PolyAI

When customers call to book a table or a room, it’s common for staff to respond with, “Let me check that for you” or “One moment”. Small delays are natural, but extended silence can leave customers uncertain, wondering if their request is being handled. AI agents face this same challenge. During an API request, there’s often a brief delay while the system processes. Without feedback, the experience can feel unnatural. Filler utterances solve this by adding natural conversational cues instead of silence, such as:
 💬 “Let me check that for you...”
 💬 “Just a moment…”
 💬 [keyboard typing sound] It’s these small cues that signal to users they’re being heard. With PolyAI response timing control, you can:
 ✅ Set delays before responses trigger
 ✅ Control the timing between utterances
 ✅ Use sounds like keyboard typing for realism The result is a smoother, more natural customer experience without awkward pauses.

We'll be at Enterprise Connect 2025 tomorrow, where Damien Smith will be joined by Nadir Kiem. Join the session to hear how Seminole Hard Rock embraced voice AI to optimize guest services 🤝 The PolyAI team will also be at booth #1427. Stop by or book a demo to experience voice AI that customers love to talk to: https://bit.ly/3QrwF0Z

PolyAI will be at NVIDIA GTC as part of the Amazon Web Services (AWS) Generative AI agenda. Register to see PolyAI's Senior Machine Learning Engineer, Tomasz Cichy, and VP of Engineering, Razvan Kusztos, present 'Annotate, optimize, repeat: Iterative model refinement with NVIDIA Riva in production' at AWS Booth #715. 🕐 3:55 PM 📆 Tuesday, March 18th Register now: https://bit.ly/4iCqRxH

We'll be in Las Vegas this March for #ZendeskRelate 2025! The event hosts 60+ sessions covering everything from AI to employee experience strategies. 🍿 If you can’t attend in person, sign up to watch the live keynote and access on-demand content: https://bit.ly/3Qr4gbw.

At HIMSS25 Global Health Conference and Exhibition, AI was a key focus, but in the healthcare industry’s highly regulated environment, the question remains: how can innovative technologies like AI be effectively implemented safely while building and retaining patient trust? The PolyAI team spent time speaking with healthcare professionals, learning firsthand about their approach to patient experience and their thoughts on adopting new technologies. Here’s what we found: https://lnkd.in/eCY-Vyr3

Could AI help your contact center deliver a better experience for both agents and customers? In the latest Tech Transformed Podcast, PolyAI's CEO & Co-Founder Nikola Mrkšić joins Jon Arnold to discuss: 🔁 AI's impact on automation: How AI can manage up to 90% of repetitive tasks, allowing agents to focus on more complex issues. 🤝 The shift to holistic customer experiences: Why contact centers must adapt quickly and embrace experimentation. ✅ AI's role in background tasks: How secure automation frees human agents to focus on what matters most. Check out the podcast here: https://lnkd.in/eJxq6XRS

🧠 A well-built knowledge base is the backbone of an efficient contact center. However, managing it across multiple product lines, departments, or compliance requirements can get complicated quickly. PolyAI's knowledge base version control feature makes tracking changes and maintaining accuracy easier. Key features include: 🔎 Environment comparison: Compare two versions of your agent side-by-side to clearly identify changes in the knowledge base, including additions, deletions, or modifications. ✅ Collaboration & auditing: Teams can collaborate on updates, ensuring all changes are clear and well-documented. 🔁 Continuous testing: Test and refine your knowledge base based on real conversations, then monitor performance to identify gaps or improve clarity. The result is a well-structured knowledge base that ensures your agent retrieves accurate information, performs tasks reliably, and delivers a consistent user experience across multiple environments.

We're going to the Channel Partners Conference in Las Vegas from March 24-27, 2025! Don't miss the chance to see how our market-leading AI agents are revolutionizing customer experience by delivering seamless human-like conversations at scale. 🤝 Stop by the booth to hear a demo and enter for your chance to win $200 in casino chips: https://bit.ly/4hIlTzD #ChannelPartners

On the latest episode of Deep Learning with PolyAI, Nikola Mrkšić and Damien Smith explore key AI developments: 🥊 Anthropic’s Claude 3.7 vs. OpenAI’s GPT-4.5 Orion, and what they mean for enterprise AI. 🧱 OpenAI’s new specialized agents for hire. 💡 Amazon's new agentic AI division. 📝 The US Patent Office’s latest stance on AI-generated content. If you're navigating the evolving AI landscape, this episode breaks down what you need to know. Catch the full episode here: https://lnkd.in/ebZFiEtw

🛫 When travel plans change, customers want fast, reliable answers. Hopper partnered with PolyAI to build a generative AI agent that could scale phone support while keeping service consistent. Here’s what it does: ✅ Answers hundreds of FAQs using Retrieval Augmented Generation (RAG) to pull accurate answers from Hopper’s knowledge base. ✅ Understands customer intent, even with complex phrasing. ✅ Transfers complex calls to agents with full context so customers don’t have to repeat themselves. The impact: 📞 15% of inbound calls fully resolved by AI ⏳ 24/7 support, giving travelers instant answers 🚀 Higher first-contact resolution, improving customer experience