Rapid Health

For those who missed our Best Practice Show keynote, on the impact of autonomous triage, a recording will be available in the coming weeks. Hear how Smart Triage enabled routine appointment waiting times to be reduced from an average of 11 days to 3 days. In the meantime, go to https://lnkd.in/eJjh6iks to request the content. #BestPracticeShow #GeneralPractice #NHS #PCN #PrimaryCareNetwork #PrimaryCare #PatientAccess #Healthcare #SmartTriage

Great to see so many existing customers, and other interested people, at the Best Practice show this week. I'm aware that we didn't get the chance to spend as much time as we would have liked with some of you. If you have any outstanding questions, please do contact Carmelo, Peter, or Rick - of course we'd be only too happy to pick up the conversation where we left off. #PrimaryCare #NHS #GPPractice #PCN #ICS #IntegratedCare

Come and listen to how autonomous triage is now proven, not just a concept. Carmelo, our Co-Founder and CEO, will be presenting some ground-breaking findings of a recent NHS-funded evaluation.  At 09h30 on the 10-Oct (in the Keynote theatre), he and Jake, NHS GP Practice Group Manager, will be sharing transformational performance data.  Hear how you could adopt Smart Triage to transform your GP practice operations for the better. Find us at Best Practice Show stand B36, at the Birmingham NEC (9 -10 Oct). https://lnkd.in/e_TtdPss #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation

In case you missed this, two of our customers featured on Ben Gowland's Ockham Healthcare General Practice podcast last week. Spotify: https://lnkd.in/eRYs3nbZ Apple: https://lnkd.in/eKNz4bDB Both Jake and Elango talk about the transformative results that our autonomous patient triage system has delivered to their GP practices.  Hear how The Groves Medical Centre were able to autonomously prioritise patients, so that all those needing urgent care can now be managed on-the-day. In the end, they were able to reduce their allocation of on-the-day appointments from 70% of their capacity, down to 20%, dramatically increasing pre-bookable appointment availability. #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation

How many of you noticed us being mentioned on the BBC News? Learn how to offer patients increased access, while reducing the demand pressures on staff - https://lnkd.in/e2pad8Wi. #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation

Smart Triage is unique because it's the only autonomous triage and navigation system used by NHS general practice today. Some other systems claim automation, but then say something like, "the medical pathways can be set up by individual practices." But is that safe? And who is going to do all the work? Smart Triage pathways are defined, tested and proven. Nevertheless, practices retain some configuration control. While we will lead you through the configuration process, its set-up remains your choice. We're often asked, "so, what does that look like in practice?" The diagram below gives an indication of how different triage priority outcomes can be navigated. For a deeper understanding of the options available, message us and we'll be happy to show you. #primarycare, #generalpractice, #nhs, #nhsengland, #nhsdigital, #primarycarenetwork, #patientaccess, #healthcare, #triage, #carenavigation

Autonomous triage and navigation. It sounds great, but what does it mean and what does it deliver in practice? Here are some data from a real-world implementation, provided by one of our customers. Remember, when the chart says "automated" that means that the triage, navigation, appointment booking and patient records are undertaken without needing practice staff input - it really is autonomous. And the patient gets the appointment offer (where one is needed), as soon as they've finished the online assessment. To date, Smart Triage remains the only autonomous patient triage and navigation system used in NHS general practice. #primarycare, #generalpractice, #nhs, #nhsengland, #nhsdigital, #primarycarenetwork, #patientaccess, #healthcare, #triage, #carenavigation

This slide shows some of the results from the independent study of Smart Triage, done earlier this year. Go to https://lnkd.in/eQFTuAvg after 12:30 on 31st July for the full story. #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation

If you're in general practice, does this sound familiar?   "During winter phone queues were significantly reduced, dropping from up to an hour to just a few minutes. Meanwhile, call volumes have decreased from over 200 calls by 8am on Mondays to an average of 80." If it does, then you're probably already using Smart Triage. If not, and you are concerned about your workload for the forthcoming winter season, have a look at this HT World article from last week.   https://lnkd.in/ePuDXhXu #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation

Great to see so many familiar faces at the AI and Automation in Primary Care Roundtable at The Health Foundry in London yesterday. Thanks to Jake for presenting some of the successes, as part of the real-world evaluation, that they’ve experienced using Rapid Health’s Smart Triage. Additional thanks to Hatim Abdulhussein, Jenny Partridge, Matthew Peach, and their team, who put on a fantastic, over-subscribed event. Listening to some of the other presentations, it was clear that we were the only autonomous patient triage and navigation system on show. The real difference being to provide the patient the right appointment to book, at the time of their Smart Triage assessment. And the results that Jake presented strongly reinforced the benefits of having that autonomy. Look out for future posts to see the detailed results of the real-world evaluation. Minal Bakhai MBE, Caroline Baker, Nina Crump, Tim Caroe, Dr Mayur Vibhuti, Stefan Hanhart #primarycare #generalpractice #nhs #nhsengland #nhsdigital #primarycarenetwork #patientaccess #healthcare #triage #carenavigation