PolyAI’s cover photo
PolyAI

PolyAI

Software Development

London, England 41,590 followers

About us

PolyAI builds enterprise conversational assistants that carry on natural conversations with customers to solve their problems. Our conversational assistants understand customers, regardless of what they say or how they say it.

Website
https://poly.ai
Industry
Software Development
Company size
201-500 employees
Headquarters
London, England
Type
Privately Held
Specialties
Machine Learning, Conversational AI, Voice experiences, Voice Assistants, Customer experience, Digital Transformation, and Artificial Intelligence

Products

Locations

Employees at PolyAI

Updates

  • View organization page for PolyAI

    41,590 followers

    When customers call to book a table or a room, it’s common for staff to respond with, “Let me check that for you” or “One moment”. Small delays are natural, but extended silence can leave customers uncertain, wondering if their request is being handled. AI agents face this same challenge. During an API request, there’s often a brief delay while the system processes. Without feedback, the experience can feel unnatural. Filler utterances solve this by adding natural conversational cues instead of silence, such as:
 💬 “Let me check that for you...”
 💬 “Just a moment…”
 💬 [keyboard typing sound] It’s these small cues that signal to users they’re being heard. With PolyAI response timing control, you can:
 ✅ Set delays before responses trigger
 ✅ Control the timing between utterances
 ✅ Use sounds like keyboard typing for realism The result is a smoother, more natural customer experience without awkward pauses.

  • View organization page for PolyAI

    41,590 followers

    At HIMSS25 Global Health Conference and Exhibition, AI was a key focus, but in the healthcare industry’s highly regulated environment, the question remains: how can innovative technologies like AI be effectively implemented safely while building and retaining patient trust? The PolyAI team spent time speaking with healthcare professionals, learning firsthand about their approach to patient experience and their thoughts on adopting new technologies. Here’s what we found: https://lnkd.in/eCY-Vyr3

    • No alternative text description for this image
  • View organization page for PolyAI

    41,590 followers

    Could AI help your contact center deliver a better experience for both agents and customers? In the latest Tech Transformed Podcast, PolyAI's CEO & Co-Founder Nikola Mrkšić joins Jon Arnold to discuss: 🔁 AI's impact on automation: How AI can manage up to 90% of repetitive tasks, allowing agents to focus on more complex issues. 🤝 The shift to holistic customer experiences: Why contact centers must adapt quickly and embrace experimentation. ✅ AI's role in background tasks: How secure automation frees human agents to focus on what matters most. Check out the podcast here: https://lnkd.in/eJxq6XRS

  • View organization page for PolyAI

    41,590 followers

    🧠 A well-built knowledge base is the backbone of an efficient contact center. However, managing it across multiple product lines, departments, or compliance requirements can get complicated quickly. PolyAI's knowledge base version control feature makes tracking changes and maintaining accuracy easier. Key features include: 🔎 Environment comparison: Compare two versions of your agent side-by-side to clearly identify changes in the knowledge base, including additions, deletions, or modifications. ✅ Collaboration & auditing: Teams can collaborate on updates, ensuring all changes are clear and well-documented. 🔁 Continuous testing: Test and refine your knowledge base based on real conversations, then monitor performance to identify gaps or improve clarity. The result is a well-structured knowledge base that ensures your agent retrieves accurate information, performs tasks reliably, and delivers a consistent user experience across multiple environments.

  • View organization page for PolyAI

    41,590 followers

    On the latest episode of Deep Learning with PolyAI, Nikola Mrkšić and Damien Smith explore key AI developments: 🥊 Anthropic’s Claude 3.7 vs. OpenAI’s GPT-4.5 Orion, and what they mean for enterprise AI. 🧱 OpenAI’s new specialized agents for hire. 💡 Amazon's new agentic AI division. 📝 The US Patent Office’s latest stance on AI-generated content. If you're navigating the evolving AI landscape, this episode breaks down what you need to know. Catch the full episode here: https://lnkd.in/ebZFiEtw

  • View organization page for PolyAI

    41,590 followers

    🛫 When travel plans change, customers want fast, reliable answers. Hopper partnered with PolyAI to build a generative AI agent that could scale phone support while keeping service consistent. Here’s what it does: ✅ Answers hundreds of FAQs using Retrieval Augmented Generation (RAG) to pull accurate answers from Hopper’s knowledge base. ✅ Understands customer intent, even with complex phrasing. ✅ Transfers complex calls to agents with full context so customers don’t have to repeat themselves. The impact: 📞 15% of inbound calls fully resolved by AI ⏳ 24/7 support, giving travelers instant answers 🚀 Higher first-contact resolution, improving customer experience

Similar pages

Browse jobs

Funding

PolyAI 5 total rounds

Last Round

Series C

US$ 50.0M

See more info on crunchbase