Retail Trust

“The customer lunged to headbutt me… I moved store after that because I had a nervous breakdown.” As a new poll reveals a third of shop workers face abuse every week, today we've launched a new campaign and dedicated training to give our retail colleagues the tools to tackle abuse. We’re offering free skills training for anyone working in retail between 12-14 November. https://lnkd.in/eqJBYWM6 By signing up for a free masterclass with the Retail Trust, you will learn valuable skills for managing challenging situations. So sign up now. And tell your colleagues. The more people who share their experiences and talk about customer abuse, the more awareness is raised around the issue and, importantly, the more people can access training and support. Sign up now: https://lnkd.in/eqJBYWM6 Together with Foot Anstey | Maze Feedback AS | Peoplesafe | Usdaw Union | British Retail Consortium | Institute of Customer Service | Retail Week | Theo Paphitis Retail Group | bp | Brewers Decorator Centres | DHL | EE | Frasers Group | H&M | Holland & Barrett | Primark | schuh | the ENTERTAINER | TK MAXX | HomeSense Let's #respectretail #hope #health #happiness #retail #retailtrust #retailnews #retailindustry #employeesafety #retailers #training #retailtraining #wellbeing #trainingcourses

We’re proud to support the Retail Trust’s #RespectRetail campaign. At TJX Europe we’re committed to fostering a safe and respectful work environment for our associates. #RespectRetail #RetailTrust

We were delighted to hear that our webinars that we held for New Look for menopause awareness made such an impact and made this colleague feel empowered to start having discussions with their mum to find out about her journey. If you'd like to find out more about training options, get in touch, we'd love to hear from you. https://lnkd.in/egtH2CAU #hope #health #happiness #training #menopause #menopauseawareness

Do these stories sound familiar? With our free skills training between 12-14 November, we can provide you and your teams with tools to manage challenging situations, and protect your wellbeing. Sign up to a session now: https://lnkd.in/eqJBYWM6 Let's #respectretail #hope #health #happiness #retail #retailtrust #retailnews #retailindustry #employeesafety #retailers #wellbeing #wellbeingtraining #training

Such a meaningful day for our team at last week's Retail Trust Leaders Summit! From tackling topics like workplace happiness and strengthening our culture to addressing the pressing issue of front-line abuse against retail staff, this summit brought together leaders with a shared commitment to creating positive change in retail. Thank you to our brilliant Becky Robbins, Ashley Houghton, Claire Stanojevic and Simon O’Brien Dance—for representing FatFace with energy and dedication! Together, we're working toward a brighter future for everyone in retail. #BetterTogether #FatFace #RetailLeadership #CultureMatters #RetailTrust

“I have witnessed rude behaviour. One was a customer who spoke aggressively to a colleague and treated her differently to others. It was our job to reassure her that this was inappropriate. Other times we get drunk people coming into the store and disrespecting colleagues. After situations like this, you notice a colleague’s mood changes for the rest of the day, they take it personally even though it’s not their fault." Sofiia is a store supervisor from London. With our free skills training between 12-14 November, we can provide you and your teams with tools to manage challenging situations, and protect your wellbeing. Sign up to a session now: https://lnkd.in/eqJBYWM6 Let's #respectretail #hope #health #happiness #retail #retailtrust #retailnews #retailindustry #employeesafety #retailers

With ONS releasing their data about shoplifting, Chris Brook-Carter appeared on ITV yesterday. Shoplifting offences have risen to nearly half-a-million offences in the last year and we know that's only half the story when it comes to in-store abuse. That's why training and being equipped with the tools to manage challenging situations can protect your wellbeing. Sign up to one of our free masterclasses between 12-14 November: https://lnkd.in/eqJBYWM6 Let's #respectretail. #hope #health #happiness #retail #retailtrust #retailers #ONS #shoplifting #employees #wellbeing #wellbeingtraining #training

It’s great to have the support of FatFace for our #RespectRetail campaign. To sign up for our free skills training on managing challenging situations, take a look here: https://lnkd.in/eqJBYWM6 Let’s #respectretail #hope #health #happiness #retail #retailtrust #retailers

Yesterday, I had the privilege of attending the Retail Trust Leaders' Summit. It was great to step away from the day-to-day to learn about what’s on the minds of retailers, including some challenging topics like the massive increase in levels of abuse. We also explored ways to improve the lives of colleagues working in the industry, and I enjoyed connecting with new people, who are as passionate about wellbeing in the workplace as I am. All the sessions were amazing, but I especially enjoyed the presentation from Mark Price on why the happiest workplaces are the most successful and Colin Ellis’ power talk on how to build a culture of belonging and resilience (his style massively helped uplift the mood just before lunch!) I look forward to next year’s event and to continuing our partnership with the Trust. #RetailLeadership #Wellbeing #WorkplaceCulture

Thankful to have attended Retail Trust Leaders Summit today. Inspiring, thought provoking and moving panels delivered with the passion the retail industry deserves. Too many speakers to mention individually but each and every one contributed to a great day. My main takeaway was how focused we all are on making retail a safe (psychologically and physically) and nurturing space for everyone. This must underpin everything we do day in and day out. Thank you to everyone Retail Trust and the venue staff for making the day what it was. #hope #health #happiness #retail #inclusion #mentalhealth #wellbeing