redk - CRM & CX Transformation

Thoughts from our CMO on aligning technology with business objectives, driving transformation and creating organisational resilience. Enjoy the reading. #DigitalTransformation #CRM #CRMStrategy

🎙️ ¡No te pierdas el próximo podcast de redk - CRM & CX Transformation el 11 de julio! 🔥 Tratará sobre una temática muy comentada ahora: Zendesk WEM (Workforce Engagement Management). Durante 20 minutos, Alberto M. Becerra, regional sales director EMEA en Zendesk, y Débora Sánchez, senior CX consultant en redk, compartirán ideas e información muy relevante sobre cómo implementar WEM para optimizar las operaciones de soporte a agentes, reducir los errores humanos, mejorar la eficiencia del servicio y enriquecer la experiencia de los agentes. 🔗 ¡Regístrate! ⬇️

Our CMO talking strategy, customer experience and technology last week at the Zendesk #LondonShowcase2024

🤖 73% of employees believe generative AI introduces new security risks for their company - redk Does this concern prevent you from progressing in your approach to implementing AI in your marketing team? Next week's digital event will look at the findings from a recent report that highlights how AI can help with: ✔ Marketing performance ✔ Sales and marketing alignment ✔ Your marketing framework ✔ Marketing spend With: Shaked Hershkovitz, Head of Sales Engineering at monday.com Hideki E. Hashimura CMO at redk - CRM & CX Transformation Tom Jeanes Head of Sales and redk - CRM & CX Transformation They will also be doing a Q&A at the end of the session, so get your questions ready! Join us at 10am (BST) on Tuesday 25th June. Register here: https://lnkd.in/gQeXus4y

Today we are talking about how #ArtificialIntelligence will be embedded into the Zendesk framework to empower agents to deliver faster #customerservice. Utilising #automation, workflows, #copilot recommendations, security and other tools the platform is updating its core capabilities. Simply quite Cool! #zendeskShowcase2024

Bajo el lema "El futuro de la CX es ahora", Zendesk demostró en su jornada de ayer que la tecnología, y en especial la IA, ha llegado para hacer el futuro de la atención al cliente más fácil y eficaz. 💭 "Independientemente de la era en la que estemos, la persona que esté al otro lado de la línea siempre será un humano", explicaba Alberto M. Becerra a un auditorio lleno de marcas que buscaban conocer las tendencias que llegarán en los próximos meses. Además, para demostrar el potencial de las herramientas de la compañía, Playtomic y Consum Cooperativa Valenciana mostraron al público el éxito de sus implementaciones, esta última a través de una entrevista realizada por redk - CRM & CX Transformation 👏 Y tú, ¿crees que el futuro de la atención al cliente pasará por la automatización del 100% de los tickets? ¡Te contamos todos los detalles en nuestra crónica! 👇 https://lnkd.in/d2UkhyBQ

Join our 20-minute LIVE event on Tuesday 11th June at 11:30am with Hideki E. Hashimura Hashimura, CMO at redk and George Cox, Senior Consultant as they discuss how AI is reshaping customer service operations. This session explores AI’s capabilities, technical foundations, and potential to redefine customer service. As AI evolves, businesses stand at the edge of a new era in customer service. Embracing this revolution means adapting, innovating, and leveraging AI’s power to create connections, enhance experiences, and redefine customer engagement. You can sign up below or via the link here: https://lnkd.in/eXTa68bV #AI #customerservice #customerexperience #podcast #crm

How do you create a high-performing marketing framework, maximise collaboration, and leverage technology to deliver outstanding results? By registering for our digital event on 25th June at 10 am (BST) for our latest digital event! We will be joined by Tom Jeanes, Head of Sales at redk - CRM & CX Transformation as well as monday.com for a session on scaling operations for large marketing teams in media and advertising. Sign up for free: https://lnkd.in/gQeXus4y Sponsored by redk - CRM & CX Transformation

✨ redk será Platinum sponsor del evento, en el que hablaremos con uno de nuestros clientes sobre su caso de uso. 🔗 Puedes registrarte aquí: https://lnkd.in/d9i6BYim