employers to uncover job and training opportunities and greatly appreciate any support they can receive. This week we shared the following 10 tips focused on handling interaction with gatekeepers. 1. Remember, the receptionist's role is to screen calls, so they are justified in asking about the purpose of your call. 2. Provide direct answers without elaboration. For instance, if asked, "What's the call about?" respond with, "It’s about potential job opportunities," or "It's about recruitment," without further explanation. Or "It’s about training and development." 3. Avoid discussing details about your contracts or projects—it's unnecessary information for them. The receptionist doesn’t need to know the names of programmes you are working on. 4. Always be courteous—use "please" and "thank you." 5. If asked to leave a message, express your preference to speak directly first: "Although I’m happy to leave a message, I'd prefer to have a chat with them first, so when might be a good time to call back?" 6. Persist in your efforts to reach the right contact, enquire if there is anyone else in the same department who might be able to help. This is a great opportunity to gather 2nd names. 7. Politely ask for the receptionist’s name. This helps personalise future interactions. For example, "I’m sorry, who am I speaking to?" When calling back, use it to reconnect: "Hi Sarah, earlier you mentioned I should call back at 2 PM. Is Steve available now?" 8. When you do speak with the decision-maker, refer back to the receptionist: "Hi Steve, Sarah mentioned you’re the right person to discuss this with." 9. If a gatekeeper proves difficult to get past, don’t take it personal—just move on to the next call. 10. Prepare for gatekeeper questions, they normally ask the same ones on every call. If you or your team work within this sector and could benefit from these tips, consider subscribing to receive them directly in your inbox. Here's the link to sign up:https://lnkd.in/euEBFnRb

Audrey Bodman FIEP our trainer and coach is looking forward to working on a new training project with Seetec Pluss. This training involves upskilling staff working on an employability contract. This isn't the first time we've worked with this organisation, but it is the first time we've delivered onsite. Plus included 1-2-1 coaching online after the training. We have found that coaching accelerates learning noticeably. Fortunately more of our clients are recognising this too. The goal is to help increase job outcomes, and this framework helps do just that.

Outshine has been incredibly busy lately! In the past three weeks, we've been heavily focused on 'employability' with the training projects we've secured. Next month, we're expanding our horizons to include 'Construction and Building Materials,' another sector from which we receive numerous recommendations. We're thrilled to see companies continuing to invest in their people. What's even more impressive is when companies ensure that line managers are fully equipped to support their teams after training, ensuring its effectiveness. With just three more working days left until the end of the month, Audrey Bodman FIEP and her support team are also on target for achieving the best month EVER in enquiries and revenue. We are extremely grateful and certainly won't forget that the training we deliver is only as good as the last job we did. Which in this case was on Monday, April 22nd!

𝗨𝗽 & 𝗖𝗼𝗺𝗶𝗻𝗴 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗢𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝘆 𝗳𝗼𝗿 𝗘𝗺𝗽𝗹𝗼𝘆𝗮𝗯𝗶𝗹𝗶𝘁𝘆 & 𝗦𝗸𝗶𝗹𝗹𝘀 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝘀 Are you dedicated to helping people find work? Do you make phone calls to organisations to source genuine job opportunities for the unemployed? I'm delighted and not ashamed to put a spotlight on the next upcoming 1-day CPD accredited course: 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗯𝘆 𝗣𝗵𝗼𝗻𝗲, led by Audrey Bodman. This course has already attracted attention from numerous organisations within the sector. If you've ever felt hesitant about picking up the phone due to lack of confidence or training, this course is tailored for you. The right training can make a significant difference, turning potential frustration into tangible job outcomes and opportunities. Here's a snippet of what past attendees have to say: "I'm excited about picking up the phone now..." "It's so much easier with a phone structure that makes sense..." "I can see I've been reactive when dealing with gatekeepers instead of proactive..." "Others in the team need to attend this course..." "I was considering leaving this job as I didn't like the 'sales bit' - but I've changed my mind now, now I know what I am doing!" 𝗪𝗵𝗮𝘁 𝘀𝗲𝘁𝘀 𝘁𝗵𝗶𝘀 𝗰𝗼𝘂𝗿𝘀𝗲 𝗮𝗽𝗮𝗿𝘁? Audrey Bodman FIEP isn't just a trainer; she's actively engaged in making real calls to prospects. Having worked within the sector herself, she deeply understands the challenges faced daily. With 30 years of training and practical experience in the field, she brings a wealth of knowledge to the table, ensuring that techniques shared are not only effective but also up-to-date. Additionally, every individual gets the opportunity for a personalised online feedback session AFTER the training with Audrey, refining their approach further. But here's what truly makes this course different. You don't just learn WHAT to do, you learn exactly HOW to do it, with word-for-word examples. Roleplays too. This hands-on approach ensures that you leave the course equipped with actionable realistic strategies that you can implement immediately. This CPD accredited course is designed to the highest standard, contributing significantly to your personal development. Investment: £295.00 + VAT per person. For full course details and learning objectives, visit here: https://bit.ly/4akf97o Places are limited to 10, so choose a date and get booked on. #makingadifference #employerengagement  

𝗘𝗫𝗖𝗜𝗧𝗜𝗡𝗚 𝗡𝗘𝗪𝗦! As this month unfolds, we're thrilled to announce that Outshine Telephone Training & Resources has secured training partnerships with not one, but two key NHS Trusts in the UK. It's rewarding to witness their recognition of the immense value in investing in staff training, particularly in refining telephone skills for creating quality, meaningful conversations with potential employers. Our focus? Employer Engagement—a critical skill set within the sector. We are noticing a significant increase in enquiries in this specific area. The NHS boasts an exceptional employment service readily available for local employers seeking to diversify their workforce. Together, we're empowering teams to effectively engage with employers by phone, ultimately focused on creating more inclusive workplace. Audrey Bodman FIEP's  getting ready for a brilliantly busy training diary!!

The week has started off well with Audrey Bodman FIEP doing her group session on interview presentation skills for Belina Grow CIC clients, which was very well received. Then she delivered a short 90 minute session online delivered to a team for staff from Pure Innovations. Employer Engagement continues to be a very important topic, hence why we've seen an increase in this type of training. Together we want to help more people find work, while being more effective when communicating both face to face and on the phone makes a MAJOR difference. Monday has been fabulous so far!

Every Monday at 9am we send out a Monday TOP TIP to our contacts within the 𝗘𝗺𝗽𝗹𝗼𝘆𝗮𝗯𝗶𝗹𝗶𝘁𝘆, 𝗦𝗸𝗶𝗹𝗹𝘀 𝗮𝗻𝗱 𝗦𝗼𝗰𝗶𝗮𝗹 𝗖𝗮𝗿𝗲 𝘀𝗲𝗰𝘁𝗼𝗿. 𝗧𝗵𝗲 𝗹𝗮𝘀𝘁 𝗼𝗻𝗲 𝘄𝗶𝗹𝗹 𝗯𝗲 𝘀𝗲𝗻𝘁 𝗼𝘂𝘁 𝗠𝗼𝗻𝗱𝗮𝘆 𝟭𝟭𝘁𝗵 𝗗𝗲𝗰𝗲𝗺𝗯𝗲𝗿, 𝗿𝗲𝘁𝘂𝗿𝗻𝗶𝗻𝗴 𝗠𝗼𝗻𝗱𝗮𝘆 𝟴𝘁𝗵 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟮𝟬𝟮𝟰. The topic is all about 'Employer Engagement' primarily phone skills but we do talk about your approach regardless if it's face to face or phone related. If you've never seen a copy of the tips - I've attached a past copy to review what we share. Ideal to distribute to team members and new starters who make employer engagement and business development calls. If you'd like to receive a free copy weekly on a Monday via email at 9am please add your details to our subscriber list I'll add the link in the comments.

Wow what a month for Outshine Telephone Training & Resources !! 5 days of this month was spent networking and building connections. We exhibited at both BASE (British Association for Supported Employment)  and Employment Related Services Association (ERSA) conferences. It was so great to meet up with colleagues and clients. Audrey Bodman FIEP attended the National Sales Conference for the first time and was in awe of many of the speakers there. It was also interesting to note that the majority of the talks focused around 'mindset'... It's the end of the month and we have to say a HUGE THANK YOU to the great training and coaching projects we've been working on this month. • Howarth Timber and Building Supplies Ltd kept us VERY busy. • Shaw Trust • A number of organisations who booked on to the 1 day virtual 𝗦𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗿 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗯𝘆 𝗣𝗵𝗼𝗻𝗲 𝗰𝗼𝘂𝗿𝘀𝗲 - that received great feedback and certainly made a difference we're told. • 1:1 sessions with staff from organisations who had attended previous courses. • Follow up sessions to discuss how the training went with line managers from Lockhart Catering Equipment ❤️ This month was a mammoth month for enquiries a total of 14!!!  ❤️ 5 came from commercial/ corporate clients - trades included catering and wholesale, construction, cleaning and printing. 2 came from councils 1 from a University 6 from employability and skills From this list 5 were brand new clients - ALL came from word of mouth, the balance was repeat business. 50% have confirmed they are going ahead. We'll be focusing on following up - it's all in the follow up. Needless to say the first quarter of 2024 will be a busy one!  But we like that! So here's saying good bye to November with a smile, while we are getting ready and excited for the next 2 weeks, which will include alot of planning and reflection!

Audrey Bodman FIEP  will be hosting our next free 30 minute bitesize online training session in December. Specifically aimed at those within employability, social care and skills. 𝗛𝗼𝘄 𝘁𝗼 𝗰𝗿𝗮𝗳𝘁 𝗮𝗻 𝗘𝗙𝗙𝗘𝗖𝗧𝗜𝗩𝗘 𝗲𝗺𝗽𝗹𝗼𝘆𝗲𝗿 𝗰𝗮𝗹𝗹 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗶𝗻 𝟱 𝘀𝘁𝗲𝗽𝘀. Learn more about it here and get your team to book their place. Webinar format. https://lnkd.in/ekaB_TqS