Proinsight Mystery Shopping

In business, the key question is: “What makes you stand out?” 🛎 In the competitive CX industry, our mystery shopping programs connect you with high-quality shoppers who are dedicated to delivering insightful feedback tailored to your needs. 💻 Meet Hannah Weekes, our Director of Operations, who explains why our mystery shoppers are the ideal choice for providing valuable insights. Our STARS grading system and Shopper Academy platform equip shoppers with the knowledge and skills to excel in their roles across all client projects. 🌟 By implementing this grading system and setting an 80% quality score for our Platinum shoppers, we ensure that we consistently partner with the best in the field. 💫

🚨 Just 2 weeks until the ConnectCX Summit 2024 at Voco, St Johns Hotel, Solihull! 🚨 We're also excited to announce our Panel Host, David Stalker FCIMSPA, EuropeActive President. David has a wealth of experience in the fitness and leisure sector. Including six years as EMEA CEO and Global CEO at Myzone®, before that David was a C-Suite Executive with multiple UK operators and suppliers, including CEO of ukactive and founding Chairman of CIMSPA, where he helped develop key strategies still relevant today. 🌟 As president of EuropeActive, David's relentless pursuit of progress has showcased his commitment to improving community standards and promoting global health. Few are better suited to advocate for an industry with such impactful potential. 🏃♀️ After a day of sessions conducted by industry leading speakers, the day will culminate in a panel with the question - what now? Talking about how your engagement with customers can transform and drive business growth. Whether you’re managing a gym or leisure centre, this summit will equip you with the strategies to elevate your customer service and outshine the competition. 💫 If you haven't got your tickets yet, head to the link below to purchase now!! https://lnkd.in/dNFNzZs7

🌟 Meet our new Proinsight Mystery Shopping Americas CEO, Jane Edwards! 🌟 Jane’s research and consulting experience spans 2 continents and 5 countries. She has been in the US for the past 18 years deploying successful, customized mystery shopping and CX research solutions programs for clients. She has partnered with large global enterprises and smaller, regional service providers alike. 🙂 Excellence in customer service delivery is not only the domain of large, global entities, even our local coffee shops need help and support in achieving their goals and, ultimately, delivering the best possible goods and services to consumers and guests! 🍝 With a keen eye for detail, Jane leads a team of experts who can craft the best-in-class programs for your industry and your budget.  🌎 Jane’s personal passion is to make the world the best place it can be for shopping, dining, entertainment, banking, healthcare experiences…… isn’t that what we all want? A little more fun in our day-to-day lives?! 🎢 Jane is also a passionate steward of our planet. Her sustainability knowledge and experience will play a large part in Proinsight’s ESG program development. Jane has two cats and is an avid gardener and hiker! 🌺 We look forward to a successful future together expanding Proinsight Mystery Shopping! 💫

🌟 Excitement is building for the Connect CX Summit, which is just around the corner! At Proinsight Mystery Shopping and Fitronics we’re looking forward to networking with industry leaders and decision-makers dedicated to what truly matters: the customer experience. 🌟 We’ve curated an incredible line-up of speakers who will dive into key topics like AI innovations, employee-centric strategies, and prioritizing the customer at every turn. 💫 The day will culminate in our Awards Evening, celebrating outstanding achievements such as Best Digital Mystery Shops, Most Improved Club of the Year, Best Telephone Mystery Shops, and more! 🏆 Don’t miss out on this opportunity to be inspired, meet key industry leaders in the fitness and leisure sector and gain insight from some global businesses—secure your tickets now for a full day of insights and a memorable awards ceremony in the evening. 🌟 Get your tickets here: https://lnkd.in/dNFNzZs7

🌟 We are delighted to announce that we are launching our Proinsight Americas office in Miami, Florida. 🇺🇸 We are bringing our game changing CX programmes to the US, using our dynamic energy that has been helping partners in the UK measure their customer experience for over a decade, will now be available in the USA delivered by of one of the industry’s most seasoned experts Jane Edwards. 🌎 Having worked in the USA for over 15 years running Mystery Shopping programmes for clients like Mastercard, Google & Samsung, Edwards is ideally positioned to spearhead our expansion into the Americas. David Hopkins, Proinsight Mystery Shopping’s CEO said the following ‘When I met Jane, I was super impressed. Her know how and leadership qualities meant she was the natural choice to head up Proinsight Americas. The whole Proinsight family is delighted to be working with Jane and her Americas Team" 🙂 https://lnkd.in/djjMRCYS For further details on how Proinsight Americas can help super charge your CX programme email Jane on Jane.edwards@proinsightamericas.com 💫

What an incredible week at Proinsight Mystery Shopping! 👏 On Wednesday, we came together for our quarterly Company Day! It's always great getting the entire team together, with some of us working remote and based all over the UK/further afield, to connect with each other in the same room highlights the growth Proinsight Mystery Shopping continues to take month on month, including 4 new members since our last Company Day: Lucy Winn, Deborah Jones, Manraj Singh Rattan and Robert Brocklesby BSc (Hons) Dip Ed! 🙂 We kicked off the day with an inspiring talk by Dave Rolls, who shared his personal journey with burnout and valuable strategies for fostering well-being both at work and in our personal lives. 💫 The day continued with wins from each department, celebrating new client onboardings, new team additions and innovative systems put in place to make the next quarter one to remember! Looking forward to our next one already! 🌟

'🌟 Celebrating a Decade of Partnership! 🌟 We're proud to highlight our 10-year partnership with Jubilee Hall Trust. Jonathan Giles and Oliver Deen shared some great insights on how Proinsight Mystery Shopping has positively impacted their organization and enhanced the daily experiences of their customers, something both organisations fiercely care about! Dive into our latest blog post for highlights from our conversation with Jon and Oli. A big thank you to them for sparing the time to share their thoughts and experiences! https://lnkd.in/dQ_6cgZR #Partnership #CustomerExperience #Proinsight

We are excited to announce Harriett Jones and Julie Allen will be speaking together at our CX Summit Event, 12th November in partnership with Fitronics! 🏃♂️ Harriett Jones leads ukactive’s consumer engagement efforts, enhancing understanding of consumer expectations and behaviors in the fitness sector to increase participation in physical activity. Her leadership has been crucial in developing ukactive and This Girl Can's new guide for gyms, which offers practical strategies for creating safer, more welcoming spaces for women and girls. 👏 Hattie is joined by Julie Allen, Business Development Director at Active Insights. Julie is a creative leader focused on engagement through interactive experiences. Recognized with the UH Vice Chancellor Award for Excellence in Community Engagement, she excels at building relationships and fostering loyalty. 💫 Session Title: ‘Consumer Engagement: The National Picture & What else do we want to know?’ 🌍   Session Overview: This interactive session will explore the key motivations, barriers, and opportunities for existing and potential customers in the leisure sector, based on data from ukactive and Active Insights. 🌟 Purchase your tickets here to network with decision-makers, Directors and learn even more about CX: https://lnkd.in/dNFNzZs7

We are thrilled to welcome Robert Brocklesby BSc (Hons) Dip Ed to the Client Success Team at Proinsight Mystery Shopping as our new Senior Client Success Manager! 🌟 With over 18 years of consultancy and industry experience, Robert specializes in customer service measurement and development. Throughout his career, he has successfully managed numerous projects for renowned clients across the UK, driving enhancements in customer service and fostering profitable growth. 💻 We can’t wait to bring the entire team together, including new members, for our quarterly Company Day on Wednesday! 🙂

Have you secured your tickets for the Connect CX Summit yet? If your company is involved in delivering a customer journey, this event is tailor-made for you! David Hopkins has shared an insightful overview of the event and its ideal attendees. This is a must-attend gathering for decision-makers and industry leaders eager to enhance their understanding and strategies in the leisure and fitness sector. Don’t miss the opportunity to connect and grow! Get your tickets to the entire day and awards evening here: https://lnkd.in/dNFNzZs7 Fitronics