Relative Insight

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The Olympics begin today, but could this be the last time we see a summer Games due to climate change? It's not just athletes impacted by a more extreme climate — fans are also a key component this challenge for sports organizations. As teams, leagues and governing bodies become more lazer focused around nurturing fan experience, how will climate change play into this? Relative Insight's Alister Houghton discussed this issue in our recent webinar around sustainability in sport. Watch the video to hear examples of fans whose experience is already being hampered by climate-related issues. Watch the full on-demand webinar: https://lnkd.in/eUjcKqm3 #olympics #climatechange #sport #sustainabilityinsport #extremeweather

What does your restaurant feedback analysis program look like? Augmenting the right process with the right technology ensures stakeholders consume and act on your recommendations. In his latest blog, Relative Insight CRO James Cuthbertson demonstrates what this should look like, and how you can build new AI tools into this process. #customerexperience #guestexperience #restaurants #customerfeedback #cx

Analyzing and acting on guest feedback, whether from your own surveys or online review sites, is a great way to improve customer experience. However, the downside of this is that these guests have already checked out. You're improving the experience for current and future guests, but you still have dissatisfied customers. But what if you could fix guests' issues while they were still at your resort? What impact would this have on customer metrics like NPS and CSAT? This is what one resort in Florida is doing. It uses surveys, apps and other methods to gather guest feedback throughout their stays. In the past, this would have been all well and good, but there's no way to manually analyze and take action on thousands of responses per day. Enter Relative Insight. Our text analysis software ensures the resort can analyze and act on feedback within 24 hours — no matter what team or part of the resort is involved. We've detailed how this works, and the impact it's had on the resort, in a blog. #guestexperience #realtimefeedback #resorts #vacation #cx

Feeling overwhelmed by the hype and debate around AI? You're not alone. That's why James Cuthbertson, CRO at Relative Insight, has written a guide to help you. He tells you everything you need to know about AI in CX, including what tools you should pay attention to and how you can incorporate them into your analysis process. Escape feeling swamped by AI. Download the report now: https://lnkd.in/ehDtPmuq #AI #artificialintelligence #AIinCX #CX #customerexperience

How much do you value your restaurant customer experience program? Do you have one? Is your evaluation of customer feedback an unwieldy mess of different processes and teams? Or, have you made the investment to build a repeatable process that enables you to understand and act on customer feedback before issues escalate? Rachel Banks, VP of Sales at Relative Insight, argues why an exceptional restaurant guest experience program enhances everything from loyalty and LTOs through to heightening awareness around regional and local challenges — and therefore boosts revenue. #restaurants #restaurantfeedback #restaurantindustry #guestexperience #customerexperience

What can organizations do to become more sustainable? Alexandra Smith, Co-Founder of FuturePlus, answered this question on last week's webinar about sustainability in sport. In the clip, she highlights that all organizations have different starting points and capabilities. However, understanding what's happening within your company, having a plan and knowing what elements you want to focus on are key when looking to improve sustainability. Last week's webinar covered a range of topics, including want fans think of sustainability in sport and how sports organizations can create buy-in from supporters around sustainability. You can watch the event on demand by registering below, or read our summary to get the key takeaways from the event. Watch the full session on demand: https://lnkd.in/ejptvKR7 Read the summary: https://lnkd.in/eEprKzwg #sustainability #sustainablesport #sustainabilityinsport

There's just two hours to go until our webinar on sustainability in sport! Join Matt, Alexandra and Alister as they explore how fans are talking about this subject, and how sports organizations should react. Sign up to watch live or on demand: https://lnkd.in/gZ22BDQs

Want to know why you should register for tomorrow's Relative Connect webinar? One of our panelists, Relative Insight Content Marketing Manager – and avid sports fan – Alister Houghton explains why you need to find out about our joint research with The Sustainability Group. Alister will be joined by Matt R and Alexandra Smith to discuss sustainability in sport. Register to join us live at 10am EDT / 3pm BST on Thursday 11 July, or to access the session on demand at your convenience. Sign up here: https://lnkd.in/eCvpejGw #sustainabiityinsport #sports #climatechange

📉With sit-down visits at full-service restaurants in the US declining by 5% in the 3rd quarter of 2023 (Placer.ai), the need to enhance customer experience has never been more critical. Despite the challenges, QSR, Fast Casual, and Coffee chains are adapting by attracting customers from their pricier sit down competitors. 🍔However, to thrive in this competitive landscape, it's essential for these chains to prioritise delivering exceptional customer experiences. Neglecting this could put them at risk of falling behind in 2024 and becoming another closure statistic. 🍕Interested in learning more about the potential repercussions of underinvestment in this area for restaurants? Discover what sets our most successful restaurant partners apart and how they excel in creating positive change to customer experience in my article below: #Restaurants #CustomerExperience #QSR #FastCasual #CoffeeChains #BusinessInsights #textanalysis #textanalytics https://lnkd.in/g3MSH4wt