PEN

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In our fast-paced, profit-driven sector, it's tempting to focus solely on launching new projects and initiatives. However, true innovation lies in ensuring that these endeavors not only create value but also make a tangible difference in the lives of our customers and patients. 🎙️ During our recent webinar, industry experts Mike Bellis, Florent Edouard, Chris Bidad, and Matthew Salzmann emphasised the importance of driving long-term success and delivering meaningful value. It's not just about launching projects; it's about driving organisational value and positively impacting stakeholders. 🚀 Discover real-world strategies to drive value at the organisational level. At PEN, we specialise in guiding organisations through this journey—from evaluating organisational maturity to designing roadmaps for value creation and implementing initiatives that deliver tangible benefits to customers, patients, and society. 💬 Ready to embark on this transformative journey? Connect with our expert thought leader, Callum Caldwell, to learn more about how we can help you achieve your goals. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #Pharma #ChangeManagement #CustomerValue #PatientCentricity

🚑 There's immense potential for Life Sciences to enhance patient experiences and outcomes, but the current focus may be misdirected. 🎙️ During our recent webinar, our panelists Florent Edouard, Matthew Salzmann, and Chris Bidad highlighted a critical trend: patients are increasingly seeking empowerment and taking control of their healthcare. Their expectations are getting higher and higher. However, there's a concerning risk that without accessible, validated healthcare support, individuals may turn to unreliable sources like TikTok and Instagram for information. 🔍 It's time to break this cycle and refocus our efforts on putting patients at the centre of everything we do. At PEN, we specialise in guiding pharmaceutical companies through this transformative journey, helping them build initiatives that prioritise both patient needs and business objectives. 💬 Ready to align your organisation with patient-centric principles? Connect with our patient experience capability leader, Magnus Franzén-Rossi, to discover how we can support you on this journey. 🔗 Catch up on the full webinar and download our whitepaper here: https://lnkd.in/gXpNbtPw Download the whitepaper: https://lnkd.in/eqEEk8ps #LifeSciences #PatientEmpowerment #Healthcare #PatientCentricity #PatientExperience #PatientValue

Implementing AI at a large scale demands more than a surface-level understanding. It requires the preparedness of your entire organisation to harness the true value-add that generative AI brings to the table. 🔬 In our latest blog, we explore the three fundamental questions to focus on and three core principles to embed when formulating a strong strategy for generative AI within your organisation. Discover how to confidently leverage the benefits of generative AI, all while remaining firmly committed to an ethical patient-centric approach, read the full blog here: https://lnkd.in/eEhhZshP 💡 Plus, if you’re looking for an independent view on your Gen AI strategy? Get in touch with us today. https://lnkd.in/emfzAVC8 #AI #GenerativeAI #EthicalApproach #Strategy #DigitalTransformation #Specialist #Consultancy

🔎 The ongoing effect of Consumer Duty is here to stay. So whether you're looking to enhance your CX culture, improve data and measurement, or strengthen your governance approach, we’ve got a solution for you. At PEN, we understand the complexities involved in implementing Consumer Duty. That's why we offer a range of services to support you every step of the way. Our expertise includes: ✅ CX & Culture Assessment ✅ Enhancing Your Customer Data & MI ✅ Review of Scope Principles & Product Management ✅ Measurement, Feedback & Testing to Enhance Consumer Understanding ✅ Governance Approach & Monitoring ✅ Prototype Consumer Duty Assessment Download our brochure to discover how PEN can help you navigate these challenges: https://lnkd.in/e8KHkPKe #CX #CustomerExperience #Consultancy #Specialist #Independent