Penguin Learning Ltd

💸 Bad Experience with the Apprenticeship Levy? Here's how we can help... When we first started looking into offering Management Apprenticeships, we looked at what was being offered within the industry and noticed a few things that made us scratch our heads. We then did some research into our own network and man of our connections working in people development had largely negative experiences with Levy Providers, such as: 🚩 Low retention rates amongst apprentices 🚩 'One Size Fit All' generic content 🚩 Virtual only delivery 🚩 Additional costs for psychometrics, administration, expenses etc. Any of this sound familiar? At Penguin, we always strive to deliver VALUE and when it comes to our Management Apprenticeships, we invest our time and expertise to: 🌟 Review your existing content to avoid duplication of training methodology whilst keeping within the Apprenticeship framework. 🌟 Layering your organisation's culture, processes, terminology, everyday scenarios etc. onto the Apprenticeship framework to bring a more tailored programme and learning experience. 🌟 We offer classroom, virtual and/or blended delivery options depending on your learning preferences. 🌟 No hidden or additional costs ensuring EVERYTHING is covered by the funding from your levy pot. For more information, use our links below or drop us a message! To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu #leadershipdevelopment #managementdevelopment #apprenticeshiplevy

🔵 This week we delivered a series of 1/2 day classroom workshops with Co-op's logistics managers across the U.K and their various shift patterns, including delivering workshops for night shift managers. 💬 The focus of this workshop was covering tools and techniques for managers to use when having 'difficult or 'honest' conversations with their teams, particularly around performance. Some of the topics we covered in this workshop included: 🌟 Understanding our own behaviours & communication preferences 🌟 How we can be perceived by others when under pressure 🌟 How to adapt our communication to others to collaborate more effectively 🌟 Understanding the behaviours and dynamics the exist in our team 🌟 Understanding our natural conflict management styles and how to adapt these depending on the importance of achieving the outcome or maintaining the relationship with the other person. 📊 This workshop included the use of TTI Success Insights DISC assessment to provide qualitative data and insight into behaviours and communication preferences. This workshop would be ideal for new and experienced managers wanting to improve their confident/competence in having 'difficult' conversations. 👍🏻 All of our content can be adapted to meet your specific learning requirements and desired outcomes For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #difficultconversations #performanceconversations #teamdevelopment

🙋🏻 One of the biggest challenges we help organisation's with is improving the collaboration within their teams... Your teams' ability to communicate and collaborate with one another directly affects not only their performance but the culture of your organisation. Ask yourself, would you want to work somewhere where no one collaborates? Our most popular solution for this is delivery 1/2 day workshops (remote options available) focusing on improving how team members communicate and collaborate with one another when working on projects. In this workshop, we focus on: 📊 Using TTI Success Insights DISC assessment to create awareness of our behaviours, communication preferences and how we can be perceived by others. 🔍 How to identify behaviours in others (without the report) and adapt our communication to build rapport and communicate clearly. 🏆 Reviewing the different behaviours that exist within our team to understand our team's dynamics in relation to our team's purpose/role within the organisation. This session would also be useful for those in customer service, sales, project management and leadership roles where being able to communicate and collaborate are fundamental to individual and team success. 👍🏻 All of our content can be adapted to meet your specific learning requirements and desired outcomes For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #teamdevelopment #communicationskills #collaboration #managementdevelopment #highperformancecultlure

🏡 This week we delivered a series of virtual workshops for Taylor Wimpey plc new starters upskilling them in fundamental skills for handling complaints. In today's society, where social media has made it easier than ever to leave behind negative reviews, customer service teams need to be able to deliver great service to customers to reduce the impact to an organisation's brand. In these workshops, we cover topics including: 😡 Differentiating between customer 'complaints' and 'issues' 🤗 Focusing on authenticity and human elements to build trust 🧠 Creating a culture of accountability within teams for dealing with complaints 📊 Using TTI Success Insights DISC assessment to quantify our behaviours 💬 How to adapt our communication to others to build effective rapport These workshops are part of a 3-4 week series of virtual workshops and would be ideal for any customer facing teams such as; sales, production, debt collection and probate to name a few areas we have delivered these in. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #customerservicetraining #complaintshandling #teamdevelopment

📊 This week we are using TTI Success Insights DISC assessment with our client's customer service teams, management development for logistics managers and recruitment for global senior positions!! 🌟Psychometric assessments often get a bad rep for being 'horror-scopey' or 'personality tests' when just maybe...you've been using the wrong tool.... The DISC assessment quantifies our behaviours and communication preferences to give us greater self-awareness of how we interact with others. For the pre-mentioned services we're delivering, we'll be covering 📊 An introduction to DISC methodology by debriefing reports 📢 Reviewing our own individual behaviours and preferred ways of communicating and how these can be perceived by others 🔍 How to identify behaviours in others without the report and how to adapt our communication to build rapport quickly and have better conversations 🌟 Reviewing behavioural/communication dynamics within the team to create awareness of others preferences The DISC assessment would also be useful for those in sales, project management and leadership roles where being able to communicate and collaborate are fundamental to individual and team success. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #behaviouralchange #leadershipdevelopment #managementdevelopment #teamdevelopment #recruitment #psychometricassessments

🎗 Celebrating World Mental Health Day 2024 🌍 It's amazing to see in recent years the increase in the level of awareness, resources and support for mental health conditions across the world. 🥷🏻 Anyone can be affected by a mental health condition and it's important to remember that those struggling may not seem to be on the surface. To continue doing our part, we have not only accredited members of our own team to be Mental Health First Aiders but are also able to offer MHFA accreditations to our clients in the form of a 1-day on-site course: 🎓 FAA Level 2 Award in First Aid for Mental Health (RQF) 📝 Assessment through practical demonstration & multiple-choice assessment This course is suitable for everyone but has been specifically designed to help employers provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act should a condition be suspected. 📝 This course introduces the First Aid for Mental Health Action Plan which allows learners to provide their peers with comprehensive guidance and support for a suspected mental health condition. Learners will be able to provide signposting to professional help and support that person whilst they are receiving professional assistance. This course also covers the effects of drugs and alcohol and provides learners with the skills and knowledge to assist employers in implementing a positive mental health culture to support employees within a workplace. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #worldmentalhealthday #mentalhealthawareness #mentalhealth

🏩 Last week we delivered our first workshop with Leonardo Hotels as part of their ILM Level 3 apprenticeship, utilising the #apprenticeshiplevy to upskill their future managers and talent. 🕵️ As part of this apprenticeship we will be focusing the first few workshops on enhancing our self-awareness, looking at topics such as; 🧠 Challenging our mindsets towards managing and developing others 👀 Identifying our 'blind spots' with our team using the Johari Window model 📊 Using DISC methodology to better understand our behaviours and communication preferences and how we can be perceived by others 🔍 Reviewing our strengths and development areas across the Five Areas of Emotional Intelligence to become a more emotionally intelligent leader 🏋♀️ Understanding what motivates us and aligning our behaviours to support these 🌟 These workshops have been designed for Leonardo Hotels using the apprenticeship standard and can be tailored for your organisation's learning requirements and desired outcomes. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #leadershipdevelopment #managementdevelopment #teamdevelopment #psychometricassessments

💸 Should I use my L&D Budget or #apprenticeshiplevy for Management Development? This is a question we have been asked quite a lot recently and there are lots of factors to consider when making a decision so we'll simply it for you here.... 📈 FIRST, our approach is always this...We will always recommend the option that provides YOU the most VALUE and is aligned to what YOU WANT. Mgmt. Development using L&D Budgets offers: 🌟 Flexibility - Create programmes completely tailored for your organisation. 🌟 Broader Scope & Inclusivity - Additional items and groups can be added. 🌟 Efficiency & Control - Able to adapt as needed. Mgmt. Development using the Apprenticeship Levy offers: 🌟 Cost Efficiency - Utilising the Apprenticeship Levy to offset training costs 🌟 Framework & Certification - Build on an existing, proven framework 🌟 Long-term Investment for Talent - For talent development & retention We've put together a short 2-minute article comparing L&D budgets vs. the Apprenticeship Levy which you can read using the following link 👉🏻👉🏻👉🏻 https://lnkd.in/e5Wzrfem To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu #leadershipdevelopment #managementdeveloment #teamdevelopment

📍Last week we delivered a workshop around 'Leading Change' as part of our Team Leader ILM Level 3 Apprenticeship with what3words focusing on tools and techniques for managing and leading teams through change in the workplace. As both society and technology advance, organisation's need to innovate and implement changes to maintain their position in their industry and/or continued growth. The responsibility of communicating and managing this rests on the manager's ability to lead their team's through change. In this workshop, some of the topics we covered included: 🌟 Understanding how change affects performance and motivation 🌟 Identify what is required to move teams towards accepting change 🌟 Understanding key stages, roles and documents within projects 🌟 Tools for effective problem solving and decision making 👍🏻 This workshop is part of our 12-month Team Leader ILM Level 3 Apprenticeship that is fully funded using the #apprenticeshiplevy and that we can tailor to your organisation's learning requirements and objectives. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #leadershipdevelopment #teamdevelopment

🌟 Effective managers and leaders understand and prioritise their own development. By doing so, not only do they grow as an individual, they also enhance their skills to become a more effective leader for their teams. This week we started working with a group of logistics managers within Taylor Wimpey plc a range of experience in managing teams to build on their existing skills to enable them to better manage, develop and retain their team members. 👩💼 The first few workshops will focus on 'Me as a Manager' to give the learners better insight into their behaviours and communication preferences and how this affects their leadership style and approach. By understanding ourselves better, we can quickly identify what our strengths and development areas area before we look to help others. In our first workshop of this programme, we covered: 🧠 How to productively challenge 'unhelpful' mindsets when managing teams 📊 Using DISC to identify our behavioural and communication preferences 💬 How to adapt our communication to others to give messages clearly 🌟 How to identify team member development levels & adapt our coaching style This workshop is part of 3-month development programme for experienced managers focusing on tools to better manage and develop their team members. This programme can be adapted to meet your organisation's learning requirements and desired outcomes. 👍🏻 All of our content can be adapted to meet your specific learning requirements and desired outcomes For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #leadershipdevelopment #teamdevelopment #psychometricassessments #managementtraining